Questions & Answers

Q: QuestionWhen does the subscription start? When it is purchased or when it is activated?

Asked 2 years ago by Henry.

• A:Answer When it is activated, the subscription begins

  Answered 1 year ago by RalphWVerified Purchase

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Q: QuestionMy new laptop doesn't have a disc to download this. So what do I do? I don't want to buy something I can't use.

Asked 2 years ago by Michael.

• A:Answer You login to the Bitdefender site and put in what you bought ans the code number inside the product Box, then they will download the program to your laptop. No Disc needed.

  Answered 1 year ago by RalphWVerified Purchase

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Q: QuestionIs this compatible with Windows 7 Home Premium ?

Asked 2 years ago by JohnM.

• A:Answer I use Windows 7 Pro so it should work on yours.

  Answered 1 year ago by RalphWVerified Purchase

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Q: QuestionIf my iPhone and laptop have been compromised will this seek out and remove ? Mostly asking for the iPhone

Asked 2 years ago by Eddie.

Q: QuestionWhat version of Bitdefender is currently available in the store? 2023?

Asked 2 years ago by Anonymous.

• A:Answer 2024, updates every year and throughout license period.

  Answered 1 year ago by user430278

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Q: QuestionIs it working with Windows 7?

Asked 3 years ago by Kasey.

• A:Answer I have Bitdefender Total Security working on multiple platforms. I have it installed on a Windows 7 desktop, Windows 10 desktop, Windows 11 laptop, and a MacBook Pro. Works just fine, but you only get 100 mb of VPN, and are notified to upgrade the VPN to "Premium".

  Answered 3 years ago by BarryM

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Q: QuestionI currently have a valid subscription that will expire in a few weeks. If I purchase two, can I add two years to my current subscription?

Asked 3 years ago by Bob.

• A:Answer I have added to my subscription with no problem. It gives you an option to add on to current or start a new on. Very easy to use.

  Answered 2 years ago by DAANVerified Purchase

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Q: QuestionIs this compatible with Microsoft office Pro. I do not have a way to insert a disk in computer.

Asked 3 years ago by mavforlife.

• A:Answer You should be able to download the product directly from the website

  Answered 3 years ago by MichaelDVerified Purchase

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Q: QuestionI'd like to add an iphone 8 to my protected devices on Bitdefender. Will it slow down my iphone? If so, is there another app that would work better for an iphone?

Asked 3 years ago by Jimbo21.

• A:Answer Didn't my phone, but I have an android.

  Answered 2 years ago by DeeDeeVerified Purchase

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Q: Questionit says this has a VPN if so is it a add on or it is included in the package and a separate price

Asked 3 years ago by jcb.

• A:Answer It is included.

  Answered 3 years ago by mikeonthebikeVerified Purchase

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Q: QuestionCan I buy multiple copies and redeem them all for multiple years on the same account?

Asked 3 years ago by NonPaidReviewer.

• A:Answer I have done this with no problem. Easy to use.

  Answered 2 years ago by DAANVerified Purchase

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Q: QuestionIs this compatible with the new 64bit M1 chip MacBook pros running Monterey v12 and up?

Asked 3 years ago by 2Disappointed.

• A:Answer All I know is the bare information says it covers MAC in the listing of five devices covered with subscription. Wish I could be of more help. You might try contacting BitDefender.

  Answered 3 years ago by DollVerified Purchase

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Q: QuestionDoes the VPN included in this pack allow me to choose country? If so can I do it on all 5 devices included?

Asked 3 years ago by MG.

• A:Answer Yes

  Answered 3 years ago by WillVerified Purchase

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Q: QuestionHow long does this price last? Is this good all through November?

Asked 4 years ago by Cynth.

• A:Answer Yes

  Answered 3 years ago by TripleBVerified Purchase

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Q: QuestionThis is a 2020 version or 2021version?Have something new this version or not?

Asked 4 years ago by Warrior.

• A:Answer It does not matter because when you activate your product, they are going to download you the latest revision and will continue thru out the year to keep your Bitdefender p to date.

  Answered 1 year ago by RalphWVerified Purchase

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Q: QuestionThe digital download appears to be the 2020 version. If I buy this with the 2 year purchase option will I always have the latest version automatically for the next 2 years or not? Thanks

Asked 4 years ago by Skip.

• A:Answer BitDefender releases periodic AV signatures and version updates. You should be covered in these two categories for the two-year span.

  Answered 4 years ago by Armadillo1982Verified Purchase

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Q: Questiondoes it have add blocking?

Asked 5 years ago by Kow.

• A:Answer Hi Kow, Currently, Bitdefender does not have an "ad-block" feature. I've forwarded your question to our engineers as a suggestion for future editions. Best, The Bitdefender Team

  Answered 5 years ago by Bitdefender Expert

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Q: QuestionDoes Bitdefender Total Security include an ad blocker or do you need to purchase something like that separately?

Asked 5 years ago by Pete.

• A:Answer Hi Pete, Total Security does not include an add blocker, though it will protect you against adware on MAC. All of our products are designed to protect against malicious behaviors. Please let us know if you have any other questions. Best, The Bitdefender Team

  Answered 5 years ago by Bitdefender Expert

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Q: QuestionIs there any dealer where I can purchase the bitdefender total security 2020 with a release date of May 8, 2020. and will this work on Windows 7

Asked 5 years ago by SandyL.

• A:Answer Hi Sandy, Yes, the product is compatible with Windows 7, service pack 1. Because Microsoft no longer supports Windows 7, we do recommend upgrading your system as soon as possible. Also, all of our products automatically update to the latest version so there is no need to worry about release dates. Please let us know if you have any other questions. Best, The Bitdefender Team

  Answered 5 years ago by Bitdefender Expert

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