“I connected the Soundwear to my Samsung TV and the volume controls will not adjust the volume up or down. Is there a fix to this problem as the Soundwear is useless if this cannot be resolved.”

Asked by Thomas 7 years ago

1-3 of 3 Answers

Unfortunately not that I have been able to find. I have a samsung tv as well and worked with support to find a solution but to no avail. I ended up pairing to my Apple TV which did allow me to control the volume up and down. I’m sure if you have a Bluetooth capable streaming device you could pair directly to that.
Answered by Cameron 6 years ago
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I have a Amazon Fire TV and they connected easily. You may have to adjust speaker settings in the TV’s menu.
Answered by SharpieLuv 7 years ago
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Hello, Thomas. The Soundwear Companion requires support for the AVCRP profile to control volume from the speaker. If your TV does not support the profile then the volume will be fixed and unable to be adjusted. If you have any additional questions, please feel free to reach out to our Support in your region https://bose.life/2JpX9Pz. Have a wonderful day. Ashley - Bose Support
Answered by Bose Support 7 years ago
Sorry, there was a problem. Please try again later.