Questions & Answers

Q: QuestionWhat operating systems are compatible with this scanner?

• A:Answer This scanner supports Windows, Mac®, and Linux® environments.

Q: QuestionWhat is the maximum document width this scanner can handle?

• A:Answer The maximum document width for this scanner is 8.5 inches.

Q: QuestionWhat type of connectivity does this scanner offer?

• A:Answer This scanner offers wireless connectivity, allowing you to scan documents directly to your PC or mobile device.

Q: QuestionHow fast can this scanner scan documents?

• A:Answer The Brother DS-940DW document scanner can scan duplex (two-sided) color and black and white documents at speeds up to 16 ppm.

Q: QuestionCan I use this scanner without installing any drivers?

• A:Answer Yes, mass storage support allows you to utilize a Micro SD card with your scanner to scan documents and retrieve them on your PC without any driver installed.

Q: QuestionDoes this scanner have duplex scanning capabilities?

• A:Answer Yes, this scanner has single-pass duplex scanning, allowing you to scan both sides of a document at once.

Q: QuestionIs this a good scanner for photos?

Asked 5 years ago by M.

• A:Answer Yes. That’s why I bought it. Picture quality is good.

  Answered 5 years ago by AliRan

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Q: QuestionHow many pages can this scan at once?

Asked 5 years ago by barefootbabi.

• A:Answer one at a time. but the software lets you add more pages to combine the documents together.

  Answered 5 years ago by cosmosVerified Purchase

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Q: QuestionDoes it work with a cellphone?

Asked 5 years ago by Anonymous.

• A:Answer The Brother DS-940DW will work with a smartphone using the free Brother iPrint&Scan app.

  Answered 5 years ago by Brother

  
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Q: QuestionDoes this scan both sides? Will it scan multiple documents ?

Asked 4 years ago by Dave.

• A:Answer Yes, the Brother DS940DW will scan both sides at the same time, remember the pages needs to be inserted one by one, it does not feed multiple pages automatically. Feel free to contact Brother customer support at https://www.brother-usa.com/support for any assistance.

  Answered 4 years ago by Brother

  
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Q: QuestionCan this scanner be used with a chromebook?

Asked 5 years ago by Bklyngal.

• A:Answer We don't currently offer Google Chrome OS-compatible printer or scanner drivers for the Brother DS-940DW. We don't offer support for scanning to your Chrome OS device or Chromebook.

  Answered 5 years ago by Brother

  
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Q: QuestionWill this scanner work with Windows 11?

Asked 3 years ago by Frustratedtechdork.

• A:Answer Yes, after downloading drivers

  Answered 2 years ago by ScannerVerified Purchase

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Q: QuestionI need a mobile scanner to take with me to do nursing assessments that can connect to the hotspot on my phone to send the finished assessment documents in to the company. Does this scanner have that capability?

Asked 3 years ago by artnurse.

• A:Answer Brother does recommend using a mobile hotspot connectivity, as this type of connection tends to not be stable and we cannot guarantee compatibility with certain mobile hotspots. We recommend instead using the Wireless Direct included with the Brother DS-940DW scanner. Wireless Direct allows you to connect the scanner to your mobile device directly without a Wi-Fi access point/router

  Answered 3 years ago by Brother

  
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Q: QuestionCan this scanner scan 11x17 (field) documents, and double-sided? Thanks!

Asked 1 year ago by Anonymous.

• A:Answer No, the Brother DS940DW is not able to scan on 11x17 size paper. Below is a link to the Brother DS940DW specifications. Answer Link: https://support.brother.com/g/b/spec.aspx?c=us&lang=en&prod=ds940dw_us_eu_as

  Answered 1 year ago by Brother

  
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Q: QuestionDoes it have to be connected to a pc to work or can it work separately without a pc?

Asked 1 year ago by Connectivity.

• A:Answer The Brother DS940DW can be used to scan documents into a micro SD card without a PC.

  Answered 1 year ago by Brother

  
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Q: Questioncan this scanner do PDFs? It doesn't mention that format in the descriptions.

Asked 1 year ago by PDF.

• A:Answer Yes, the Brother DS940DW is able to scan PDF files. I have included a link to the FAQ answer that should assist you. Please follow all the steps listed in the following link: Answer Link: https://www.brother-usa.com/support/DS940DW

  Answered 1 year ago by Brother

  
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Q: QuestionCan this printer read negative from photos?

Asked 1 year ago by Olehip.

• A:Answer The Brother DS940DW does not support reading negatives from photos.

  Answered 1 year ago by Brother

  
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Q: QuestionDoes it use a battery for its power source or can you plug it in to the outlet?

Asked 2 years ago by johnnyb.

• A:Answer The Brother DS940DW has a rechargeable battery and can recharge by connecting the USB cable to a computer.

  Answered 2 years ago by Brother

  
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Q: QuestionCan I scan and email a one-page document from my MacBook Pro using the DS-940DW scanner?

Asked 2 years ago by SSI2.

• A:Answer Yes, I do that. I can do it wired, or wireless. 1-Open Brother software on your Mac. 2-It connects. 3-Scan first page and the software asks if you want to add a page, click that. Then once all the pages are scanned in, save to desired location. I put it in "Temporary" file I made on my Mac. then I open that document in preview, or drag into mail.

  Answered 2 years ago by Jim42Verified Purchase

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