“Got a Galaxybook2 pro 360 at bb. I got total tech membership That's good for 2 years just got computer in June last year It doesn't work no charge extremely hot I don't want a new one I would prefer store credit because another GB will probably not work”
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Hey there, If you have a Best Buy Total Tech Support Membership and your Galaxybook2 Pro 360 is not working properly, you can return it to Best Buy for a store credit. You do not have to get a new one if you don't want to. To return your Galaxybook2 Pro 360, simply bring it to your local Best Buy store with your receipt and Total Tech Support Membership card. A Best Buy employee will be able to help you process the return and issue you a store credit. Keep in mind that you may need to pay a restocking fee if you return your Galaxybook2 Pro 360 after 15 days. You can check Best Buy's return policy for more details. I hope this helps! Let me know if you have any other questions. :)
Sorry, there was a problem. Please try again later.Hi, Since you have a Best Buy Total Tech Support Membership, you can get help with your Galaxybook2 pro 360, even though it's more than a year old. You can take it to any Best Buy store for in-store support, or you can call Geek Squad at 1-800-GEEK-SQUAD (1-800-433-5778) for remote support. If Geek Squad determines that your computer is unrepairable, they will offer you a replacement or a refund. If you choose a refund, you will receive the full purchase price of your computer, including any taxes and shipping fees. To get a refund, you will need to return your computer to Best Buy in its original packaging and with all of the original accessories. You can also return your computer to Best Buy without the original packaging and accessories, but you will be charged a restocking fee. If you prefer store credit, you can request a Best Buy gift card for the full amount of your refund. You can then use this gift card to purchase anything you want at Best Buy. Here are the steps to get a refund or store credit: Take your computer to any Best Buy store or call Geek Squad at 1-800-GEEK-SQUAD (1-800-433-5778). Explain to the Best Buy employee or Geek Squad agent that your computer is unrepairable and that you would like a refund or store credit. If you are returning your computer to a Best Buy store, you will need to bring your computer in its original packaging and with all of the original accessories. If you are returning your computer to Geek Squad, you will need to ship it to them in a secure box. Once Best Buy has received your computer, they will process your refund or store credit. If you requested a refund, you will receive the full purchase price of your computer, including any taxes and shipping fees. If you requested store credit, you will receive a Best Buy gift card for the full amount of your refund. Please note that Best Buy's return and refund policy may vary depending on your location. It is always best to contact your local Best Buy store for more information. I hope this helps!
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