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Questions & Answers
- Model:
- BT2-712-2
- |
- SKU:
- 6418520
Highly rated by customers for: Charging Speed, Ease of use, Sanitizer
Page Showing 1-15 of 15 questions
Q: QuestionIs it safe to sterilize credit cards in this?
Asked by TCheng.
- A:Answer Hi there, this is Kaleb with Bracketron. Thanks for your question! Because the PwrUp Clean is both a UV Sterilizer AND a wireless charger, it is not recommended for use with credit cards. While credit card technology has improved a lot over the years, it is still possible that the magnet within the wireless charging coil in this device may affect a credit card. Thanks! Bracketron Support
Answered by BracketronSupport

Q: QuestionWill this charger work with an Lg Velvet 5g?
Asked by Jerry.
- A:Answer I think if a phone uses wireless charger it will work. I use many brands wireless chargers.
Answered by goody
Q: QuestionDoes this fit all Iphones. I currently have an old iphone 7 or 8 but will be upgrading to the latest model. Just in case it doesn't happen soon I would like to know it it fits all models.
Asked by Shell.
- A:Answer Hi there, this is Kaleb with Bracketron. Thanks for the question! The PwrUp Clean is designed to fit all sizes of smartphones, including the largest iPhone on the market (iPhone 12 Pro Max). You certainly won't have any issue with your iPhone 7 / 8 either. Thanks! Bracketron Support
Answered by BracketronSupport

Q: QuestionWill this charger work on a Samsing Galaxy S20 FE 5G?
Asked by Floyd.
- A:Answer Hi there Floyd, thanks for your question! The PwrUp Clean is compatible with all devices that are wireless charging compatible. Based on my research, it appears the Samsung Galaxy S20 FE 5G is indeed compatible and will work with the PwrUp Clean! Please reach out to us at [email protected] if you have any further questions. Thanks! Bracketron Suport
Answered by BracketronSupport

Q: QuestionDoes the protective case need to be removed for charging the iPhone XR?
Asked by Rsmyth.
- A:Answer Hi there, thanks for your question! The PwrUp Clean is designed to charge your device through its protective case, so there is no need to remove it. For further questions please contact us at [email protected], thanks! Bracketron Support
Answered by BracketronSupport

Q: QuestionDoes this charger work with the Samsung S21+ that runs on a 5G network?
Asked by Compatibility.
- A:Answer Hi there, thanks for your question! Yes, the PwrUp Clean is compatible for wireless charging with the Samsung S21+. Please let us know if you have any other questions! - Bracketron Support
Answered by BracketronSupport

Q: QuestionWill it charge a Samsung A20?
Asked by Gina69.
- A:Answer Hi there, thanks for your question. The Samsung A20 is not compatible with Qi wireless charging unfortunately, so this will not charge your device without some sort of adapter. The UV Sanitizing function will still work 100% the same, however. For any further questions please reach out to us at [email protected] and we'd be happy to help. Thanks! Bracketron Support
Answered by BracketronSupport

Q: QuestionDoes this ONLY sanitize & charge at the same time? Or can the charging & sanitizing be done separately ?
Asked by Mj.
- A:Answer It does both. The “sanitation” process only takes a few moments. The phone will charge as long it’s left inside. You can leave it inside without initiating the sanitation process to just charge a phone.
Answered by Carnequeso75
Q: QuestionDoes the UV light turn off automatically(after 15 minutes let's say) after your device has been fully sanitized? Assuming the phone charges in the UV bay, can the UV sanitizing light/function be turned OFF to use it as just a standalone wireless charger?
Asked by Ceruleanveritas.
- A:Answer Hi there, this is Kaleb with Bracketron. Thank you for your question! After 5 - 10 minutes, your device will complete sterilization and the process will automatically stop. You do not need to open the lid or remove your device if you do not want to. Also, yes, the PwrUp Clean can be used solely as a wireless charger without the UV sterilization function being on. I hope this helps! Please reach out to [email protected] if you have any further questions. Thanks, Bracketron Support
Answered by BracketronSupport

Q: Question3 quick questions regarding the cleaner/charger: 1. Why will the cleaner/charger not fully charge my phone? 2. Why is my phone hot after charging? 3. How do I turn off the charger so the lights aren't always blinking?
Asked by TecmoChamp.
- A:Answer Hi there, thanks for your questions. 1. The PwrUp Clean is intended to fully charge your phone, as long as you leave the phone within the device long enough. If you are running into issues with this please contact us further at [email protected] 2. Your device is likely warm after charging because the PwrUp Clean features a 9W high-speed charging coil for Samsung Galaxy, and 7.5W charging to charge iPhones 10% faster. Faster charge = higher temp! 3. I am not certain on this one, if there is not an on / off switch on the PwrUp Clean then you may have to unplug the device in order to turn off all lights. Thank you! Bracketron Support
Answered by BracketronSupport

Q: QuestionIs this device compatible with all Apple products like my iPod Touch (7th Generation) and my Android Motorola Moto g7 Power smart phone?
Asked by Jenny.
- A:Answer Hi there Jenny, thanks for the question! Unfortunately your iPod Touch 7th Gen and Moto G7 Power both do not support wireless charging, therefore you will not be able to charge your devices with this product. The UltraViolet sterilizing capabilities of the PwrUp Clean will fully work on these devices, however! For any further questions please reach out to us at [email protected] and we'd be happy to help. Thanks! Bracketron Support
Answered by BracketronSupport

Q: QuestionWhat about a galaxy Note 8 ? What goes with it ?
Asked by Susancmiller.
- A:Answer Hi there Susan, this is Kaleb with Bracketron, thanks for your question! Your Galaxy Note 8 does support wireless charging, therefore it will work perfectly with the PwrUp Clean. For any further questions please reach out at [email protected], thanks!
Answered by BracketronSupport

Q: QuestionDo you have to remove your phone cover (ex an Otter box) to use it?
Asked by Eilee.
- A:Answer Hi, I have an Apple battery case for both of my iPhones (11 Pro Max and XR) without having to remove the extended battery cases, I hope this provides a perspective. I suggest you take a trip to the store and have the Sales associate open the box and insert your cell phone in with the Otter Box case. That is what I did to confirm that it would fit. Good luck.
Answered by Response
Q: QuestionHow do you know it’s actually sanitizing?
Asked by D.
- A:Answer I returned mine I don’t think it actually was sanitizing.
Answered by Carnequeso75
Page 1, Showing 1-15 of 15 questions
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