Questions & Answers

Q: QuestionI recently purchased a laptop for my son and would like to get it covered for any break, spills, virus, and things like that. How long after my purchase can I purchase a protection plan?

Asked 4 years ago by val.

• A:Answer I am sure you can. You have up to 30 days to add geek squad

  Answered 4 years ago by Patricia

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionSo does this cover a repair to an existing car CD player or just installation of a new one.

Asked 4 years ago by Anonymous.

• A:Answer Covers installation of a new one.. Doesn't have to be purchased from Bestbuy..

  Answered 4 years ago by CbZ28

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionHow many come does the 199 cover

Asked 4 years ago by Jack.

• A:Answer I understand it covers your electronics laptops, computers and I pads

  Answered 4 years ago by JoeLHVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionI wont to cancel my membership

Asked 4 years ago by Anonymous.

• A:Answer Cancel my geek squad membership today

  Answered 2 years ago by Anonymous

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionDoes Total Tech support include the installation of major appliances?

Asked 4 years ago by Wil.

• A:Answer Yes, at a discount !

  Answered 4 years ago by JennyBelle

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionDoes this plan include mounting and set up of a 40" tv?

Asked 4 years ago by Sue.

• A:Answer Yes. You will have to pay $49.99 for installation. It’s worth it.

  Answered 4 years ago by JohnVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWhen does the gift membership begin?

Asked 4 years ago by Danny.

Q: QuestionHow are the rubber feet adjustable on the Winmoor Bookmatch Buffet. To what height can they be adjusted?

Asked 4 years ago by Melbie.

Q: QuestionDoes total tech support cover major appliances in my home?

Asked 4 years ago by Geri.

• A:Answer Yes but i do not need this

  Answered 1 year ago by Anonymous

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionI would like to print 4x6 photos from an SD card. I do not want this printer connected with a computer or phone. What products do you suggest?

Asked 5 years ago by Philip.

• A:Answer I am not sure. My SD card is connected to my printer and I get clear picture from it.

  Answered 5 years ago by Catherine

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: Questiondose my membership cover internet security along with tech support?

Asked 5 years ago by Leo.

• A:Answer Yes...it's called Webroot and, so far, it's excellent. Your computer is scanned for malware, viruses, etc. often. I believe it's done every 24 hours. In case you don't know, the service also includes help with televisions, phones, tablets...no matter where you purchased them.

  Answered 5 years ago by Rosie

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWhat speed internet does a 720 pixel Visio tv require? Also for a HD Smart Tv, doe it require special cable?

Asked 5 years ago by Mojave.

Q: QuestionI just bought a new laptop, but I already have a old one. Does my protection cover my new one?

Asked 5 years ago by Consty.

• A:Answer Yup! Covers both of them.

  Answered 5 years ago by Rosie

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionIf I now have Total tech support and it is due to expire June 17 , Can I order the $149 gift tech support for my computer?

Asked 5 years ago by Anonymous.

• A:Answer Hi there. Thanks for your great question. The gift option wouldn't be able to get used for yourself. You should be getting a notice to your email under the account for the renewal. If that hasn't come through, please get in touch with us at (800) GEEK-SQUAD or (800) 433-5778 and we'll help out.

  Answered 5 years ago by GeekSquadSupport

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionCharger won’t go into the port on an iPad. The port is pushed in. Do you repair this pribkem?

Asked 5 years ago by Gabby.

• A:Answer Even their less expensive repair plan does not cover hardware, I learned this several years back. I’ve been a member for many years and have always kept a plan on all my products. A refurbished laptop I had ordered came with a slight dent in at the power plug, (it caused the plug to constantly fall out), and when I brought it in they told me that hardware was not covered under the plan. My SO very gently pulled it straight for me, like everyone else I purchase plans because I cannot afford repairs. I just purchased this total tech, I’m still waiting for answers to my questions.

  Answered 5 years ago by Pamma

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionI have a tech support membership which has two computers on it ,it is time to renew, I have two questions ,we have webroot is that the virus protection that will continue to be used? question two are both computers covered under the same membership ?

Asked 5 years ago by debbie.

• A:Answer Hi Debbie. Thanks for your awesome questions! Webroot will continue to be used within the plan, in fact if you renew the Total Tech Support, you shouldn't need to update anything with Webroot. And the two computers will still be covered. Total Tech Support covers an unlimited amount of your computers. I hope this helps and made sense. If you have any further questions, you can definitely give us a call at (800) GEEK-SQUAD or (800) 433-5778.

  Answered 5 years ago by GeekSquadSupport

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionI have total tech but wondering if it covers installing speakers in a boat?

Asked 5 years ago by KBKdad.

• A:Answer Hi there. Thanks for reaching out to us about this! In most cases, it will cover the installation for marine speakers. In some cases, it may be an advanced service in which it would be discounted at least. I hope this helps. If you have questions, please reach out to your local Best Buy and we'll help you out! You can find information about your local store at www.bestbuy.com/storelocator.

  Answered 5 years ago by GeekSquadSupport

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWhat do I need to hook up Obit TV and how do I hook it up?

Asked 5 years ago by Leadfoot.

• A:Answer Hi there. Thanks for your question. There are a few steps to follow that we could definitely assist with. For support with this, please call us at 1-800-GEEK-SQUAD (1-800-433-5778) to get started.

  Answered 5 years ago by GeekSquadSupport

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: Questioncan i get physical repair if my son punches the computer on rage when he didnt mean to or no

Asked 5 years ago by carden.

• A:Answer Hi Carden. Thanks for reaching out to us about this. We'd like to know more about computer - if it's a laptop or desktop, is it the monitor, etc. Please call us at (800) GEEK-SQUAD or (800) 433-5778 to provide us with more information so we can best take care of you.

  Answered 5 years ago by GeekSquadSupport

  
  Helpful (0)Unhelpful (0)ReportAnswer this question