Questions & Answers

Q: QuestionWhat is the process for connecting the refrigerator to an existing water supply, if applicable?

• A:Answer To connect the refrigerator to an existing water supply, you will need a new, unopened refrigerator waterline kit. The water connection is made to the existing valve/copper line using the new waterline kit. If a valve replacement is needed, it is not included in the installation service and may result in a drop-off only appointment.

Q: QuestionWhat safety measures are taken during the installation, such as the installation of the anti-tip bracket?

• A:Answer The installation includes the installation of an anti-tip bracket as a safety requirement. If the customer refuses the installation of the anti-tip bracket, the unit cannot be installed. This safety measure is taken to prevent the unit from tipping over and causing injury or damage.

Q: QuestionAre there any special requirements or considerations for installing a refrigerator in a specific location, such as a kitchen island or a tight space?

• A:Answer Yes, there are special requirements for installing a refrigerator in specific locations. For instance, the unit must be installed into cabinetry designed to accommodate a built-in/column refrigerator. Additionally, the installation location must have an existing water valve/copper line or a new waterline kit (purchased separately) if connecting to a water supply.

Q: QuestionAre there any additional services that are not included in this installation, such as valve replacement or door reversal?

• A:Answer Yes, there are additional services that are not included in this installation. These include valve replacement, door reversal, panel, handle, or trim kit installation, and permit fees.

Q: QuestionAre there any potential drawbacks or limitations to consider when choosing this installation service?

• A:Answer The installation service does not include valve replacement, door reversal, panel, handle, or trim kit installation, and permit fees. Additionally, the service requires a new unopened refrigerator waterline kit for a working water dispenser/ice maker.

Q: QuestionWhat does this installation service include?

• A:Answer This installation service includes delivery and unpack of the new appliance, disconnection of the existing refrigerator, connection to existing water shut off valve and 110V outlet, leveling of the refrigerator, product testing and demonstration, and removal of all packaging materials.

Q: QuestionDoes the installation include leveling the refrigerator?

• A:Answer Yes, the installation service includes leveling the refrigerator as needed.

Q: QuestionIs this installation service for a new or existing refrigerator?

• A:Answer This installation service is for a new column refrigerator, and it will be connected to existing utilities and water connections.

Q: QuestionWill the old refrigerator be removed?

• A:Answer Yes, the installation service includes disconnection of your existing refrigerator.

Q: QuestionHow is the refrigerator connected to the water supply?

• A:Answer The refrigerator will be connected to your existing water shut off valve.

Q: QuestionWill the Geek Squad remove my old refrigerator?

• A:Answer Yes, the service includes disconnecting the existing refrigerator.

Q: QuestionWhat does this installation service include?

• A:Answer This installation service includes delivery and unpackaging of the new appliance, disconnecting the existing refrigerator, connecting to the existing water shut off valve and 110V outlet, leveling the refrigerator, testing and demonstrating the product, and removing all packaging materials.

Q: QuestionWill the installation team test the refrigerator to ensure it's working properly?

• A:Answer Yes, the service includes testing and demonstrating the product.

Q: QuestionDoes the installation service include connecting the refrigerator to a new water line?

• A:Answer No, this specific service utilizes your existing water shut off valve.

Q: QuestionIs the refrigerator leveled as part of the installation?

• A:Answer Yes, the Geek Squad will level the refrigerator as needed.

Q: Questionwhat is this charge (Column Install with Existing or No Water) for? I had it on a quote and don't understand what i am paying for.

Asked 2 years ago by Anonymous.

Q: Questionhow and who to call for correction of wrong installation? the fridge is not level, gap is showing between upper trim and cabinet, both the upper ends of vertical trims are curved in, very much visible. Someone is to come back to correct it. but?

Asked 4 years ago by 90274consumer.

Q: QuestionDoes free installation include attachment of door panels? If not, how much will it cost to install the panels?

Asked 4 years ago by Dayton.