“Hello, I bought a Bosch 300 series a few years ago and after only three years, the machine doesn’t work. I used to think that Bosch made quality products but based on my experience, Bosch is mediocre at best. Has the quality for recent models improved?”
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Totally agree. Our Bosch 300 stopped working at about 13 mon. The customer service is appalling. Worse I have ever experienced. The phone CSR people are terrible and caused water damage that they refused to pay for. Their phone system doesn't work and causes endless delays. Dozens of hours wasted. The phone system literally hangs up on customers while on hold. The CSR are terrible on follow through and untrained. They don't know how to solve problems. They can't track parts so you are left in limbo for months. It took 3 visits and 4 mons to get our appliance fixed. I would never buy Bosch again. They make false promises re follow up and visits and don't live up to them. Took 4 months and 3 visits to get our appliance fixed. Absolutely terrible. You would have to consciously work to design a worse CSR system. Their follow through on my detailed demand for payment of the emergency plumber bill for the flood they caused was nonexistent. No response other than a CSR reading me a denial. No explanation. She had no information. Terrible. Everyone working at Bosch should be embarrassed and ashamed to be associated with this company.
Sorry, there was a problem. Please try again later.Hi Evan, thank you for your question regarding Model:SHEM63W56N. Yes, Bosch does make quality products and receives high ratings from many consumer publications. Please call our Bosch Customer Support at 800-944-2904 for assistance or email us at [email protected].
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