Questions & Answers

Q: QuestionIs the device's heat dissipation ability strong even when using heavy games or design applications?

Asked 1 year ago by Duck.

• A:Answer The ASUS TUF Gaming F15 (FX507VI) has a strong heat dissipation system, making it well-suited for heavy gaming and design applications. It features an advanced cooling system with multiple heat pipes and fans designed to keep the device cool even under intense workloads. This ensures that the laptop maintains optimal performance without overheating.

  Answered 1 year ago by ASUS Answers

  
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Q: QuestionCan I get 240 hz with a monitor which support 2.0 hdmi port

Asked 1 year ago by metehan.

• A:Answer The ASUS TUF Gaming FX507VI features an HDMI 2.1 port, which supports refresh rates up to 120Hz at 4K resolution. For lower resolutions like 1080p, it can support even higher refresh rates, potentially up to 240Hz.

  Answered 1 year ago by ASUS Answers

  
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Q: Question1- What is the brightness of the screen? (nits please) 2- Is the trackpad made of glass?

Asked 1 year ago by Leo.

• A:Answer This laptop model has a brightness of 300 nits. The touchpad or trackpad is made of high-quality plastic.

  Answered 1 year ago by ASUS Answers

  
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Q: QuestionCan we upgrade the ram memory to 32 gb? Also, how long does the battery last if we're just surfing the web?

Asked 1 year ago by Anonymous.

• A:Answer You might even be able to go past 32GB (see other answers to similar queries). As to battery life, I'm always a little leary about manufacturers' quotes on this, as there are many variables, and no standard conditions provided on the variables while testing. I once was comparing two computers on Best Buy, both by the same company, and one quoted 1 hour, while the other answered 41 hours. Surely there was a bit of leeway on the testing in these instances.

  Answered 1 year ago by luislast

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Q: QuestionIs this a touch screen?

Asked 1 year ago by Diamonds.

• A:Answer This computer is not touch screen.

  Answered 1 year ago by Anonymous

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Q: QuestionMy computers not playing sound

Asked 1 year ago by Anonymous.

• A:Answer We're sorry to hear you're having sound issues with your ASUS FX507VI. To troubleshoot this issue, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem. [Windows 11/10] Troubleshooting - Sound (Speakers/Microphones) problems- https://www.asus.com/support/faq/1015070/

  Answered 1 year ago by ASUS Answers

  
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Q: QuestionIs there a way to turn off light in keyboard?

Asked 1 year ago by Texas.

• A:Answer Yes, to turn off the backlight keyboard, press both keys " Fn + F2" continuously to decrease brightness until it turned off.

  Answered 1 year ago by ASUS Answers

  
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Q: QuestionApparently this comes with 2x USB-A and 2x USB-C style. But elsewhere it says 2x Thunderbolt implying te latter are both TB. But elsewhere it says only 1x Thunderbolt. All of the above cannot be true at once. So how many USB type C are there and TB or no?

Asked 1 year ago by Anonymous.

• A:Answer This laptop has the following USB ports: 2x USB 3.2 Gen 1 Type-A, 1x USB 3.2 Gen 2 Type-C support DisplayPort™ / power delivery / G-SYNC

  Answered 1 year ago by ASUS Answers

  
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Q: Questionwas wondering if i could trade this specific laptop in, i got it around december last year and i was wondering if i could trade it in and get an upgrade and get a better laptop, willing to trade more. great condition.

Asked 3 weeks ago by Chronicle.

• A:Answer To explore trading in your ASUS FX507VI laptop for an upgrade, we recommend contacting Best Buy Customer Support at 1‑888‑237‑8289 for details.

  Answered 2 weeks ago by ASUS Answers

  
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Q: Questioncan i trade this device in? i got it and i was wondering if i can trade this in for something newer

Asked 1 month ago by Chronicle.

• A:Answer For details about trading in your ASUS FX507VI gaming laptop, it’s best to contact Best Buy Support directly at 1‑888‑237‑8289. They can confirm eligibility, provide an estimated trade‑in value, and guide you through the process.

  Answered 2 weeks ago by ASUS Answers

  
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Q: QuestionThis laptop can’t be charged anymore. I’m sure the power adapter is working, but when I plug it in, there’s no response. I don’t use this laptop very often, and it hasn’t been charged for almost two months. Could that be the reason? How can I fix it?

Asked 1 month ago by Rendxx.

Q: Questioncan this laptop charge at 140 watt power delivery 3.1 (EPR)?

Asked 5 months ago by abdul.

• A:Answer No, this laptop charge at USB-C with PD(up to 100W), not 140 watt power delivery 3.1 (EPR).

  Answered 5 months ago by ASUS Answers

  
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Q: QuestionHow many ram slots does it have?

Asked 5 months ago by Sk.

• A:Answer The ASUS FX507VI (TUF Gaming F15) has 2 RAM slots, supporting DDR5 4800Hz SO-DIMM modules. It comes with 16GB pre-installed and can be upgraded to a maximum of 64GB by using both slots.

  Answered 5 months ago by ASUS Answers

  
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Q: Questionquestions 1.is this laptop good for 2025 and 2026? 2.can i transfer ALL of my data to my acer to asus laptop? 3.does it have color keyboard change? 4.does it run good like cyberpunk, doom dark age, half life & portal rtx, metal eden, etc

Asked 6 months ago by Carlos.

• A:Answer It runs good

  Answered 3 months ago by KarimmankoulahVerified Purchase

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Q: QuestionDoes this laptop have a mux switch or advanced optimus?

Asked 6 months ago by Gumball.

• A:Answer Yes, this laptop has a MUX switch with Nvidia Advanced Optimus.

  Answered 6 months ago by ASUS Answers

  
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Q: QuestionHow many ports does it have and what are the ports

Asked 6 months ago by Blake.

• A:Answer The ASUS FX507VI (TUF Gaming F15 2023) features a variety of ports for connectivity: 1x 3.5mm Combo Audio Jack 1x HDMI 2.1 FRL 2x USB 3.2 Gen 1 Type-A (5Gbps data speed) 1x USB 3.2 Gen 2 Type-C (supports DisplayPort™, power delivery, and G-SYNC, 10Gbps data speed) 1x RJ45 LAN port 1x Thunderbolt™ 4 (supports DisplayPort™, 40Gbps data speed) These ports provide ample options for peripherals, external displays, and high-speed data transfer. https://www.asus.com/laptops/for-gaming/tuf-gaming/asus-tuf-gaming-f15-2023/techspec/

  Answered 6 months ago by ASUS Answers

  
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Q: QuestionWhen adding an additional ssd, does that require a heatsink? Will a heatsink even fit under the case cover?

Asked 6 months ago by Nod1.

• A:Answer A heatsink is not required to add an SSD inside this laptop model, a SSD with heatsink will not fit well.

  Answered 6 months ago by ASUS Answers

  
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Q: QuestionHow many RAM slots does this laptop have? Additionally, if it’s 8x8GB (2 8GB RAM bars), can I request to set it up to a single 16GB RAM bar?

Asked 6 months ago by Zack.

• A:Answer This laptop model is preinstalled with two 8GB RAM modules. No, it can only be purchased with a single 16GB RAM module.

  Answered 6 months ago by ASUS Answers

  
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Q: QuestionCan this gaming laptop run gorilla tag vr with mods?

Asked 6 months ago by Tjy64.

• A:Answer Yes, this laptop model with an Nvidia GeForce RTX4070 GPU should be able to run Gorilla Tag VR with mods.

  Answered 6 months ago by ASUS Answers

  
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