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Q: QuestionI have tried numerous times to download this purchase to my new MacBook Pro and keep getting the same error: An error occurred while processing your request. Reference #50.8733c717.1609140219.15241ac8. Please help. I paid almost $40 and can't download

Asked 5 years ago by HELP.

• A:Answer There’s an issue downloading the product from BB directly, if you send a copy of the receipt to the software publisher, Avantquest, they will directly email you a link to download the product from. That is how I had to get it.

  Answered 5 years ago by KluginatorVerified Purchase

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