Questions & Answers

Q: QuestionI was wondering if a newer design will be coming out soon?

Asked 3 years ago by Momof4.

This question was asked about the related product: Café - 27.6 Cu. Ft. 4-Door French Door Smart Refrigerator, Customizable - Matte White

• A:Answer Hi! Thanks for your interest. We've got some ideas in the works and hope to have some similar, counter depth, models out by the 3rd quarter of this year. Of course, this is subject to change. Keep an eye out on our website for any new releases or updates! All the best. -Michael@Cafe

  Answered 3 years ago by Cafe Appliances

  
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Q: QuestionI am wanting to recess my existing wall so that this refrigerator doesn’t stick out as much. I’m concerned about having enough space for proper airflow. Can you tell me where the vents are located and how much space I need between the wall and the vent?

Asked 4 years ago by V.

This question was asked about the related product: Café - 27.6 Cu. Ft. 4-Door French Door Smart Refrigerator, Customizable - Matte White

• A:Answer No notable vents in the rear. There's one vent on each rear side, one left, one right. GE says it needs 1/8 of an inch of clearance, on the sides, for proper ventilation.

  Answered 3 years ago by JKH79

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Q: QuestionCan you open the right fridge door while filling your water on the left fridge door? We do NOT want one that shuts off water dispersing every time you open the fridge.

Asked 4 years ago by JulieNC333.

• A:Answer Hi! Thanks for asking. Yes, you can open the right hand fresh food door while filling water from your dispenser. Hope this is helpful! All the best. -Michael@Cafe

  Answered 4 years ago by Cafe Appliances

  
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Q: QuestionI noticed this refrigerator was listed as unavailable nearby- just what does this mean? Can it not be ordered?

Asked 4 years ago by Ed.

This question was asked about the related product: Café - 27.6 Cu. Ft. 4-Door French Door Smart Refrigerator with Convertible Temperature Drawer - Matte Black

• A:Answer No one had it in stock

  Answered 4 years ago by MiikeVerified Purchase

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Q: QuestionHow much room around the refrigerator is needed? I have to make sure it will still fit into my space thank you.

Asked 4 years ago by Anonymous.

This question was asked about the related product: Café - 27.6 Cu. Ft. 4-Door French Door Smart Refrigerator, Customizable - Matte White

• A:Answer Hi - This is a great question to ask and we're happy to help you. The back of the refrigerator needs 2 inches of clearance, the top needs 1 inch, and each side needs 0.125 inch of clearance. We hope this information comes in handy and if you need anything else, connect with us! Be well, Kelsey@Café

  Answered 4 years ago by Cafe Appliances

  
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Q: QuestionCan I change temp. In the 3rd drawer/produce compartment?

Asked 4 years ago by Anonymous.

• A:Answer Yes, it's on the top of the drawer when you open it

  Answered 3 years ago by JKH79Verified Purchase

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Q: QuestionThe riel for freezer lower door is damage where i can order a new one

Asked 4 years ago by Carlitos.

• A:Answer Yes, the lower freezer door is very reasonably priced at GE's online website. The only downside is buying it through GE, they'll only sell it through service. So that means having to pay them to install it. Not sure what the installation charge would be, but knowing GE, it shouldn't be too bad.

  Answered 3 years ago by JKH79Verified Purchase

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Q: QuestionPurchased in July and due to a remodel we just plugged it up mid August. The freezer this past week twice has ice caked all throughout the trays. We have ensured the doors are closed. Has anyone else had this issue? What could be the cause?

Asked 4 years ago by Freezerproblem.

• A:Answer What is the temperature setting? I have not had an issue. It did take me a couple of days to understand the different temperature setting for the freeze and the refrigerator drawer.

  Answered 4 years ago by PKMorelanVerified Purchase

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Q: QuestionIs the water that makes the ice cubes filtered or is it only the water that you drink is filtered?

Asked 4 years ago by Robby2021.

• A:Answer Both the dispensed water and water for ice are filtered.

  Answered 3 years ago by Izzymom

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Q: QuestionThe front dispenser is not working

Asked 4 years ago by Nita.

• A:Answer Ensure that the water line is not kinked. If the refrigerator is pushed too far back, the water line will kink and cause problems both dispensing water and making ice.

  Answered 3 years ago by Izzymom

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Q: QuestionI recently purchased cafe 4 door in white,not been delivered yet. I am noticing that in the pictures advertised the back light panel seems to have a beautiful design but in people's review pictures I see a plain grid style backlight design? Which is it?

Asked 4 years ago by Connie.

This question was asked about the related product: Café - 27.6 Cu. Ft. 4-Door French Door Smart Refrigerator, Customizable - Matte White

• A:Answer Hi, Great question! We're glad you chose Cafe Appliances and we'd like to help. The design you're referring to is in the review photos as well. It's a bit difficult to see, but if you zoom in on these photos the same design is shown on the back light panel. Thanks for checking with us and let us know if you have any other questions. Take care! -Sylvia@Cafe

  Answered 4 years ago by Cafe Appliances

  
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Q: QuestionWhat is the weight of the cafe 27.6 frig.

Asked 4 years ago by Abby.

This question was asked about the related product: Café - 27.6 Cu. Ft. 4-Door French Door Smart Refrigerator, Customizable - Matte White

• A:Answer Hi there, we're so excited to hear that you're considering this fantastic 4-Door French-door refrigerator for your home and are happy to answer this for you! This model has an overall height of 69.875". You can see a full list of the dimensions and learn more about needed clearances within the Specification Guide here: https://files.bbystatic.com/Qld549dI8F977vG%2BknhJVg%3D%3D/a09bf9ac-e6d7-46f5-95bc-9072cd3ded1f.pdf. --- We are confident that you will be impressed with all that this refrigerator has to offer and would be happy to answer any additional questions you may have. Thanks for taking the time to connect with us. Keep in touch! -Eliza@Café

  Answered 4 years ago by Cafe Appliances

  
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Q: QuestionWhat hose do I need with this fridge?

Asked 4 years ago by Erin.

This question was asked about the related product: Café - 27.6 Cu. Ft. 4-Door French Door Smart Refrigerator, Customizable - Matte White

• A:Answer A braided stainless steel water supply line.

  Answered 4 years ago by TonyVerified Purchase

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Q: QuestionInterested in 27cu cafe 4 door black I want it black with bronce handels how can I order it like that online

Asked 4 years ago by David.

This question was asked about the related product: Café - 27.6 Cu. Ft. 4-Door French Door Smart Refrigerator with Convertible Temperature Drawer - Matte Black

• A:Answer The custom handles are ordered separately. You may need to speak to a customer service representative to change them.

  Answered 4 years ago by ChloeVerified Purchase

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Q: Questioncan I purchase this without an ice maker/water dispenser?

Asked 4 years ago by Michellee.

This question was asked about the related product: Café - 27.6 Cu. Ft. 4-Door French Door Smart Refrigerator, Customizable - Matte White

• A:Answer No. Only the smaller one with three drawers.

  Answered 4 years ago by TonyVerified Purchase

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Q: QuestionDoes this have crushed ice option?

Asked 4 years ago by Cafe.

This question was asked about the related product: Café - 27.6 Cu. Ft. 4-Door French Door Smart Refrigerator, Customizable - Matte White

• A:Answer Yes, it's great. Much better than the Samsung I got rid of.

  Answered 4 years ago by TonyVerified Purchase

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Q: QuestionCan the black matte fridge have different handles than the stainless steel.

Asked 4 years ago by Linda.

This question was asked about the related product: Café - 27.6 Cu. Ft. 4-Door French Door Smart Refrigerator with Convertible Temperature Drawer - Matte Black

• A:Answer Hi there, thank you for considering this fantastic 4-Door refrigerator for your home and reaching out to us about the custom hardware options. While the Stainless Steel handles are the standard hardware for this Matte Black model, the Café Customizable Hardware gives you the flexibility to choose your favorite finish so that your refrigerator is a reflection of your personal style! You have the option of ordering the following hardware kits that would all look beautiful with your refrigerator: CXQB4H4PNBZ (Brushed Bronze), CXQB4H4PNBT (Brushed Black), CXQB4H4PNCU (Brushed Copper). We recommend that you reach out to your dealer to learn more about ordering these optional hardware kits. We sincerely hope this helps! -Eliza@Café

  Answered 4 years ago by Cafe Appliances

  
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Q: QuestionOur door width is only 35'' . Can the installers dismantle the handles and bring the refrigerator in?

Asked 4 years ago by Gary.

• A:Answer Hello - Thank you for your question; we are happy to help. Yes, the handles can be removed to bring the refrigerator in. Thanks for checking. Olga@Cafe

  Answered 4 years ago by Cafe Appliances

  
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Q: Question1. What is the height from the floor to the bottom of the handle on the refrigerator section? 2. What is the width with the doors open to 90 degrees excluding the handles? 3. Can the drawers in the fridge open fully with the door at 90 degrees?

Asked 4 years ago by chris53.

• A:Answer Hi, Good question! We're greatly appreciative of your interest in this model and we'd be happy to help. The height from the floor to the bottom handle on the refrigerator section is 33-1/2". We also found that with the door open 90 degrees this model measures 44-7/8" in Width. The drawers should be able to fully open. You can find more information in the following link: https://files.bbystatic.com/Qld549dI8F977vG%2BknhJVg%3D%3D/a09bf9ac-e6d7-46f5-95bc-9072cd3ded1f.pdf Hope this helps! -Sylvia@Cafe

  Answered 4 years ago by Cafe Appliances

  
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