A:Answer Hello Ernest - Thank you for posting your question. The BlueParrott B450-XT headset supports the Bluetooth profile for Phone Book Access (PBAP). This means that if a caller is found in your contacts, it will read the name. If not, the number will be read out. However, in lieu of using the PBAP feature, newer mobile phones can also tell you the name of the caller. This is a feature found in the phone so check with your phone manufacturer or provider if your phone has this feature. Contact our Support Team if you have any other questions or concerns. You can find our contact information at https://bit.ly/3ieGXAK and our team is always happy to help. Thanks again.
