Questions & Answers

Q: QuestionCan you have two separate Best Buy cards but have one membership for total care plan?

Asked 1 year ago by Momj.

• A:Answer Hi. You can have one Best Buy Credit Card associated with your Best Buy account. Although some customers may also have a business account as well. You can check out more information on the Best Buy Credit Card online at https://www.bestbuy.com/site/misc/financing-rewards/pcmcat102500050032.c?id=pcmcat102500050032 . If you have questions or concerns about the My Best Buy Memberships available online at https://www.bestbuy.com/site/electronics/best-buy-membership/pcmcat1679668833285.c?id=pcmcat1679668833285

  Answered 1 year ago by Memberships Expert Team

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Q: QuestionI need to buy a washer machine what benefit will I have with total tech? Delivery, installation etc.

Asked 1 year ago by Anonymous.

• A:Answer I'm told that the new "Total" membership does not work like the old one (2023) - that is, free delivery, installation and haul-away are no longer a given. It was one fo the main reasons I canceled my existing membership in 2024.

  Answered 1 year ago by BestBuyCTmember

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Q: QuestionIf I buy all the computer components from Best Buy and build my own computer, will they be covered by My Best Buy Total?

Asked 1 year ago by Questioner.

• A:Answer Thank you for reaching out with this question. With My Best Buy Total, you would receive 20% off of repairs, as well as 24/7 tech support online and over the phone. Any items that qualify for Geek Squad Protection will show at at the time of purchase and print on your transaction receipt, so long as the purchase is linked to your membership. For more information, including the many benefits that comes with your member, please check out www.bestbuy.com/memberships.

  Answered 1 year ago by Memberships Expert Team

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Q: QuestionI received an email about automatic membership renewal. I do not want to renew. Can you cancel it ?

Asked 1 year ago by Carl.

• A:Answer Yes you can speak with a worker in store make a appointment

  Answered 1 year ago by ThomasVerified Purchase

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Q: QuestionI want to cancel my geek squad membership

Asked 1 year ago by Diva60.

• A:Answer If you would like to cancel your My Best Buy Total membership, please give us a call at 1 (888) BEST-BUY or 1 (888) 237-8289.

  Answered 1 year ago by Memberships Expert Team

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Q: QuestionIf I cancel my subscription next year at renewal, does that mean the tv I bought during the year no will longer have coverage? Will I be able to get coverage or will I have to continually renew this program every year?

Asked 1 year ago by Boardwalk.

• A:Answer I would recommend to keep the subscription because of all the perks it comes with but yes you can add additional coverage after the membership is cancelled.

  Answered 1 year ago by KennethD

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Q: QuestionI purchased a new computer from another store. Does Best Buy Total include data transfer from the old computer to the new computer and set up for the new?

Asked 1 year ago by Hetts.

• A:Answer Yes, in store services are included

  Answered 1 year ago by JoseyCVerified Purchase

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Q: QuestionWill Geek Squad come to my house and set up a sound bar purchased from Best Buy? My TV was not purchased from Best Buy.

Asked 1 year ago by Pepper.

• A:Answer They will install the sound bar but might charge

  Answered 1 year ago by DeepaliKVerified Purchase

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Q: QuestionI am having problems connecting my Sonos speakers (2) after my wifi name was changed. Any help?

Asked 2 years ago by Cpted.

• A:Answer Hey there, No problem, let me help you with that. Here are a few things you can try to connect your Sonos speakers after you changed your Wi-Fi name: 1. Make sure that your Sonos speakers are powered on and connected to your Wi-Fi network. You can check this by opening the Sonos app and tapping on Settings > System > Network. 2. Try restarting your Sonos speakers and router. This can often fix minor connection issues. 3. If you're still having problems, try resetting your Sonos speakers. To do this, press and hold the Play/Pause button and the Volume Down button on each speaker for 11 seconds. The speaker will flash white and then turn off. 4. Once your Sonos speakers are reset, try connecting them to your Wi-Fi network again. You can do this by opening the Sonos app and tapping on Add System. If you're still having problems connecting your Sonos speakers, you can contact Sonos support for assistance. Here are some ADDITIONAL TIPS: Make sure that your Sonos speakers are within range of your router. Try moving your router to a different location. Avoid placing your router near metal objects or appliances, as this can interfere with the Wi-Fi signal. Try disabling any VPN or ad-blocking software that you're using. I hope this helps! Let me know if you have any other questions. Cheers!

  Answered 2 years ago by FernandoRVerified Purchase

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Q: QuestionIf I buy a laptop will they transfer my stuff from my old laptop to it?

Asked 2 years ago by Kathy.

• A:Answer Yes, if you ask them.

  Answered 2 years ago by AnonymousVerified Purchase

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Q: QuestionIf I have TotalTech Membership can I go to Apple Store to have my iphone fixed that was purchased from Best Buy

Asked 2 years ago by DonVohnski.

• A:Answer You can go to Apple any time with an iPhone to get it fixed, no matter where you bought it. If you purchased AppleCare+, or received it included in your My Best Buy Total Membership, Apple knows you have AppleCare+ on your device and can repair it. If you have any questions, feel free to give us a call at 1 (888) BEST-BUY or 1 (888) 237-8289.

  Answered 2 years ago by Memberships Expert Team

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Q: Questioncan you help me setup my email account on my computer and phone

Asked 2 years ago by Joei.

This question was asked about the related product: Best Buy Totaltech™ - Yearly Membership

• A:Answer Absolutely! Our Geek Squad provides this service, and more! You can visit us at your local Best Buy location, or set up an in home visit. If you would like to set up an appointment, feel free to give us a call at (888) BEST-BUY or (888) 237-8289. Also, you can read through all of the benefits of the Totaltech membership at www.bestbuy.com/totaltech.

  Answered 2 years ago by Memberships Expert Team

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Q: QuestionDoes this plan cover cracked iphone screen repairs?

Asked 2 years ago by karen.

This question was asked about the related product: Best Buy Totaltech™ - Yearly Membership

• A:Answer This plan covers lies and excuses only.

  Answered 2 years ago by NimrodVerified Purchase

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Q: QuestionHOW MANY LAPTOPS COVERED WITH BASIC MEMBERSHIP

Asked 2 years ago by Anonymous.

This question was asked about the related product: Best Buy Totaltech™ - Yearly Membership

• A:Answer Anything you purchase from best buy will be covered under the protection plan as long as you are a current totaltech member

  Answered 2 years ago by MrfoxVerified Purchase

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Q: QuestionDoes total tech include mounting of a TV purchased from Best Buy if it is an open box tv?

Asked 2 years ago by Kbooks.

• A:Answer Yes

  Answered 2 years ago by JudyM

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Q: QuestionIf I purchase a iPhone, in the middle of my Total Tech plan what happens after 2 yrs when Total Tech ends? Can Apple Care coverage be extended to 3 years & beyond? How? and How much? Also, if I purchase the iPhone from apple is apple care automatic via bb

Asked 3 years ago by Summer.

This question was asked about the related product: Best Buy Totaltech™ - Yearly Subscription

• A:Answer Hi, If you purchase an iPhone in the middle of your Total Tech plan, you will still receive up to 24 months of Best Buy Protection or AppleCare+ coverage, even after your Total Tech membership ends. However, to continue receiving coverage beyond 24 months, you will need to purchase AppleCare+ directly from Apple. AppleCare+ can be extended to 3 years and beyond. To do this, you can purchase AppleCare+ with Theft and Loss. This plan includes everything in AppleCare+ and up to two incidents of theft or loss coverage every 12 months, each subject to a service fee or deductible. AppleCare+ with Theft and Loss automatically renews each year, unless you cancel it. The cost of AppleCare+ with Theft and Loss varies depending on the product. For example, for an iPhone 14 Pro Max, AppleCare+ with Theft and Loss costs $269. The BB Applecare+ will protect a device you buy from Apple as long as you have an active Total tech membership when you buy it. I hope this info helps!

  Answered 2 years ago by FernandoR

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Q: QuestionDoes total tech include the repair of printers

Asked 3 years ago by Rick.

This question was asked about the related product: Best Buy Totaltech™ - Yearly Membership

• A:Answer Thank you for the question Rick. With your Totaltech plan we can troubleshoot printer issues and provide software related services at no charge. For example a setting causing the printer to get disconnected from your network would be at no cost to repair. Printers purchased under your Totaltech plan at Best Buy would also receive hardware coverage as Best Buy Protection plans are added automatically at the time of purchase. For that it would be no charge if the item has a hardware issue such as no longer powering on. If the printer was purchased before the Totaltech plan or purchased outside of Best Buy it would not get the Best Buy Protection hardware plan but would still have software coverage and free troubleshooting. If you need further assistance please reach out to us at 1-888-237-8289 at any time. We are happy to get that up and running for you!

  Answered 3 years ago by Memberships Expert Team

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Q: QuestionDoes Geek Squad deal with software problems, or only hardware? I have a Mac computer.

Asked 3 years ago by Judi.

This question was asked about the related product: Best Buy Totaltech™ - Yearly Membership

• A:Answer Great question Judi! With the Best Buy Totaltech membership you get 24/7/365 access to Geek Squad agents. For items like software issues we can repair most of those remotely saving you a trip to the store. We service both Apple and Windows computer in store, online, and in home so we can help you keep all your computing devices in their best shape. If you would like to start a service or have further questions you can reach us online at www.bestbuy.com/totaltech and by phone 1-888-237-8289. We look forward assisting you!

  Answered 3 years ago by Memberships Expert Team

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Q: QuestionIf I buy a new TV, and Totaltech, and schedule a delivery and install, but then need to reschedule my delivery and install for a later date, will the Totaltech free install still be honored? Thanks!

Asked 3 years ago by Reb.

This question was asked about the related product: Best Buy Totaltech™ - Yearly Membership

• A:Answer Hello and thank you for your question! Yes, the free install and delivery will be honored if you need to reschedule if you have already purchased the tv and Best Buy Totaltech at the same time. If you cancel the membership and still need reschedule your service you will be charged normal price of what the service costs. I hope this helps!

  Answered 3 years ago by Memberships Expert Team

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