Questions & Answers

Q: QuestionHow many devices does this subscription cover?

• A:Answer This subscription covers one device.

Q: QuestionIs email security a feature of this antivirus software?

• A:Answer Yes, this software includes email security as one of its features.

Q: QuestionWhat operating systems are compatible with this software?

• A:Answer This software is compatible with Windows operating systems.

Q: QuestionWhat is the duration of the subscription for this antivirus software?

• A:Answer This antivirus software offers a one-year subscription.

Q: QuestionWhere is the activation code

Asked 4 years ago by SMA.

• A:Answer Question: Where is the activation code? Here are the steps I had to go through to get my BitDefender Antivirus running on my PC. So first I made the purchase. After that I got the email from Best Buy with subject line 'We've received your order #my order number. Inside the email was a summary of my purchase, my order number and a yellow button for me to click and view my order status if I wanted etc. etc. After this email. I had to wait for a second email. For me I had to wait 19 minutes. I got a email with the subject line that reads 'Your digital download is ready' So in this email Best Buy was telling me that my digital content is ready to download and that my digital content has been added to my Digital library. They also give the instructions and link to get into my Digital Library. So to answer the Q: Where is the activation code? Your details and what you need to do next should be in your Best Buy account. You should be able to view your purchases in your account home, or you should go to your Digital Library. 1. Sign into Best Buy account with email and password. 2. I click on "Purchases" 3. I click on 'Digital library' that is with the top links. 4. This is where I see my purchase. Extra Note * I also had to login into BitDefender with my account. Activate the code. Then enter my Activation code for my service.

  Answered 4 years ago by JakeVerified Purchase

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Q: QuestionCan this be stacked. Example, can I buy 4 of these and apply them so that I get 4 years of coverage?

Asked 4 years ago by Tango4Bravo.

• A:Answer YES, I can answer my own question. I bought 3 total and can apply them to increase the coverage. Buying 3 from BB was a little under 40$. If you go right now(9JAN2021) to BitDefenders website, they are selling 3 years for around 65$.

  Answered 4 years ago by Tango4Bravo

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Q: QuestionI bought this last year with a new computer. Now it's time to renew. Will it renew at the price I paid ($19.99) or should I buy a new one for the same price? I don't want to upgrade, just want what I have now. Also want ease of installation.

Asked 1 year ago by HelpMeOut.

• A:Answer For new customers Bitdefender often gives them a discount for the first year before it goes up to the regular price

  Answered 9 months ago by Anonymous

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Q: QuestionDoes this software work on Windows 7?

Asked 1 year ago by photoman28.

• A:Answer Recently Bitdefender ended support for Windows 7 users in January 2025 in terms of new features however they will continue to provide security updates and antimalware support for that version along with Windows 8.1 until January 2026 Just remember that antivirus software does not protect against unpatched exploits in the OS as that can only be fixed via security updates which Windows 7 no longer receives anymore since January 2020 (Got mixed up in my last 2 answers and fixed it with the correct answer my apologies again)

  Answered 9 months ago by Chelsea

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Q: QuestionIs there a timeframe after purchase by which the activation code has to be used (e.g., 30 days)? Or does it stay valid until applied?

Asked 1 year ago by PurchaseNowUseLater.

• A:Answer Stays valid until applied

  Answered 7 months ago by Mushu86Verified Purchase

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Q: QuestionIs their actual disc for this program

Asked 2 years ago by Anonymous.

• A:Answer NO it's a download

  Answered 2 years ago by REDMAN

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Q: QuestionDoes this affect older games from running, such as the Sims 2?

Asked 4 years ago by Wolfgirl.

• A:Answer if it does you can make an inception and it will allow it to pass!

  Answered 4 years ago by pizza

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Q: QuestionCan this be download on Apple Mac?

Asked 4 years ago by Helpme.

• A:Answer Antivirus Plus is only for Windows PCs however for multiplatform protection I would recommend Total Security as it covers 5 devices from different platforms

  Answered 9 months ago by chelsea

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Q: QuestionHi, is this antivirus compatible with a Chromebook?

Asked 5 years ago by Kris.

• A:Answer No unfortunately Bitdefender Antivirus Plus is for Windows only

  Answered 9 months ago by chelsea

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Q: Questionhi..can it use for laptop window 10 S mode ? thanks !

Asked 5 years ago by Lim168.

• A:Answer Yes

  Answered 4 years ago by SweetcakesVerified Purchase

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Q: QuestionIs the I year, 1 user Bitdefender Plus antivirus the 2022 version or the 2023 version.

Asked 3 years ago by Anonymous.

• A:Answer 2022, but it does automatic updating to the latest version.

  Answered 3 years ago by SurfaceUserVerified Purchase

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Q: Questionis this the 2020 or the 2021 edition? thanks.

Asked 4 years ago by Anonymous.

• A:Answer Yes

  Answered 4 years ago by SweetcakesVerified Purchase

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Q: QuestionHi there; What's the version of this product? Is it the 24.0.20.116 or later? Thank you

Asked 4 years ago by EvansMS.

• A:Answer Wow I just totally re-realized I had this in my Gmail un-answered. Kind of late on this one but anyways I'm looking at my Bitdefender About right now to check the Build and last update. Product Information Bitdefender Antivirus Plus Build: 25.0.10.52 Last product update: 1/8/2021 3:44 AM

  Answered 4 years ago by JakeVerified Purchase

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Q: QuestionDoes the part# AV01ZZCSN1201LEN include the option of locking down the USB ports

Asked 5 years ago by James.

• A:Answer I think so again I haven't had a chance to hook up the monitor

  Answered 4 years ago by Goodbuy

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