“if a remote for a bose321 will not operate is there any programing needed or do I need to order a new remote?”
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Hello, Smooth. We're sorry to hear you're experiencing difficulty with your 321's remote. We would recommend replacing the remote's two AA batteries, and also performing a power reset of your system. 1. Turn the system off. 2. Unplug the Acoustimass module power cord from the power outlet. Wait 30 seconds. 3. Reconnect the power cord. 4. Wait for the words "Bose 321" to appear and disappear from the display. 5. Retest the system. If the issue persists, please don't hesitate to reach out to our support team at 1-800-367-4008 for further assistance. They are available M-F 9 AM to 9 PM Eastern. Thank you, and have a great day! Jesse - Bose Support
Sorry, there was a problem. Please try again later.First check if your remote battery works. If not, and you don't want to spend money on a new remote. Download the software for your Bose 321 system to your smart phone. And use that instead
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