Questions & Answers

Name: ARRIS - SURFboard SB6190 32 x 8 DOCSIS 3.0 Cable Modem - White
Brand: ARRIS
SKU: 10851963
Price: 105.42 USD
Availability: SoldOut
Rating: 4.7 (10861 reviews)

ARRIS - SURFboard SB6190 32 x 8 DOCSIS 3.0 Cable Modem - White

Model:: SB6190; |
SKU:: 10851963

User rating, 4.7 out of 5 stars with 10861 reviews.

$105.42

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QuestionIs the Arris 32x8 SB6190 with the Intel Puma 6 chipset still having issues?
Asked 6 years ago by JPG.
- Answer This is
  Answered 6 years ago by 4javies
  Answer this question
Questionis this modem compatible with verizon fios
Asked 6 years ago by bob40plus.
- Answer Sorry, I am a Spectrum cable user.
  Answered 6 years ago by LEJE
  Answer this question
QuestionDoes this router support XFINITY ? And is it a combo unit? And or which one do you suggest for XFINITY? Does Model # SBG6900 by Arris work also
Asked 6 years ago by Coco.
- Answer Yes, works will with xfinity. Not a combo unit, modem only, we use the Google Nest routers throughout our home.
  Answered 6 years ago by PapaBear
  Answer this question
QuestionIs this Modem compatible with Suddenlink?
Asked 6 years ago by Doug.
- Answer Yes that’s what I have works fine
  Answered 6 years ago by Bruce
  Answer this question
QuestionCan this be used on verizon fios? The wireless ac on their quantum gateway router sucks in my opinion and I would like to use a better router with my own modem.
Asked 6 years ago by Anonymous.
- Answer You would need to call your ISP, Or look on their website. I called Spectrum to verify.
  Answered 6 years ago by Bcarolyn2019
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QuestionHow to replace battery
Asked 6 years ago by Ndg.
- Answer Instructions for battery replacement can be found at this URL https://arris.secure.force.com/consumers/ConsumerProductDetail?p=a0ha000000REMs8AAH&c=SURFboard%20Cable%20Modems%20and%20Gateways
  Answered 6 years ago by CommunityAnswer
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Questiondo it work spectrum and do it have telephone
Asked 6 years ago by slotladyny.
- Answer Yes it works with spectrum
  Answered 6 years ago by Zach
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Questionis this cable modem capable of working with xfinity that requires VOIP voice services?
Asked 6 years ago by surf.
- Answer I’m using this with Xfinity Gigabyte Internet. It’s works well. I don’t have a voip account, so I can’t speak to that.
  Answered 6 years ago by JoyR
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QuestionInterested in buying this model to use on Spectrum but I’ve read a lot about issues with its Intel Puma 6 chipset causing network latency and jitter defects in some models. How much of an issue is this? Or if I should steer clear of this model???
Asked 7 years ago by Jordan.
- Answer Hello. I purchased this a couple weeks ago. I don’t know about the issues with the chipset. I have Spectrum, and I was constantly losing my connection with their supplied gateway. I purchased this one and got the Netgear Nighthawk AC2300 R7000P router. I don’t game, but I stream and haven’t had any issues. I did a speed test and I consistently get speeds over 100Mbps. I checked for latency and jitter and it tested Ping 28ms to 30ms and Jitter 2.4ms to 3.2ms depending on what device, iPhone X or IPad, I used. Hope this helps.
  Answered 6 years ago by AmyT
  Answer this question
QuestionDoes this work with Xfinity Comcast Cable TV?
Asked 7 years ago by Mastro.
- Answer Yes, it will work with Xfinity. Bought mine about 3 weeks ago and it works great! You can check out what modems Comcast supports here - http://mynewmodem.xfinity.com/
  Answered 7 years ago by ScubaJules
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QuestionIs this compatible with Mediacom?
Asked 8 years ago by Hoovey.
- Answer Yes, it does. Once the technician ran the test on the line and I was set up, I just followed the directions. I have had no issues to date. My friend who recommended this product to me also loves how it works for him so far.
  Answered 7 years ago by AlChief
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QuestionI have comcast, 150M service and my wife and I are gamers. Question is, can you connect 2 xbox ones with this and still play multiplayer games without being kicked off the internet? And both have open NAT types?
Asked 8 years ago by RobtK.
- Answer Yes you can as long as you have a great router too!
  Answered 8 years ago by Noles33
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QuestionDoes this work with bloom broadband?
Asked 7 months ago by Frustrated.
- Answer Bloom Broadband does not recommend using the SB6190 modem for its Internet service due to performance limitations. For optimal speed and reliability, we recommend the SURFboard SB8200 cable modem. It supports DOCSIS 3.1 technology and offers 32 downstream and 8 upstream channels—making it fully compatible with Bloom’s highest-speed plans and ensuring a smooth online experience.
  Answered 6 months ago by ARRIS SURFboard Team
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QuestionIs this capable with Verizon Fios?
Asked 6 years ago by Cheri.
- Answer No, it is not capable.
  Answered 6 years ago by CommunityAnswer
  Answer this question
QuestionWill this work with Optimum Cablevision?
Asked 7 years ago by marianne.
- Answer No, the modem will not work with your provider.
  Answered 7 years ago by CommunityAnswer
  Answer this question
QuestionThis posting says it supports 1000mbps, but the manufacturer information says it supports up to 400mbps. so whats the actual speed limits for this device?
Asked 5 years ago by dillz.
- Answer I have a 400 connection with eero pros and it works flawlessly
  Answered 5 years ago by Eric1976
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QuestionWhen there is a notation that says "WiFi data not available for this device" referencing the WiFi Download Speed (2.4 Ghz or 5.0 Ghz)... what does that mean? See attached photo.
Asked 5 years ago by David.
- Answer That is because it’s a modem only. Modem only devices do not have Wi-Fi. In order to have Wi-Fi it must also have a router built into it.
  Answered 5 years ago by ComputerJohn
  Answer this question

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Questions & Answers

ARRIS - SURFboard SB6190 32 x 8 DOCSIS 3.0 Cable Modem - White

Q: QuestionIs the Arris 32x8 SB6190 with the Intel Puma 6 chipset still having issues?

Q: Questionis this modem compatible with verizon fios

Q: QuestionDoes this router support XFINITY ? And is it a combo unit? And or which one do you suggest for XFINITY? Does Model # SBG6900 by Arris work also

Q: QuestionIs this Modem compatible with Suddenlink?

Q: QuestionCan this be used on verizon fios? The wireless ac on their quantum gateway router sucks in my opinion and I would like to use a better router with my own modem.

Q: QuestionHow to replace battery

Q: Questiondo it work spectrum and do it have telephone

Q: Questionis this cable modem capable of working with xfinity that requires VOIP voice services?

Q: QuestionInterested in buying this model to use on Spectrum but I’ve read a lot about issues with its Intel Puma 6 chipset causing network latency and jitter defects in some models. How much of an issue is this? Or if I should steer clear of this model???

Q: QuestionDoes this work with Xfinity Comcast Cable TV?

Q: QuestionIs this compatible with Mediacom?

Q: QuestionI have comcast, 150M service and my wife and I are gamers. Question is, can you connect 2 xbox ones with this and still play multiplayer games without being kicked off the internet? And both have open NAT types?

Q: QuestionDoes this work with bloom broadband?

Q: QuestionIs this capable with Verizon Fios?

Q: QuestionWill this work with Optimum Cablevision?

Q: QuestionThis posting says it supports 1000mbps, but the manufacturer information says it supports up to 400mbps. so whats the actual speed limits for this device?

Q: QuestionWhen there is a notation that says "WiFi data not available for this device" referencing the WiFi Download Speed (2.4 Ghz or 5.0 Ghz)... what does that mean? See attached photo.

Most-viewed items

QuestionIs the Arris 32x8 SB6190 with the Intel Puma 6 chipset still having issues?

Questionis this modem compatible with verizon fios

QuestionDoes this router support XFINITY ? And is it a combo unit? And or which one do you suggest for XFINITY? Does Model # SBG6900 by Arris work also

QuestionIs this Modem compatible with Suddenlink?

QuestionCan this be used on verizon fios? The wireless ac on their quantum gateway router sucks in my opinion and I would like to use a better router with my own modem.

QuestionHow to replace battery

Questiondo it work spectrum and do it have telephone

Questionis this cable modem capable of working with xfinity that requires VOIP voice services?

QuestionInterested in buying this model to use on Spectrum but I’ve read a lot about issues with its Intel Puma 6 chipset causing network latency and jitter defects in some models. How much of an issue is this? Or if I should steer clear of this model???

QuestionDoes this work with Xfinity Comcast Cable TV?

QuestionIs this compatible with Mediacom?

QuestionI have comcast, 150M service and my wife and I are gamers. Question is, can you connect 2 xbox ones with this and still play multiplayer games without being kicked off the internet? And both have open NAT types?

QuestionDoes this work with bloom broadband?

QuestionIs this capable with Verizon Fios?

QuestionWill this work with Optimum Cablevision?

QuestionThis posting says it supports 1000mbps, but the manufacturer information says it supports up to 400mbps. so whats the actual speed limits for this device?

QuestionWhen there is a notation that says "WiFi data not available for this device" referencing the WiFi Download Speed (2.4 Ghz or 5.0 Ghz)... what does that mean? See attached photo.