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Name: Best Buy - Total Tech Support Membership
Brand: Best Buy
SKU: 5763705
Price: 1 USD
Rating: 4.5 (34968 reviews)

Best Buy - Total Tech Support Membership

SKU:: 5763705

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QuestionWe just moved into a home with 4 TV wall mounts. We have 4 TCL smart TV's that need to be mounted and reprogrammed so that we can view local channels. Can Total Tech help us with that? Would that be and extra charge?
Asked 1 year ago by Anonymous.
- Answer The short answer is yes, yes yes. They charge $169 to come to your house regardless of your membership.
  Answered 1 year ago by omab
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Questioni JUST PURCHASED THE BB tOTAL YEARLY MEMBERSHIP, and have been charged a $29.99 charge on my AMEX card. When I called to find out what the charge is for, I was told that it covers the Webroot feature. I thought that was part of the 179.00 package.
Asked 1 year ago by MSLED.
- Answer Anti-virus is no longer included with My Best Buy Total. If you want to continue to be covered by Webroot, you would need to continue paying that anti-virus subscription fee.
  Answered 1 year ago by Memberships Expert Team
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QuestionIf I have an older computer, no purchased from Best Buy. Would that be covered under this plan?
Asked 1 year ago by Laura.
- Answer Hi, Laura! My Best Buy Total™ offers 24/7/365 tech support on all devices, no matter where or when they were purchased. We encourage you to read more about terms and conditions here: https://www.bestbuy.com/site/best-buy-membership/best-buy-membership-total/pcmcat1629315977983.c?id=pcmcat1629315977983. You can call (888) BEST-BUY or (888) 237-8289 to receive assistance with your computer, or contact Best Buy on Twitter at @BestBuySupport or on Facebook here: https://bby.me/message-us.
  Answered 1 year ago by Memberships Expert Team
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QuestionAm I covered now
Asked 1 year ago by Anonymous.
- Answer Hello! We strive to provide the best support, and as a My Best Buy Total™ member, I know it's important to receive top-tier service. You can review what's included with your membership here: https://www.bestbuy.com/memberships. For questions regarding coverage, please call (888) BEST-BUY or (888) 237-8289, or contact Best Buy on Twitter at @BestBuySupport or on Facebook here: https://bby.me/message-us. Our support teams would love the opportunity to assist!
  Answered 1 year ago by Memberships Expert Team
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QuestionI do not wish to renew the tech support package . Please tell me how to cancel this service.
Asked 1 year ago by Kayak.
- Answer Thanks for reaching out. We never want to make shopping with us a difficult experience. We would be more than happy to get you all squared away. Please reach out to us at (888) BEST-BUY or (888) 237-8289. You may also reach out to our social media team on Facebook, X, or Instagram.
  Answered 1 year ago by Memberships Expert Team
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QuestionDoes my Best Buy Total membership include printer set up if I purchased the printer at Best Buy?
Asked 1 year ago by Patricias.
- Answer No. They didn't ask if I bought it there, but I did.
  Answered 1 year ago by DawnB
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QuestionFor gaming devices like PlayStation 5’s and other consoles, am I allowed to modify them under TotalTech so long as the modifications are allowed by the manufacturer warranty or does TotalTech have a separate policy for that?
Asked 1 year ago by Stone.
This question was asked about the related product: Best Buy Totaltech™ - Yearly Subscription
- Answer I have always found that the Total Tech's can answer those questions and even do the modifications for you at no cost or a discounted cost. I know that I ordered a solid state drive off amazon and they installed it for free.
  Answered 1 year ago by Brian
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QuestionHi, my elderly aunt has bought a new home phone from you, she also has a Total Tech subscription. Would setting up her phone for speed dialling be something that's included in the subscription? Thanks
Asked 1 year ago by TracyUK.
This question was asked about the related product: Best Buy Totaltech™ - Yearly Membership
- Answer no
  Answered 1 year ago by Anonymous
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QuestionWhat car audio services are included in the Best Buy Total membership? Are the services free or just discounted?
Asked 1 year ago by Josh.
This question was asked about the related product: Best Buy Totaltech™ - Yearly Membership
- Answer it no longer covers car installation cost.
  Answered 1 year ago by pchoustontx
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QuestionIf I just want protection for one computer do I actually need Best Buy Total?
Asked 1 year ago by gleen.
- Answer Best Buy Total has many benefits such as extended 60 day return period, member exclusive sales and events, and up to 2 years of Best Buy Protection included with an active membership. You can find out about all of the benefits at www.bestbuy.com/total or feel free to give us a call at 1 (888) BEST-BUY or 1 (888) 237-8289.
  Answered 1 year ago by Memberships Expert Team
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Questionwhen is my service plan anniversary?
Asked 1 year ago by dbonn1.
- Answer Your service plan anniversary should be one year from the date of purchase. You should be able to log onto your account on BestBuy.com and you should be able to see that or the renewal date, which falls on your service plan anniversary. If you have any questions, please give us a call at 1 (888) BEST-BUY or 1 (888) 237-8289.
  Answered 1 year ago by Memberships Expert Team
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Questiondoes Total provide in home service to figure out why our wifi is so slow. at no additional cost ?
Asked 1 year ago by custom.
- Answer No but there are multiple reasons your wifi could be slow. Check how much bandwidth you actually purchased, see how many devices are connected at the same time as each one will pull down the speed, location of your wifi router should be in a central location preferably open area for coverage. The more walls to go through the weaker the signal. Also invest in wifi extenders for multiple floors and last the cheaper the router the worst the coverage try looking at a wifi 6 router
  Answered 1 year ago by DeironJ
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QuestionDoes Total Tech include mounting an existing TV bought from Best Buy?
Asked 1 year ago by Stacie.
- Answer Not anymore
  Answered 1 year ago by HalvaR
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QuestionDoes total tech cover the nest doorbell we purchased from them?
Asked 1 year ago by Helen.
- Answer Yes, Best Buy covers all the items purchased and does not question the customer about abuse.
  Answered 1 year ago by BeverlyE
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QuestionIf I buy this total tech deal, will I also have to pay for installation? For example, I want to buy some speakers, I want to to also have an amp and sub installed. Will I have to pay geek squad to install them?
Asked 1 year ago by Joey.
- Answer Installation is not included with My Best Buy Total. If you have any questions about pricing for car stereo installations, please visit your nearest Best Buy store with an Autotech Bay. They will be able to answer any questions you have and be able to provide you with an accurate quote to install anything you need in your vehicle.
  Answered 1 year ago by Memberships Expert Team
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QuestionI bought a new HP computer. Will someone come to my home, set it up, and get it up and running for me.
Asked 1 year ago by Don.
- Answer Yes just schedule
  Answered 1 year ago by JulioL
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QuestionHow do I cancel this contract?
Asked 1 year ago by ChefRey.
- Answer Call Total Tech at 1-888-237-8292 or 1-888-237-8289
  Answered 1 year ago by GeraldS
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QuestionDo I have to pay shipping charges on items that need to be repaired through geek squad
Asked 1 year ago by Esmer.
- Answer No. Problems were in programs, not in the physical machine.
  Answered 1 year ago by Billy
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QuestionWill total tech hook up all my tvs n computer when I move into new place All were purchased thru Best Buy except computer
Asked 1 year ago by Anonymous.
- Answer Yes, this is a wonderful service...even my old computer has been covered.
  Answered 1 year ago by BeverlyE
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QuestionDoes bestbuy total tech cover apple refurbrished products?
Asked 1 year ago by BestShopper.
This question was asked about the related product: Best Buy Totaltech™ - Yearly Subscription
- Answer No. The membership doesn’t not cover refurbished or used products.
  Answered 1 year ago by VH6781
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Questions & Answers

Best Buy - Total Tech Support Membership

Q: QuestionWe just moved into a home with 4 TV wall mounts. We have 4 TCL smart TV's that need to be mounted and reprogrammed so that we can view local channels. Can Total Tech help us with that? Would that be and extra charge?

Q: Questioni JUST PURCHASED THE BB tOTAL YEARLY MEMBERSHIP, and have been charged a $29.99 charge on my AMEX card. When I called to find out what the charge is for, I was told that it covers the Webroot feature. I thought that was part of the 179.00 package.

Q: QuestionIf I have an older computer, no purchased from Best Buy. Would that be covered under this plan?

Q: QuestionAm I covered now

Q: QuestionI do not wish to renew the tech support package . Please tell me how to cancel this service.

Q: QuestionDoes my Best Buy Total membership include printer set up if I purchased the printer at Best Buy?

Q: QuestionFor gaming devices like PlayStation 5’s and other consoles, am I allowed to modify them under TotalTech so long as the modifications are allowed by the manufacturer warranty or does TotalTech have a separate policy for that?

Q: QuestionHi, my elderly aunt has bought a new home phone from you, she also has a Total Tech subscription. Would setting up her phone for speed dialling be something that's included in the subscription? Thanks

Q: QuestionWhat car audio services are included in the Best Buy Total membership? Are the services free or just discounted?

Q: QuestionIf I just want protection for one computer do I actually need Best Buy Total?

Q: Questionwhen is my service plan anniversary?

Q: Questiondoes Total provide in home service to figure out why our wifi is so slow. at no additional cost ?

Q: QuestionDoes Total Tech include mounting an existing TV bought from Best Buy?

Q: QuestionDoes total tech cover the nest doorbell we purchased from them?

Q: QuestionIf I buy this total tech deal, will I also have to pay for installation? For example, I want to buy some speakers, I want to to also have an amp and sub installed. Will I have to pay geek squad to install them?

Q: QuestionI bought a new HP computer. Will someone come to my home, set it up, and get it up and running for me.

Q: QuestionHow do I cancel this contract?

Q: QuestionDo I have to pay shipping charges on items that need to be repaired through geek squad

Q: QuestionWill total tech hook up all my tvs n computer when I move into new place All were purchased thru Best Buy except computer

Q: QuestionDoes bestbuy total tech cover apple refurbrished products?

QuestionWe just moved into a home with 4 TV wall mounts. We have 4 TCL smart TV's that need to be mounted and reprogrammed so that we can view local channels. Can Total Tech help us with that? Would that be and extra charge?

Questioni JUST PURCHASED THE BB tOTAL YEARLY MEMBERSHIP, and have been charged a $29.99 charge on my AMEX card. When I called to find out what the charge is for, I was told that it covers the Webroot feature. I thought that was part of the 179.00 package.

QuestionIf I have an older computer, no purchased from Best Buy. Would that be covered under this plan?

QuestionAm I covered now

QuestionI do not wish to renew the tech support package . Please tell me how to cancel this service.

QuestionDoes my Best Buy Total membership include printer set up if I purchased the printer at Best Buy?

QuestionFor gaming devices like PlayStation 5’s and other consoles, am I allowed to modify them under TotalTech so long as the modifications are allowed by the manufacturer warranty or does TotalTech have a separate policy for that?

QuestionHi, my elderly aunt has bought a new home phone from you, she also has a Total Tech subscription. Would setting up her phone for speed dialling be something that's included in the subscription? Thanks

QuestionWhat car audio services are included in the Best Buy Total membership? Are the services free or just discounted?

QuestionIf I just want protection for one computer do I actually need Best Buy Total?

Questionwhen is my service plan anniversary?

Questiondoes Total provide in home service to figure out why our wifi is so slow. at no additional cost ?

QuestionDoes Total Tech include mounting an existing TV bought from Best Buy?

QuestionDoes total tech cover the nest doorbell we purchased from them?

QuestionIf I buy this total tech deal, will I also have to pay for installation? For example, I want to buy some speakers, I want to to also have an amp and sub installed. Will I have to pay geek squad to install them?

QuestionI bought a new HP computer. Will someone come to my home, set it up, and get it up and running for me.

QuestionHow do I cancel this contract?

QuestionDo I have to pay shipping charges on items that need to be repaired through geek squad

QuestionWill total tech hook up all my tvs n computer when I move into new place All were purchased thru Best Buy except computer

QuestionDoes bestbuy total tech cover apple refurbrished products?