Questions & Answers

Q: QuestionIs Webroot protection still included in the annual renewal?

Asked 1 year ago by drh0518.

• A:Answer Hello! At this time, My Best Buy Total™ does not include Webroot. That said, as a My Best Buy Total™ member you also receive 24/7/365 support, member pricing, discounts on repairs and advanced services, an extended return/exchange window on most products, and more! All of these savings and benefits add up. For more information and support, call (888) BEST-BUY or (888) 237-8289 to talk with a My Best Buy Total™ Expert or visit https://www.bestbuy.com/memberships to chat online.

  Answered 1 year ago by Memberships Expert Team

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Q: QuestionDoes Best Buy Total Tech include Wi-Fi VPN?

Asked 1 year ago by Betsy.

This question was asked about the related product: Best Buy Totaltech™ - Yearly Subscription

• A:Answer My answer is total. Tech doesn’t give you anything and I’m not sure what total tech is about. I’m in my third year of pain and not getting any service for instance I’m trying to call them now and I’m eight minutes into listening to bad music and I’m in concierge level run run run

  Answered 1 year ago by Anonymous

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Q: QuestionDoes total tech cover my tv speakers that quit working?

Asked 1 year ago by Matttttt.

• A:Answer Check your manufacturer and see what your warranty covers

  Answered 1 year ago by Anonymous

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Q: QuestionWhy do I have to pay $149 for a Total Tech to come to my home to troubleshoot my RING system when I am a Total member and have a 2-year warranty shown on my receipt? Only had it for 1 year.

Asked 1 year ago by Susan.

This question was asked about the related product: Best Buy Totaltech™ - Yearly Subscription

• A:Answer You have to pay for everything now there is no service they provide without losing you for some money trying to cancel my order for two years now and it just doesn’t seem to be because let me tell you what happened nothing.

  Answered 1 year ago by Anonymous

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Q: QuestionI was given a laptop computer for my birthday (not purchased at Best Buy). Will my Best Buy Total membership pay for Geek Squad to set it up for me?

Asked 1 year ago by Ardsley.

• A:Answer Yes

  Answered 1 year ago by CA420driften

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Q: QuestionHow do I cancel my best buy total account, the payment is processing now. What is the billing phone number?

Asked 1 year ago by Lady1.

• A:Answer 9513139030

  Answered 6 hours ago by Anonymous

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Q: Questionwhat is the cost for tech support to come to my home and check on problems with my Ring spotlight cameras?

Asked 1 year ago by di.

• A:Answer Hi, Di! Thanks for posting your question. My Best Buy Total™ members get a 20% discount off services for existing devices. It only fully covers services and devices purchased at Best Buy and when services are added in the same transaction. For more information and 24/7/365 support, call (888) BEST-BUY or (888) 237-8289 to talk with a My Best Buy Total™ Expert or visit https://www.bestbuy.com/memberships to chat online.

  Answered 1 year ago by Memberships Expert Team

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Q: QuestionIf only one member of a household purchases the "Best Buy Total™ - Yearly Membership", does that one purchase of the Total Membership also fully cover everyone who lives in that same household?

Asked 1 year ago by Indiana.

• A:Answer Hello! A membership covers one service address, so as long as the purchases remain at the same address of the membership, the products would be covered. We encourage you to visit https://www.bestbuy.com/memberships or call (888) BEST-BUY or (888) 237-8289 if you have additional questions, or contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review.

  Answered 1 year ago by Memberships Expert Team

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Q: QuestionI never signed up for anything and have been charged 191.00

Asked 1 year ago by Kate.

• A:Answer Okay but I've never been inside of a Best buy store in my life and I'm 58 years old I've never been inside of a Best buy so how is this possible

  Answered 8 months ago by Anonymous

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Q: QuestionHow do I cancel this membership?

Asked 1 year ago by Anonymous.

• A:Answer You have to log into your Best Buy account using your email, and go to “my Best Buy memberships”. From there it should give you the option to cancel your membership. This didn’t work for me, however, and I had to contact a customer service person via text to completely cancel my membership. Luckily they handled it for me with little issue.

  Answered 1 year ago by EmmaGVerified Purchase

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Q: QuestionI have the Total Tech Plan. If I buy a new Best Buy TV, is there an extra charge to deliver and install on an existing wall mount ? Also, is there a charge for haul away of an older TV? Thanks

Asked 1 year ago by johnnyk.

• A:Answer No charge on delivery. Small charge for install. I don't believe they haul away but check with Geek Squad.

  Answered 1 year ago by Caliguy809

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Q: Questionhow many old computers can i bring in and do you take vcr tapes

Asked 1 year ago by beth.

• A:Answer Chk the best buy website for online values of those computers - might not be worth trading in. Donation might be worth more. Don't believe best buy takes any tapes in trade,

  Answered 1 year ago by Caliguy809

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Q: QuestionCan you repair a pair of beats earphones bought at Amazon?

Asked 1 year ago by Anonymous.

• A:Answer Call Geek Squad RE: the repair. If you're a total member, it doesn't matter where you bought something.

  Answered 1 year ago by Caliguy809

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Q: QuestionWhen I buy the new Tv , can the Geek Squad hook it up for me, What is there normal charge?

Asked 1 year ago by debbiearl.

• A:Answer Yes, our TV Connect service which includes us hooking up your TV, is $199.99. If you want us to also mount your TV, it's $249.99. If you have any questions, please reach out to us on Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy).

  Answered 1 year ago by Memberships Expert Team

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Q: Questionso we get free delivery on appliances as well correct?

Asked 1 year ago by fliipingmama.

This question was asked about the related product: Best Buy® - My Best Buy Total™ Yearly Membership

• A:Answer Yes.

  Answered 1 year ago by Caliguy809Verified Purchase

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Q: QuestionI am in the market for a new laptop. Do I get any type of discount with my current total Tech Membership

Asked 1 year ago by RichS.

• A:Answer Yes

  Answered 1 year ago by Chuck

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Q: QuestionI am a total service member, do I get installation of a tv free of charge or any reduced rate

Asked 1 year ago by Steve.

• A:Answer Not anymore, I just purchased a 65 inch TV and it was delivered for free (the box was just placed in the living room). It wasn't even plugged in to make sure it worked ! I had purchased the plan in June 2023 and for the first year the free installation and removal were GREAT benefit. I had renewed the plan on June 2024. Bought the new TV in July only to find out of the major changes to the plan.

  Answered 1 year ago by azwillie

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Q: QuestionDoes the unlimited Tech Support include coming to our home to help with Technical Support issues, if needed?

Asked 1 year ago by Richard.

• A:Answer Yes.

  Answered 1 year ago by Caliguy809

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Q: QuestionCan I cancel automatic membership renewal?.

Asked 1 year ago by Bob.

This question was asked about the related product: Best Buy® - My Best Buy Total™ Yearly Membership

• A:Answer Calling or chat to Geek Squad to cancel the automatic renewal. They are excellent Customer Care.

  Answered 1 year ago by Mavisa2019

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