Questions & Answers

Q: QuestionDoes this earphone have a built-in microphone?

• A:Answer Yes, this earphone has a built-in microphone.

Q: QuestionHow long is the warranty for parts?

• A:Answer The manufacturer provides a 90 days warranty for parts.

Q: QuestionCan I use just one earphone at a time?

• A:Answer Yes, you can use either the left or right earbud individually.

Q: QuestionAre these earphones totally wireless?

• A:Answer Yes, these are totally wireless high-performance earphones.

Q: QuestionHow many hours of battery life does the charging case provide?

• A:Answer The charging case provides 15 hours of battery life.

Q: QuestionDoes the product come with a charging case?

• A:Answer Yes, a charging accessory included is a case.

Q: QuestionWhat kind of warranty do these have

Asked 6 years ago by Vicki.

• A:Answer I didn’t go to the specifications because I had already thought about buying these and had read them and they had a one year warranty with the ability to get an extended warranty when I went into the specifications later after I bought them after reading some reviews I realized they took that away and no way to buy an extended warranty and changed it to 90 days I’ve never seen Best Buy do that before

  Answered 6 years ago by BLGBW

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Q: QuestionWhat is the difference between this and the one's which are $249? And do I get all the accessories along with this?

Asked 6 years ago by Ashok.

• A:Answer All accessories are included. They usually come in factory box as well. These were returned for some reason and then inspected to meet quality control. Most of the time these are like brand new, but since they were already sold and return, they can’t be listed as new anymore.

  Answered 6 years ago by Retak82

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Q: QuestionIf they are geek squad certified will you be able to get them fixed or replaced by geekquad if something happens to them after the 90 days? Can you purchase the protection plan for geek squad certified items?

Asked 6 years ago by Ty.

This question was asked about the related product: Beats - Geek Squad Certified Refurbished Powerbeats Pro Totally Wireless Earphones - Moss

• A:Answer i think geek squad will take them back and fix it, but they won’t give you a brand new pair. if you go to apple and you don’t tell them that they are refurbished and they are messed up, apple will give you a BRAND NEW PAIR for FREE if there’s no signs of physical damage.

  Answered 6 years ago by Joseforareason

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Q: QuestionCan you still buy AppleCare for these headphones?

Asked 6 years ago by Mike.

• A:Answer Great question...and one I didn't think to ask. Unfortunately, if you buy the refurbished from Best Buy (Geek Squad Certified or not) you may NOT purchase AppleCare for these (or any other refurbished Apple product for that matter). Best Buy told me originally I could buy Apple Care for these, but had to do it directly from Apple. When I took them to the Apple Store (2 weeks after the purchase) Apple told me they won't sell AppleCare on refurbished products, regardless how new, other than those they sell refurbished directly from Apple. So know, if you buy these headphones refurbished, you are not able to "insure" them through Apple Care.

  Answered 6 years ago by ATX68

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Q: QuestionIf I give as a gift, will they know they are refurbished? Will it come in boxing and come with the charger?

Asked 6 years ago by Danielle.

• A:Answer Mine did.

  Answered 6 years ago by matt

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Q: QuestionCan you answer the phone and talk with them as a Bluetooth

Asked 6 years ago by Anonymous.

• A:Answer Yes

  Answered 6 years ago by BlackPanth1

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Q: QuestionWill these come in the beats normal box?

Asked 6 years ago by Sec2020.

• A:Answer Mine came with all the original Beats packaging and in the Beats original box.

  Answered 6 years ago by Jeremy

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Q: QuestionIf I buy the product, does it contain its original box and manuals?

Asked 6 years ago by RamSses.

• A:Answer No

  Answered 6 years ago by Tre02

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Q: QuestionCan you use these beats on your tv ???

Asked 6 years ago by pike4144.

• A:Answer Yes, you can use these beats on your tv.

  Answered 6 years ago by CommunityAnswer

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Q: QuestionIf I purchase the certified refurbished ones, will they come with everything that the regular Powerbeats pro has like the charging case, the charger and the manuals?

Asked 6 years ago by Jay.

This question was asked about the related product: Beats - Geek Squad Certified Refurbished Powerbeats Pro Totally Wireless Earphones - Ivory

• A:Answer I bought a refurbished pair and it came w everything that a brand new pair comes with.

  Answered 6 years ago by Daisy

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Q: QuestionAre these the new PowerBeats Pro with the H1 chip which allows you to address Siri without pushing a button?

Asked 6 years ago by FritzDeKatt.

• A:Answer yes, but there isn’t any active noise cancellation or ambient sound. if you want noise cancellation or ambient sound you need to buy the air pod pros.

  Answered 6 years ago by Joseforareason

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Q: QuestionCan these be used with a Samsung Galaxy phone?

Asked 6 years ago by JJ30.

• A:Answer Yes, these can be used with a Samsung Galaxy phone.

  Answered 6 years ago by CommunityAnswer

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Q: QuestionCan you use the earbuds with android phone Galaxy S9?

Asked 6 years ago by Tim.

• A:Answer Yes you can! My son has a pair and uses them with his Samsung Galaxy S9.

  Answered 6 years ago by Mememe4444

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