Questions & Answers

Q: QuestionDoes the processor for this model come with 4 cores or 8 cores?

Asked 6 years ago by APOLLO.

• A:Answer 8 cores, 16 Threads

  Answered 6 years ago by Jesse

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Q: QuestionJust received this laptop today. The description says "Built-in media reader for simple photo transfer, Supports SD memory card formats." Am I missing something, there is no sd card slot on this laptop.

Asked 5 years ago by johnf.

• A:Answer This model does not come with a SD card slot. Please reach out to our customer service department here: https://www.asus.com/support/callus

  Answered 5 years ago by ASUS Answers

  
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Q: QuestionWhat is the processor number? As in, which generation, model, etc.?

Asked 5 years ago by Narra.

• A:Answer This model has a AMD Ryzen 7-3750H.

  Answered 5 years ago by ASUS Answers

  
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Q: QuestionIs the RAM on this laptop able to be upgraded beyond the initial 16 GB?

Asked 5 years ago by Justin.

• A:Answer This laptop supports up to 32GB of RAM.

  Answered 5 years ago by ASUS Answers

  
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Q: QuestionHow many hertz is the laptops screen?

Asked 5 years ago by Someone.

• A:Answer 60hz

  Answered 5 years ago by AnonymousVerified Purchase

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Q: QuestionCan I play docked with the pc

Asked 6 years ago by Random.

• A:Answer The HDMI port is output only, game console cannot be connected or docked and play games using this port.

  Answered 6 years ago by ASUS Answers

  
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Q: QuestionWhat is the screen refresh rate?

Asked 6 years ago by Trololol.

• A:Answer This model has a 60hz refresh rate.

  Answered 6 years ago by ASUS Answers

  
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Q: QuestionIs it possible to upgrade the processor, or is it mounted permanently ?

Asked 4 years ago by johnf.

Q: QuestionCan this laptop handle 64gb of memory?

Asked 5 years ago by Seavil17.

Q: QuestionWhen shopping I've been unhappy with how poor the backlit keyboards are if the background is not black. How is the backlighting with the gold

Asked 5 years ago by Anonymous.

• A:Answer Good lighting... rotates colors, unless perhaps there’s a way to set one. I was curious, but I’ve not took time to try to do that yet. There’s a few other slightly lighter/darker shades as it transitions between them, but these pics should give you the idea of how it looks.

  Answered 5 years ago by Nickname

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Q: QuestionWhat is the speed on this one?

Asked 6 years ago by Teddy.

• A:Answer It's amazing, honestly the only downfall is, I wish it had more storage. But it's incredibly fast

  Answered 6 years ago by LacyVerified Purchase

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Q: QuestionWhat is the screen brightness as measured in nits?

Asked 6 years ago by LoveMeSomeBestBuy.

• A:Answer Screen is good. used this for teaching a class with a video projector worked good. Not sure about the number pad, going to take back because it not always works

  Answered 6 years ago by unhappyVerified Purchase

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Q: QuestionJust bought this laptop and i cant get over 60 fps on any games anything im doing wrong?

Asked 5 years ago by Goms.

• A:Answer This laptop has a 60Hz refresh rate display.

  Answered 5 years ago by ASUS Answers

  
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Q: QuestionIs this the stealth black or the gold steel? Says gold steel but it’s the black stealth in the picture.

Asked 6 years ago by User.

• A:Answer gold steel.

  Answered 6 years ago by LacyVerified Purchase

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Q: QuestionCan I swap a 4k screen into this laptop ? Is there a screen available ?

Asked 5 years ago by johnf.

• A:Answer Replacing the screen will involve high-risk so we do not recommend to do so, and any modifications to disassemble the ASUS product, will cause the warranty void.

  Answered 5 years ago by ASUS Answers

  
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