Questions & Answers

Q: QuestionI am a total service member, do I get installation of a tv free of charge or any reduced rate

Asked 1 year ago by Steve.

• A:Answer Not anymore, I just purchased a 65 inch TV and it was delivered for free (the box was just placed in the living room). It wasn't even plugged in to make sure it worked ! I had purchased the plan in June 2023 and for the first year the free installation and removal were GREAT benefit. I had renewed the plan on June 2024. Bought the new TV in July only to find out of the major changes to the plan.

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  Answered 1 year ago by azwillie

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Q: QuestionDoes the unlimited Tech Support include coming to our home to help with Technical Support issues, if needed?

Asked 1 year ago by Richard.

• A:Answer Yes.

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  Answered 1 year ago by Caliguy809

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Q: QuestionCan I cancel automatic membership renewal?.

Asked 1 year ago by Bob.

This question was asked about the related product: Best Buy® - My Best Buy Total™ Yearly Membership

• A:Answer Calling or chat to Geek Squad to cancel the automatic renewal. They are excellent Customer Care.

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  Answered 1 year ago by Mavisa2019

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Q: QuestionHow do I submit a new credit card for my total tech membership?

Asked 1 year ago by AnthonyC.

• A:Answer In your account (method payment) update your credit card information.

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  Answered 1 year ago by Mavisa2019

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Q: QuestionDoes Total Tech cover ninja dual brew coffee pot repair or replacement

Asked 1 year ago by Kp.

• A:Answer Call Geek Squad.

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  Answered 1 year ago by Caliguy809

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Q: QuestionDoes my Total Tech still cover free installation for a new 50" TV at Best Buy? Is Apple Care that came with new computers with my Total Tech limited to 2 years after purchase or does it stay in effect as long as Total Tech plan current?

Asked 1 year ago by Jude70.

• A:Answer I just renewed my plan in June 2024 and there is NO LONGER free tv installation. The plan pays for Apple Care for only 2 years

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  Answered 1 year ago by azwillie

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Q: QuestionNot sure if this has been asked, but in the past, when I purchased TV's and retractable arms to hang the TV's, the membership included a Geek Squad membver who would come out and install them. Does the membership include this service still?

Asked 1 year ago by Thomas.

This question was asked about the related product: Best Buy® - My Best Buy Total™ Yearly Membership

• A:Answer I renewed my plan in June 2024 and it NO LONGER provides free installation of removal of the old unit

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  Answered 1 year ago by azwillie

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Q: QuestionDoes total tech cover Speck accessories?

Asked 1 year ago by SpeckAcc.

• A:Answer Call Geek Squad

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  Answered 1 year ago by Caliguy809

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Q: QuestionDoes the My Best Buy Total membership benefits include free delivery and setup on new kitchen appliances, as well as haul-away of the old appliances?

Asked 1 year ago by Flyfleet18.

• A:Answer Depends. Call Geek Squad or ask in store when buying.

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  Answered 1 year ago by Caliguy809

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Q: QuestionHello. I'm planning to purchase a new car audio receiver from Best Buy. Does Best Buy Total also cover installation of backup and front cameras? Please let me know. Thank you in advance.

Asked 1 year ago by Alex.

• A:Answer For a small fee.

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  Answered 1 year ago by Caliguy809

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Q: QuestionCan I have total tech service on equipment not purchased @ Best Buy. For example, can you help me set up my printer to the internet?

Asked 1 year ago by Fran.

• A:Answer That is a great question, Fran. We can definitely help get your printer set up with your internet service. If you have the time, please reach out to our social media support team so that we may get you all squared away. -Facebook (http://facebook.com/BestBuy) -Twitter/X (http://twitter.com/BestBuySupport) -Instagram (http://instagram.com/BestBuy)

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  Answered 1 year ago by Memberships Expert Team

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Q: QuestionI purchased total tech for years (expires 6.21.24); webroot automatically installed. If I renew the subscription it doesn't appear that the webroot is auto renewed. Received an email with cost of $199.00 how do I install or renew webroot?

Asked 1 year ago by Doreen.

• A:Answer Call Geek Squad

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  Answered 1 year ago by Caliguy809

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Q: QuestionIf I cancel my total tech membership, can I still buy the individual coverage for the items that were covered in my total tech plan? $560 a year is a lot to pay for membership and individual coverage after the 2 year plan drops off.

Asked 1 year ago by ESW.

This question was asked about the related product: Best Buy Totaltech™ - Yearly Membership

• A:Answer Call total tech.

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  Answered 1 year ago by Caliguy809

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Q: Questiondoes my total Tech membership still cover in home service on hooking up m Bose Ear Buds free of charge??

Asked 1 year ago by Daisy.

• A:Answer Not free at home. Might be free in store.

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  Answered 1 year ago by Caliguy809

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Q: QuestionDoes totaltech include taking old tvs if I buy a new one?

Asked 1 year ago by FRED.

• A:Answer Yes

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  Answered 1 year ago by SheliaKing

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Q: QuestionIf I have this plan, what are installation & haul away costs for a washer & dryer

Asked 1 year ago by cathy.

• A:Answer If you have an electric dryer, washer and dryer installation and delivery is $29.99 each. If you have a gas dryer, the price varies by area and it's recommended you reach out to us on on Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy) for more information regarding pricing. Haul away costs are $59.99 for each appliance being hauled away.

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  Answered 1 year ago by Memberships Expert Team

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Q: QuestionWhy does being a total tech member not include free installation of a whole home wired security system?

Asked 1 year ago by Anonymous.

• A:Answer I really not sure, But did not have a isse with that.

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  Answered 1 year ago by SheliaKing

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Q: QuestionHow to cancel a membership. Didn't realized it renews automatically. Amount just showed up on my credit card.

Asked 1 year ago by blondie.

• A:Answer If you are having issues cancelling your membership through the Best Buy app or www.bestbuy.com, please feel free to reach out to us on Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy).

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  Answered 1 year ago by Memberships Expert Team

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Q: Questionis THE INSTALLATION OF A FLAT Screen TV on the wall covered under total tech?

Asked 1 year ago by Anonymous.

• A:Answer no installation is extra but shipping/delivery is free

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  Answered 1 year ago by ZachFreezeVerified Purchase

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