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I ordered my Asus with Windows 7 preloaded because I couldn't stand Windows 8/10. I would "suspect" that your machine originally had Windows 7 loaded on it and it was later upgraded to Windows 10.
Sorry, there was a problem. Please try again later.I purchased the laptop with Windows 7 Professional because I knew many of my old programs would not work with Windows 10 and were not compatible.
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