“In a previous question, you said Total Tech includes open-box. I just bought an open-item and I asked for the protection plan but the answer was that since it's an open-item fair, it does not qualify for a protection plan. Where is this exclusion stated?”
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As long as there is protection offered on that item, you should get a Best Buy Protection plan on that item, regardless of the condition. If you have a question on if the item is covered, please reach out to us on Facebook, Instagram, or Twitter, and we should be able to assist.
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