“I just bought this for my son for school. We got it today and got it all set up but he can’t watch videos like from YouTube, the sound is there but the picture is not, it’s all glitchy. Is that something to do w S mode? Or should I return/exchange it?”
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If you haven't already, please ensure that your BIOS, wireless and chipset drivers are updated. https://www.asus.com/Laptops/ASUS-ImagineBook-MJ401TA/. If that does not resolve the issue, please reach out to me at [email protected] and include case #N200814863 in your email for reference. I'd be happy to help you troubleshoot in more detail.
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