Questions & Answers

Q: QuestionWhat is the hot water temperature from the dispenser?

• A:Answer The hot water temperature is approximately 185 degrees fahrenheit.

Q: QuestionWhat type of jugs are compatible with this water cooler?

• A:Answer This water cooler is compatible with standard 3 to 5-gal jugs.

Q: QuestionWhat is the cold water temperature of this cooler?

• A:Answer The cold water temperature is approximately 47 degrees fahrenheit.

Q: QuestionDoes the water cooler have an indicator when the bottle is empty?

• A:Answer Yes, there is an empty-bottle indicator that will light up when the bottle needs to be replaced.

Q: QuestionDoes this water cooler have a child safety lock?

• A:Answer Yes, this water cooler has a child safety lock for the hot button.

Q: QuestionDoes this water dispenser have a removable drip tray?

• A:Answer Yes, this water dispenser has a removable drip tray.

Q: QuestionDoes it have self sanitization system?

Asked 3 years ago by Karine.

• A:Answer It has a self cleaning system they suggest to use weekly and to clean the filter system by hand every 6 months. The self cleaning is just pressing a button on the back side which you hold until you hear it come on. Usually runs about a hour and a half. That helps the lines stay clean and water fresh.

  Answered 3 years ago by DouglasVerified Purchase

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Q: QuestionCan you turn the light off?

Asked 4 years ago by CBRob.

• A:Answer Yes. You can turn off the light with a switch on the backside panel near the top.

  Answered 3 years ago by DubSVerified Purchase

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Q: QuestionDoes the child lock feature only lock the hot water? Is the water dispensed by a senor or is there a button or lever? If there is a button or lever, where is it located?

Asked 5 years ago by Momof8.

• A:Answer Hello Momof8. If you review the 3rd image on bestbuy.com you will see the buttons for the hot, cool, and cold water dispenser, located on the top of the unit. The hot water can not be dispensed without releasing the child safety lock. Please contact our Customer Support Team at 1-800-256-0695 or [email protected] if you have any other questions regarding Avalon water cooler dispensers!

  Answered 5 years ago by Water Cooler Expert

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Q: QuestionDoes the gray color option have a stainless steel panel on the bottom of the dispenser. That is what the picture appears to show.

Asked 4 years ago by Jack.

• A:Answer Yes I bought the same one and the bottom is stainless steel.

  Answered 4 years ago by ThebigbadwolfVerified Purchase

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Q: QuestionHow does it get when not heating or cooling. Our brio’s compressor makes an annoying noise and wondering how loud this one is.

Asked 4 months ago by Mary.

• A:Answer Hi, The typical noise level for this unit is between 52 and 53 db

  Answered 4 months ago by Water Cooler Expert

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Q: QuestionThe black stainless steel says it’s ozone cleaning in description. The gray stainless steel says it’s UV cleaning. Are they two different models under the same listing?

Asked 9 months ago by AJWalt.

• A:Answer All models have recently switched from ozone to UV self-cleaning except for A14 which still uses ozone. This unit will automatically self-clean using UV LED inside the cold tank instead of manually turning on the ozone. The internal water reservoir has a self-sanitizing UV LED bulb that will sanitize any water entering the machine. This also helps prevent any bacteria from building up inside the machine. The UV will turn on and off automatically. Thank you

  Answered 9 months ago by Water Cooler Expert

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Q: QuestionCan the cabinet hold a glass bottle (instead of plastic)? Want to make sure the extra weight is not an issue.

Asked 1 year ago by Jeff.

• A:Answer Hi, This unit can be used with a glass bottle. Please let us know if there is anything else we can assist you with.

  Answered 1 year ago by Water Cooler Expert

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Q: QuestionHI I CHANGED THE FILTER IN THE WATER COOLER NOW WON'T STOP BEEPING I HAVE TRIED UNPLUGGING IT . I HAVE TRIED THE RESET BOTTON. THE WATER IS NOT COMING THRU WHAT DID I DO WRONG AND HOW DO I FIX IT?

Asked 1 year ago by MAGGIE.

• A:Answer Hello, Please contact customer support at [email protected] Thank you!

  Answered 1 year ago by Water Cooler Expert

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Q: QuestionWill this unit accept both the 3 gallon and the 5 gallon water bottles?

Asked 1 year ago by Pato.

• A:Answer Yes

  Answered 1 year ago by AveJVerified Purchase

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Q: QuestionCan you set the amount of water you want to dispense. Select a certain number of ounces?

Asked 2 years ago by Anonymous.

• A:Answer Yes

  Answered 2 years ago by RajNVerified Purchase

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Q: QuestionCold water stopped cooling, it’s now room temperature only. How can this be fixed ?

Asked 2 years ago by Anonymous.

• A:Answer Hi, Please contact customer service at [email protected] for troubleshooting support. Thank you

  Answered 1 year ago by Water Cooler Expert

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Q: Questiondoes the avalon A3 bottom loading cooler come in white and does it have a stand?

Asked 2 years ago by redo.

• A:Answer No and it has no stand

  Answered 1 year ago by Casper69

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Q: QuestionWhat is the difference between an A3 & A10 ???

Asked 3 years ago by Celia.

• A:Answer One has the hot water button on it and one doesn’t

  Answered 1 year ago by Casper69

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