Questions & Answers

56 Questions & 125 Answers
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  • Question
    Can you leave it plugged in all the time when not in use?   (3 Answers)

    By Anonymous October 23, 2016.

    Answers
    • Best 
      Answer

      Yes. It does not over charge the battery or reduce it's ability to achieve a full charge.

      By Barb09 December 10, 2016.

      • Verified Purchaser
      • My Best Buy® Elite Plus Member
  • Question
    Does it have a backlit keyboard?   (5 Answers)

    By Jiffle January 5, 2017.

    Answers
  • Question
    Is it new? How is the laptop's battery life?   (2 Answers)

    By jay89 October 16, 2016.

    Answers
    • Best 
      Answer

      Battery life for me so far has been very good for a laptop with this size screen. Haven't run it all the way down but got over 2 hours on the plane watching videos without hitting battery warning. I would recommend turning down screen brightness on battery though as this is not a small screen! :)

      By gmaf October 19, 2016.

    • Question
      can u use a stylus/pen on the touchscreen?   (2 Answers)

      By pete October 18, 2016.

      Answers
      • Best 
        Answer

        Yes, the rubber tip/top stylus work perfectly. The pen (plastic top) not so much.

        By KDotson November 1, 2016.

        • Verified Purchaser
        • My Best Buy® Member
    • Question
      Where do I turn on this so called back-lit feature? I've looked and searched everywhere and nothing is back-lit.   (2 Answers)

      By Packerfan February 25, 2017.

      Answers
      • Best 
        Answer

        hold the FN key and the f4 down to turn on and f3 to turn it off.

        By Kittiecat68 February 26, 2017.

        • Verified Purchaser
        • My Best Buy® Member
    • Question
      Can somebody tell me what the difference is between this laptop and the one at this link? http://www.bestbuy.com/site/asus-q504ua-2-in-1-15-6-touch-screen-laptop-intel-core-i5-12gb-memory-1tb-hard-drive-sandblasted-aluminum-silver-with-chrome-hinge/521490   (3 Answers)

      By Chelsea October 20, 2016.

      Answers
      • Best 
        Answer

        The Model that ends in 13 is 7th generation intel... if it ends in 12 it is 6 generation... also... the 13 has fingerprint reader and 3.1 port

        By bikeguy48 December 16, 2016.

        • Verified Purchaser
        • My Best Buy® Member
    • Question
      I would want to know if the panel display is TN or IPS. Thank you.   (1 Answer)

      By Agu22 November 3, 2016.

      Answers
      • Best 
        Answer

        The display panel of this model unit is TN panel.

        By Asus_Answers November 8, 2016.

        • Asus Representative
    • Question
      What is that little gray square on the touch pad shown in the picture? Is it just a sticker or what?   (5 Answers)

      By Chelsea October 20, 2016.

      Answers
      • Best 
        Answer

        It's to sign in with a finger print.

        By Lisa February 26, 2017.

        • Verified Purchaser
        • My Best Buy® Elite Member
    • Question
      Is this a good laptop for college students? I currently have a Dell and was thinking about switching to a MacBook, but I came across Asus and now have no clue what to buy.   (2 Answers)

      By Anonymous July 24, 2017.

      Answers
      • Best 
        Answer

        We own a small business, and we love this Asus. Haven't had a Dell for a while, and haven't had a MacBook, but I have had Asus laptops for about 10 years now. I keep going back to them because they provide good value for the money and get daily heavy use from us and hold up well. We handle ours a lot during the day, and feel like the last one put up with abuse pretty good (still going, just was ready for a new one with backlit keys).. Last Asus laptop must've had some kind of sealed keyboard, cause we accidentally dumped water on it twice (literally cat's water bowl dumped over in it once), and it survived. We hope to not try that on this new one. :) Really really think it was a great buy for the money. We've been watching the prices for touchscreen, 15.6" screen, Asus, backlit keys for a few years and the sale we got it on ($650) was not common on any site we could find. I'd had a tablet before (Dell) when tablets first came out, and wasn't that fond of it. However, this one is very smooth and intuitive. Flips modes easily and quickly, and the touchscreen is great. This is the first backlit keyboard we've had in a while, and are enjoying that also. I'd think it would be great for a student, although mine didn't come with MS Office, which we'll install soon. We don't do any games/gaming, so can't speak to that. But if you want basics with backlit keys (still a luxury in our book), and a tablet (which can be good for class notes and just about anything), then we'd recommend it. That being said, though, we've only had this particular one for 3 weeks.

        By ddhow July 24, 2017.

        • Verified Purchaser
        • My Best Buy® Member
    • Question
      how are the open box ones starting at 655$?   (3 Answers)

      By Bla May 10, 2017.

      Answers
      • Best 
        Answer

        Very good! That is exactly what I bought. at $649.95 Just make sure you check the power adapter and socket in the laptop. Mine is fine and the machine runs great. If you want more speed, have a SSD installed in it and have the Operating system cloned to it.

        By EFJohnson May 19, 2017.

        • Verified Purchaser
        • My Best Buy® Elite Member

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