A:AnswerHi,
If you purchase an iPhone in the middle of your Total Tech plan, you will still receive up to 24 months of Best Buy Protection or AppleCare+ coverage, even after your Total Tech membership ends. However, to continue receiving coverage beyond 24 months, you will need to purchase AppleCare+ directly from Apple.
AppleCare+ can be extended to 3 years and beyond. To do this, you can purchase AppleCare+ with Theft and Loss. This plan includes everything in AppleCare+ and up to two incidents of theft or loss coverage every 12 months, each subject to a service fee or deductible. AppleCare+ with Theft and Loss automatically renews each year, unless you cancel it.
The cost of AppleCare+ with Theft and Loss varies depending on the product. For example, for an iPhone 14 Pro Max, AppleCare+ with Theft and Loss costs $269.
The BB Applecare+ will protect a device you buy from Apple as long as you have an active Total tech membership when you buy it.
I hope this info helps!
A:AnswerThank you for the question Rick. With your Totaltech plan we can troubleshoot printer issues and provide software related services at no charge. For example a setting causing the printer to get disconnected from your network would be at no cost to repair. Printers purchased under your Totaltech plan at Best Buy would also receive hardware coverage as Best Buy Protection plans are added automatically at the time of purchase. For that it would be no charge if the item has a hardware issue such as no longer powering on. If the printer was purchased before the Totaltech plan or purchased outside of Best Buy it would not get the Best Buy Protection hardware plan but would still have software coverage and free troubleshooting. If you need further assistance please reach out to us at 1-888-237-8289 at any time. We are happy to get that up and running for you!
A:AnswerGreat question Judi! With the Best Buy Totaltech membership you get 24/7/365 access to Geek Squad agents. For items like software issues we can repair most of those remotely saving you a trip to the store. We service both Apple and Windows computer in store, online, and in home so we can help you keep all your computing devices in their best shape. If you would like to start a service or have further questions you can reach us online at www.bestbuy.com/totaltech and by phone 1-888-237-8289. We look forward assisting you!
A:AnswerHello and thank you for your question! Yes, the free install and delivery will be honored if you need to reschedule if you have already purchased the tv and Best Buy Totaltech at the same time. If you cancel the membership and still need reschedule your service you will be charged normal price of what the service costs. I hope this helps!
A:AnswerI do not remember subscribing to geek squad and now they want to charge me $330 to renew and I told them no and they they’re like not listening to me. What do I do?
A:AnswerThank you for your question. Best Buy Totaltech includes free delivery and standard installation for new Best Buy purchases. So as a Totaltech member, if you purchase a new TV from Best Buy you would get free delivery and free standard installation/standard wall mounting. If you purchased the TV from a different retailer, you would save 20% on the labor to install and mount your TV. You can learn more about Best Buy Totaltech at www.bestbuy.com/Totaltech
A:AnswerHi, JohnDoe! Thanks for asking about the Totaltech membership, and also for being a My Best Buy member. You can indeed convert your reward points to certificates (for example, 250 rewards points will get you a $5 certificate) and then use that certificate towards the purchase of a Totaltech membership. For more information on how rewards points work, please check out https://www.bestbuy.com/site/my-best-buy/my-best-buy-faqs/pcmcat312400050004.c?id=pcmcat312400050004
A:AnswerWhen mounting speakers into a wall or ceiling, we’d like to perform a free in-home consultation before work is completed, as each job with this type of work can be unique. Please give us a call 24/7/365 at 1-888-BESTBUY (1-888-237-8289) so we can set that up for you. If you are purchasing your speakers with Best Buy, installation is included for you under your membership. If you already own the speakers, or have already purchased them elsewhere, you will get 20% off installation with your Best Buy Totaltech membership. Pricing for installation depends on the number of speakers, please give us a call 24/7/365 at 1-888-BESTBUY (1-888-237-8289) so that we can provide more exact pricing if needed.
A:AnswerHello and thank you for your question! With Best Buy Totaltech, you'll get up to 24 months of product protection on most purchases you make at Best Buy while your membership is active. During your coverage period, if one of those products has a covered mechanical failure, Best Buy will provide you with a repair, replacement, or store credit. Some products also include coverage for accidental damage from handling. Service fees apply to eligible claims not covered by the manufacturer's warranty. You can find all the information here: https://www.bestbuy.com/site/totaltech/best-buy-protection/pcmcat1608643232014.c?id=pcmcat1608643232014 Since Geek Squad tech support is included in your membership you are covered for software support 24/7/365. Please give us a call at 1-888-237-8289 and we will happily assist. We can always tell you when you purchased your laptop and what coverage you have on the system. As always we are happy to answer any questions so feel free to reach out to us.
A:AnswerHello Jason! Right now, the Best Buy Totaltech membership does not cover car installation services for items not purchased from Best Buy. However, it does provide free installation services for items that are purchased from us. I hope this helps!
A:AnswerOur Totaltech membership does cover older computers as long as they are still running a supported Windows or Apple operating system. Totaltech covers most labor and those not covered get a 20% discount(I.E. advanced services). The only thing Totaltech does not cover are parts for the repairs, unless it was purchased from us while having Totaltech and therefore getting up to 24 months of Best Buy Protection.
A:AnswerThank you for reaching out, Derrik. The Smart Thermostat Installation service is absolutely covered as a Totaltech membership when purchased from Best Buy. Please visit www.BestBuy.com/Totaltech to see all of the benefits and covered services available to you as a Totaltech member. We look forward to getting the Nest thermostat installed for you!
A:AnswerHello and thank you for your question! Best Buy Totaltech is for one household only at this time. You may purchase another plan to cover another home if you want both to be covered. If you have any questions or want to provide any feedback please call 1-888-237-8289 and we will be happy to assist you. Have a great rest of your day!
A:AnswerThank you for reaching out to us. One of the many perks that come with the purchase of the Best Buy Totaltech, is that you do get free installation for your hard drive purchase at Best Buy. You can see all the many benefits that come with the purchase of this membership by going to www.BestBuy.com/Totaltech, you can also reach out to us at 1-888-237-8289 (1-888-BestBuy).
A:AnswerCongratulations on your recent move! Our Totaltech membership would be perfect for your needs. The program offers multiple free services when purchased with products, and you get 20% off services for existing items you already own. You can review all we offer by going to www.bestbuy.com/Totaltech
We would also recommend a free Site Survey so we could get an Expert sent out to see your home's current setup and recommend the best services and products to work with it. You can give us a call at 1-888-BestBuy (1-888-237-8289) to get started.
A:AnswerWith the purchase of a camera system standard installation is free. For cameras we do recommend a free site survey before install to verify the cameras can be installed in the locations you choose. For TV mountings with the purchase of a TV the mounting service is free but could have additional charges depending on the wall it is installed onto and if you are wanting in wall wiring. Furniture assembly is free with purchase of most furniture. If you have any questions about a particular item before purchase you can also contact us at 1-888-237-8289. For more information about the plan please see: www.bestbuy.com/Totaltech
A:AnswerPossibly, if the TV was purchased specifically at Best Buy or if the specific model is sold at Best Buy.
I'd be careful though. They say they'll cover "EVERYTHING" until it comes time to, then they break out the fine print.
A:AnswerUnder your Best Buy Totaltech membership, at the end of 24 months you may have the option to extend your protection coverage by taking on responsibility of paying for the plan. Please visit www.bestbuy.com/bestbuyprotection for more information on your coverage under Best Buy Totaltech. If you have any further questions, we are happy to help. Please call us 24/7/365 at 1-888-BESTBUY (1-888-237-8289) for further assistance or stop in to any Best Buy store location to speak with a friendly blue shirt.
A:AnswerNo, I've only seen availability one time in the months I've had membership and was unable to purchase even though the site said it was available to totaltech members at the time. When I tried to check out, it said it was no longer in stock, even though the landing page had the yellow button to add to cart. 4000 series cards are coming out soon, so the point is moot now
