Questions & Answers

Q: QuestionIs this compatible with century link

Asked 1 month ago by Mark.

Q: QuestionIs this compatible with Alexa and Ring

Asked 2 months ago by Spa.

• A:Answer Yes.

  Answered 1 month ago by LesVVerified Purchase

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Q: QuestionHOW TO CHANGE ROUTER PASSWORD

Asked 3 months ago by MORRISMIKE.

• A:Answer To change the admin password on your SURFboard G34, open a web browser, go to http://192.168.0.1, and proceed if a security warning appears. If you initially set up your G34 via the Surfboard Central app (iOS/Android) and connected the admin account to your ARRIS account, you shouldn't manually change the password in the Web Manager afterward—it may cause access issues. It's best to keep it synced rather than switching methods. If you must reset the admin password and can't recall it, you'll have to factory reset the router.

  Answered 3 months ago by ARRIS SURFboard Team

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Q: QuestionCan I attached a RangeXTD extender.

Asked 3 months ago by Don.

Q: QuestionARRIS - SURFboard DOCSIS 3.1 Cable Modem & Wi-Fi 6 Router Combo It is compatible with the company Spetrum, I see many interpretations.

Asked 3 months ago by Mdbokwo90.

• A:Answer The SURFboard G34 is a DOCSIS 3.1 cable modem + Wi‑Fi 6 router combo that is compatible with Spectrum Internet tiers up to 1 Gbps.

  Answered 3 months ago by ARRIS SURFboard Team

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Q: Questiondoes this modem work with Mediacom

Asked 6 months ago by oldman.

• A:Answer While the G34 is not explicitly listed on Mediacom’s official compatibility list, it shares the same DOCSIS 3.1 standard and specifications as other approved SURFboard modems like the SB8200, which Mediacom recommends for Internet speeds up to 1 Gbps. Please check with Mediacom to confirm the G34 is compatible with your Internet plan.

  Answered 5 months ago by ARRIS SURFboard Team

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Q: QuestionWhat is the effective wifi range measured in feet from the device?

Asked 6 months ago by Bartender.

• A:Answer Appears to extend past 100'

  Answered 5 months ago by JarrodPVerified Purchase

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Q: QuestionCan I use this modem router to replace spectrumsrental unit?

Asked 6 months ago by Cork.

• A:Answer We got told no after trying to go through the self install on spectrum that failed twice

  Answered 3 months ago by Anonymous

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Q: QuestionWILL THIS ROUTOR SUPPORT THE COX CABLE SYSTEM

Asked 6 months ago by Anonymous.

Q: QuestionIs this compatible for my Longlines internet?? Looking to replace their modem/router combo and just buy one out right.

Asked 7 months ago by pigtail.

• A:Answer Yes works great

  Answered 7 months ago by LadyhawkVerified Purchase

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Q: QuestionHow fast is the wifi?

Asked 7 months ago by JC.

• A:Answer The SURFboard G34 features Wi-Fi 6 (802.11ax) technology with a total wireless throughput of AX3000, a maximum combined Wi-Fi speed Up to 3.0 Gbps across both 2.4 GHz and 5 GHz bands.

  Answered 7 months ago by ARRIS SURFboard Team

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Q: QuestionIs it compatable with Ziply Fiber?

Asked 7 months ago by flyingcoffeebean.

• A:Answer The G34 cable modem features DOCSIS 3.1 technology, designed for use with cable internet providers such as Xfinity, Spectrum, and Cox. It includes a built-in AX3000 dual-band Wi-Fi 6 router (2.4 GHz and 5 GHz), which delivers faster speeds, extended range, and improved performance in high-density environments. The AX3000 rating indicates a theoretical combined wireless throughput of up to 3 Gbps. For fiber-to-the-home or Ethernet-delivered service, the G34 can be reconfigured to function solely as a Wi-Fi router by disabling its integrated cable modem. Since the G34’s Ethernet port only supports up to 1 Gbps, your Fiber Internet speed will be limited to that maximum.

  Answered 7 months ago by ARRIS SURFboard Team

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Q: QuestionIs this compatible with Astound Broadband internet?

Asked 8 months ago by Robie.

• A:Answer Yes that is what we bought it for and it works great

  Answered 7 months ago by LadyhawkVerified Purchase

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Q: Questioncan i use this to connect to a local service thru wifi

Asked 9 months ago by justEd.

• A:Answer The G34 is a DOCSIS 3.1 cable modem with built-in Wi-Fi, designed for use with most cable Internet services. Its integrated Wi-Fi provides a secure wireless network within your home, but it cannot connect to external Wi-Fi networks or local hotspots.

  Answered 9 months ago by ARRIS SURFboard Team

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Q: QuestionI have RCN and have a digital phone that uses meta or(Embedded Multimedia Terminal Adapter) to use Digital Phone service in addition to their BYOM compatible modem. Can I do this with this combo?

Asked 9 months ago by Willie.

• A:Answer The ARRIS SURFboard G34 is listed as compatible with Astound Broadband powered by RCN, provided it meets the general requirements for their network. The G34 is a DOCSIS 3.1 modem with built-in Wi-Fi, which aligns with RCN's recommendation to use DOCSIS 3.1 devices for better longevity and performance. You can use the G34 for cable internet service, along with your EMTA modem for voice service.

  Answered 9 months ago by ARRIS SURFboard Team

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Q: QuestionIs this compatible with 801.11n?

Asked 9 months ago by Kathy.

• A:Answer The G34 is compatible with wireless standards 802.11n, 802.11ac, and 802.11ax.

  Answered 9 months ago by ARRIS SURFboard Team

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Q: QuestionDoes it support 2.4ghz and 5ghz

Asked 10 months ago by Rrrr.

• A:Answer Yes

  Answered 9 months ago by ShaneVVerified Purchase

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Q: QuestionI intend to buy an Arris G34 Modem/Router 1) Best estimate of date that Arris will discontinue Firmware Updates ? 2) Will Spectrum (my ISP) automatically push each Firmware Update into the G34, or am I responsible ?

Asked 10 months ago by Bob.

• A:Answer Thank you Surfboard Community for your prompt response to my earlier question about the RESPONSIBILITY for pushing Firmware Updates into an Arris G34 Combination Modem Router. Unfortunately, 2 different support techs at my ISP (Spectrum) disagree. They say it is the owner's (my) responsibility to somehow become aware of a new Firmware update, obtain that update, and load it into my device. Can you advise on how I can resolve ?

  Answered 10 months ago by Bobl

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Q: QuestionI saw in the questions that it does not work with Alexa. I have a Dot and Echo that are both connected to my XFinity rouner via wifi. Shouldn't they connect to wifi with this router?

Asked 10 months ago by Matt1108.

• A:Answer I think that they should

  Answered 9 months ago by ShaneVVerified Purchase

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