Questions & Answers

Q: QuestionIf I purchase total tech can they repair my ps5 ? (Not bought from Best Buy)

Asked 1 year ago by S.

This question was asked about the related product: My Best Buy Total™ - Yearly Membership

• A:Answer We currently do not repair gaming consoles. Your best bet would be to reach out to Sony directly to see if they have any recommendations on where to get a PS5 repaired.

  Answered 1 year ago by Memberships Expert Team

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Q: QuestionIf I purchase 4-6 large screen (55-65") TVs and Mounting Kits as well as this Total Yearly Membership, do I get free mounting and installation of the TV's or is it still $250 per TV?

Asked 1 year ago by Rags.

This question was asked about the related product: My Best Buy Total™ - Yearly Membership

• A:Answer We currently do not offer free installation services with My Best Buy Total. For TV Connect & Mounting, the first one is $249.99, and any additional at the same location would be $229.99. If you are looking to purchase the TVs and mounting services, feel free to visit your local store. If you have any questions, feel free to give us a call at 1 (888) BEST-BUY or 1 (888) 237-8289.

  Answered 1 year ago by Memberships Expert Team

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Q: QuestionDoes this coverage include Webroot updates?

Asked 1 year ago by Jeanne.

This question was asked about the related product: My Best Buy Total™ - Yearly Membership

• A:Answer Hi, Jeanne! Webroot is not included with a My Best Buy Total™ membership. This can be purchased separately, and you can start reviewing options here: https://www.bestbuy.com/site/brands/webroot/pcmcat166800050087.c?id=pcmcat166800050087. We encourage you to visit https://www.bestbuy.com/memberships or call (888) BEST-BUY or (888) 237-8289 for more information!

  Answered 1 year ago by Memberships Expert Team

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Q: QuestionHOW DO I CANCEL MY UPCOMING TOTAL TECH

Asked 1 year ago by Anonymous.

This question was asked about the related product: My Best Buy Total™ - Yearly Membership

• A:Answer If you are looking at cancelling your My Best Buy Total membership, you can give us a call at 1 (888) BEST-BUY or 1 (888) 237-8289, and they can help cancel your membership. Please know that any Best Buy Protection plans that you have would also be cancelled, as those require an active My Best Buy membership to stay active.

  Answered 1 year ago by Memberships Expert Team

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Q: QuestionDoes this include WIRED RING INSTALLATION

Asked 1 year ago by Rosebud.

This question was asked about the related product: My Best Buy Total™ - Yearly Membership

• A:Answer No. My Best Buy Total does not include installation services. Most Ring cameras are wireless. Some Ring doorbells are wired, but all of those services would cost money.

  Answered 1 year ago by Memberships Expert Team

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Q: QuestionI need assistance with my computer, desktop, tablet, and phone. I do not need service for appliances, TVs, etc. Is there a reduced price for service on only the help I need?

Asked 1 year ago by Anonymous.

This question was asked about the related product: My Best Buy Total™ - Yearly Membership

• A:Answer We currently only offer My Best Buy Plus and My Best Buy Total. My Best Buy Total offers 20% discount on repair services as well as many reduced or no-cost computer software support options. You do not need appliances or TVs to be able to take advantage of the benefits of My Best Buy Total.

  Answered 1 year ago by Memberships Expert Team

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Q: QuestionDoes total tech cover delivery for a new fridge and haul away?

Asked 1 year ago by Anonymous.

This question was asked about the related product: My Best Buy Total™ - Yearly Membership

• A:Answer My Best Buy Total does not include free delivery or haul aways. We currently offer free delivery on appliance purchases $399 or more. Haul aways are not included in the free delivery. If you want an old appliance hauled away, it will cost $59.99, as long as we are bringing out a new product. If you are just interested in us coming out to haul away an item, it's $199.99.

  Answered 1 year ago by Memberships Expert Team

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Q: QuestionI bought the Best Buy Total membership. I want to buy a tv, sound bar, sound bar mount, and a mounting unit from Best Buy. How much should I expect to pay for installation?

Asked 1 year ago by JoCoLo.

This question was asked about the related product: My Best Buy Total™ - Yearly Membership

• A:Answer Installation is not included with My Best Buy Total. Standard TV Connect & Mounting is $249.99, plus all of the necessary equipment. If you want your soundbar mounted on the wall and connected, that would be an additional $69.99.

  Answered 1 year ago by Memberships Expert Team

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Q: QuestionWhen does my membership expire? Arnie Tice

Asked 1 year ago by Arnie.

This question was asked about the related product: My Best Buy Total™ - Yearly Membership

• A:Answer While we cannot answer this question here, I would recommend calling in to 1 (888) BEST-BUY or 1 (888) 237-8289 and they would be able to give you any information regarding your My Best Buy Total membership.

  Answered 1 year ago by Memberships Expert Team

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Q: QuestionI am a total Tech member I just bought a PC gaming PC. Should I get free installation?

Asked 1 year ago by Kim.

• A:Answer Don’t quote me but I would say yes if you didn’t used to a year or if you just bought it I think it comes with a free installation. Don’t call me.

  Answered 1 year ago by Bestbuy

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Q: QuestionIf I canceled my Best Buy total protection is my Xbox that I purchased when it was active still covered?

Asked 1 year ago by Arog918.

• A:Answer Once you cancel, all coverage ends.

  Answered 1 year ago by MiKaylaL

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Q: QuestionIf I buy an over the range microwave, insralstion is free

Asked 1 year ago by Anonymous.

This question was asked about the related product: My Best Buy Total™ - Yearly Membership

• A:Answer Installation is not included in My Best Buy Total, but there are free installation offers with the purchase of specific brands or models. When looking at the microwave on BestBuy.com, you would see that on the product page if installation is free/included.

  Answered 1 year ago by Memberships Expert Team

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Q: QuestionDoes total tach cover appliance repair the ice maker stop working on my LG refrigerator?

Asked 1 year ago by Harris.

• A:Answer Yes but may charge for part with a discount.

  Answered 1 year ago by Vtdryer

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Q: QuestionWill Geek Squad come to my home to fix minor problems with my desktop, if so, what is the basic charge?

Asked 1 year ago by nedlspessardjr.

This question was asked about the related product: My Best Buy Total™ - Yearly Membership

• A:Answer We are able to send out a Geek Squad Agent to your home. It depends on the problem that you are having for how much the service would be. I would recommend giving us a call at 1 (800) GEEKSQUAD or 1 (800) 433-5778 and they would be able to give you more accurate pricing on sending out an Agent to your home.

  Answered 1 year ago by Memberships Expert Team

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Q: QuestionIf I laptop computer from someone else witk greek squad help

Asked 1 year ago by duster.

This question was asked about the related product: My Best Buy Total™ - Yearly Membership

• A:Answer I believe they will help you if you have their Geek Squad service plan.

  Answered 1 year ago by CactusJack

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Q: QuestionAlan Merlin has passed away and should not be charged for a renewal. This is his info for last year. This is his daughter. I do not have any other information. Please contact me with questions.

Asked 1 year ago by ALanMerlin.

This question was asked about the related product: My Best Buy Total™ - Yearly Membership

• A:Answer Should not be charged

  Answered 1 year ago by BarbaraT

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Q: QuestionI would only buy the 177 service if Geek squad would come to my house and get two printers running and attach my stereo to my tv.. Then I may need help with my purchestoday. How many times do they come to your house. Is there an extra charge??? Thank

Asked 2 years ago by Stinky.

This question was asked about the related product: My Best Buy Total™ - Yearly Membership

• A:Answer You would need to take that up with the Geek Squad. Need to understand their policies

  Answered 1 year ago by BarbaraT

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Q: QuestionIf I buy 3 year ApppleCare+ and my BEST BUY total Membership together, the real valid time of AppleCare+ is 3 years or (2+3) years?

Asked 2 years ago by Nancy.

This question was asked about the related product: My Best Buy Total™ - Yearly Membership

• A:Answer If you have your My Best Buy Total membership, you'd get 2 years of AppleCare+ included with an active My Best Buy Total membership, so you would not need to buy any additional coverage, and you would actually not be able to. AppleCare+ does not stack. After the included 2 years is up, you are sent an email asking if you'd like to continue with coverage, and you'd need to pay for that additional coverage yourself. If you have any questions, please feel free to visit www.bestbuy.com/total or give us a call at 1 (888) BEST-BUY or 1 (888) 237-8289.

  Answered 2 years ago by Memberships Expert Team

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Q: QuestionIf you have this membership and they mounted your tv, can they also come to unmount it and disassemble the speakers?

Asked 2 years ago by Mars.

• A:Answer Probably not

  Answered 2 years ago by SilverKnight

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