“how good is the customer support of this device?”

1-4 of 4 Answers

• I did have to call customer service as I did have some issues understanding how the thing worked---they were prompt to answer the phone, gave me great information and did not make me feel like they were talking down to me. I am old enough to be retired and am a little "technophobic"---they impressed me with their knowledge and patience!!!!!

  Answered by oheeesd3 7 years ago

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• I haven't used customer service but the activation from the cable company was painless

  Answered by Dave 7 years ago

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• Found it to be efficient. Contacted them before Xfinity. Reliable.

  Answered by Hank 7 years ago

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• They couldn’t answer while the upload light was not turned on (blue color). The device was uploading well but blue light not lit. I returned it and bought another but same problem with blue upload light not on despite the device uploading. The tech referred me to Xfinity who said “ Arris tech support always refers customer to their carrier when can’t figure out an answer.”

  Answered by Anonymous 3 years ago

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