Questions & Answers

Q: QuestionCan I mount this frame on the wall?

• A:Answer Yes, the Aura Walden frame can be placed on a table or mounted on a wall. It comes with a tabletop frame stand and a wall mounting kit.

Q: QuestionDoes the Aura Walden frame have a speaker?

• A:Answer Yes, the Aura Walden frame has a built-in speaker for video playback.

Q: QuestionHow do I set up the Aura Walden frame?

• A:Answer You can set up the frame by plugging it in, connecting it to your WiFi network, and following the instructions on the Aura app.

Q: QuestionWhat is the screen resolution of the Aura Walden frame?

• A:Answer The Aura Walden frame has a Full HD display with a resolution of 1600 x 1200.

Q: QuestionHow easy is the setup process for the Aura Walden frame?

• A:Answer Setting up the Aura Walden frame is described as a breeze - simply plug it in, connect to WiFi, and the app will guide you.

Q: QuestionDoes this digital frame require a subscription?

• A:Answer No, the Aura Walden frame comes with free unlimited storage for photos and videos and does not require any subscription or have hidden fees.

Q: QuestionCan u easily remove pix from photo frame?

Asked 2 months ago by GG.

• A:Answer ? I heard it was difficult....

  Answered 2 weeks ago by Anonymous

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Q: QuestionIs there a limit to video length, ie. 30 or 60 seconds?

Asked 3 months ago by Vicke.

• A:Answer Yes - maybe 30 seconds.

  Answered 2 months ago by SharonHVerified Purchase

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Q: QuestionTwo questions: 1) When the frame is displayed horizontally, will it show 2 vertical pictures side by side like their smaller frames do? Or does it only display one at a time? 2) What are the dimensions of the actual display screen without the mat?

Asked 3 months ago by Evie.

Q: QuestionDoes the matte come in different colors?

Asked 4 months ago by Robert.

Q: QuestionIs the screen glass or plastic?

Asked 7 months ago by Triish.

• A:Answer It’s made out of plastic I believe but it’s not a cheap look at all. It’s all high grade, some of the pictures we’ve added on are live and the frame shows all of it.

  Answered 4 months ago by DavidTVerified Purchase

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Q: QuestionI see the answer to the slideshow question... is scrolling through one of the other options? Is it touchscreen if so?

Asked 10 months ago by Curious.

• A:Answer Yes, at the top or side you can scroll through the pictures

  Answered 5 months ago by NancySVerified Purchase

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Q: QuestionCan a person load old pictures from a thumb drive!

Asked 11 months ago by Yma.

• A:Answer Not sure about a thumb drive but I can add old pictures from my phone, and there is an email option.

  Answered 5 months ago by NancySVerified Purchase

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Q: QuestionDoes it have a portrait and landscape feature

Asked 11 months ago by Herb.

• A:Answer Yes

  Answered 5 months ago by NancySVerified Purchase

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Q: QuestionHow much memory does this frame have? Can I get one that has 1 tera byte?

Asked 11 months ago by Beverly.

• A:Answer I believe it has unlimited memory from the brands cloud.

  Answered 4 months ago by DavidTVerified Purchase

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Q: QuestionCan photos be sent to this frame over wifi?

Asked 11 months ago by AM.

• A:Answer Yes frames can be uploaded mobility only if your frames connected to your WiFi.

  Answered 4 months ago by DavidTVerified Purchase

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Q: QuestionDo I need to buy an external memory for this frame?

Asked 1 year ago by Amanda.

• A:Answer No

  Answered 2 months ago by SharonHVerified Purchase

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Q: QuestionI see there is a mat on the screen . Is that included within the 15 inches? Can we turn mat off?

Asked 1 year ago by Meesh.

• A:Answer No, the mat can't be turned off.

  Answered 1 year ago by nashvillefornowVerified Purchase

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Q: QuestionIs this frame like a slide show?

Asked 1 year ago by Jojo.

• A:Answer Slide show is one of the options, but there are other options to view.

  Answered 1 year ago by nashvillefornowVerified Purchase

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