Questions & Answers

Q: QuestionCan I clean the grates and knobs in the dishwasher?

• A:Answer Yes, the grates and knobs on this cooktop are dishwasher-safe.

Q: QuestionIs it possible to get a griddle for this cooktop?

• A:Answer Yes, you can purchase an extra-large, integrated cooktop griddle as an optional accessory.

Q: QuestionDoes this cooktop come with a simmer burner?

• A:Answer Yes, this cooktop includes a simmer burner for low, even heat.

Q: QuestionWhat is the BTU rating of the most powerful burner?

• A:Answer The most powerful burner on this cooktop has a rating of 18,000 BTUs.

Q: QuestionWhat is the BTU rating of this gas cooktop?

• A:Answer This gas cooktop has a total maximum BTU rating of 57,000.

Q: QuestionHow do I know if a burner is on?

• A:Answer The white LED backlit knobs illuminate when a burner is activated, so you can easily tell if a burner is on.

Q: QuestionWhat are the interior dimensions so I know how big the cut out needs to be.

Asked 5 years ago by Rocky.

• A:Answer Hello Rocky, thank you for your question! The cutout for this cooktop needs to be 33-7/8" x 19-18" with 2-1/2" inches of countertop in the front. We recommend you check out the installation instuctions for more information, linked here: https://products.cafeappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=CGP70362NS1_18.12.7.pdf&_ga=2.162536316.1198401053.1589833030-943211090.1570800477 We hope this helps! Please let us know if you have any additional questions. – CV

  Answered 5 years ago by Cafe Appliances

  
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Q: QuestionWhat are the grates made of and do they need to be seasoned?

Asked 1 year ago by Shopper.

• A:Answer The grates on the CGP70362NS1 are made of cast iron.To properly maintain the cast iron grates you'll need to clean them with a stiff brush and hot water. Using soap is not recommended and harsh detergents should never be used as they will remove the seasoning. Rinse with hot water and dry thoroughly. After rinsing, preseason the griddle by applying a light coat of cooking oil to the griddle surface. Be sure to wipe off excess oil with a paper towel.

  Answered 11 months ago by Cafe Appliances

  
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Q: QuestionDoes this cooktop come in matte black?

Asked 1 year ago by Mojo.

• A:Answer We do not offer this lovely cooktop in matte black.

  Answered 1 year ago by Cafe Appliances

  
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Q: QuestionIt says this is customizable. I would like to have the knobs in gold as opposed to the stainless steel. Is that possible when purchasing through Best Buy?

Asked 2 years ago by Shan1.

• A:Answer Hi there - Thanks for taking the time to reach out. If you're wanting to change the handles/knobs finish, you can order the appropriate kit when you order your cooktop. The brushed brass kit for this model is CXCG1K0PMCG and can be found on bestbuy.com. We appreciate you checking with us. All the best! -Don@Café

  Answered 2 years ago by Cafe Appliances

  
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Q: QuestionI will be installing this in a kitchen island. Is venting required with this product? I'm not able to put a hood in, but have been researching telescoping downdraft vents. If venting is required, what type of telescoping downdraft vent is compatible?

Asked 3 years ago by salariso.

• A:Answer Hey there, we're happy to help. Most range or cooktop models do not require a ventilation system or have a CFM requirement; however, we recommend checking the local residential codes in your area to see if one is required. If so, we'd recommend model UVD6361SPSS seen here: https://www.homedepot.com/p/GE-36-in-Telescopic-Downdraft-System-in-Stainless-Steel-UVD6361SPSS/318617745 - We'd also like to mention there's a bit on page 2 of the cooktop's installation instructions that states "For island installation, maintain 2 1/2" minimum from cutout to front and back edge of countertop. Maintain 3" minimum from cutout to side edges of countertop." We hope this is useful information as we'd love to see you in our Cafe Appliances family. - Guy@Cafe

  Answered 3 years ago by Cafe Appliances

  
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Q: QuestionWhy is it that the manufactures spec sheet that you include in the items listing says the Griddle is (included)?? It’s false advertisement!

Asked 3 years ago by Griddle.

• A:Answer Hello, thank you for bringing this to our attention. The griddle is an optional accessory, but we would like to look into this issue for you. Would you please message us on social media with a picture of the specification sheet you are referring to? One of our agents would be happy to assist you. -Elliot@Cafe

  Answered 3 years ago by Cafe Appliances

  
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Q: QuestionDoes this stove work with propane?

Asked 3 years ago by Propane.

• A:Answer Hi there, thank you for reaching out with this excellent question. We are happy to let you know that this cooktop can be converted to use propane gas This cooktop leaves the factory set for use with natural gas. If you want to convert to propane gas, the conversion must be performed by a qualified propane gas installer. The conversion kit and instructions can be found attached to the regulator. We hope this helps, and please know we are here to assist you with any questions or concerns you may have in the future. -Elliot@Cafe

  Answered 3 years ago by Cafe Appliances

  
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Q: QuestionAre the knobs heat resistant and do the grates have rubber feet ?

Asked 3 years ago by TK.

• A:Answer Hello! That's a great question. The knobs are made from a high temperature resistant plastic, and the grates do have rubber feet. We hope this helps, and reach out if any additional questions arise.-Kianna@Café

  Answered 3 years ago by Cafe Appliances

  
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Q: QuestionIs the griddle included?

Asked 3 years ago by Livingston.

• A:Answer Hi! Thanks for taking the time to ask. The cast iron griddle for this model is optional. If you're wanting to purchase it, the part number is: JXGRIDL236. Hope this helps! Best wishes. -Michael@Cafe

  Answered 3 years ago by Cafe Appliances

  
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Q: QuestionWhat material are the knobs made of? Plastic or metal? Thank you.

Asked 4 years ago by Bonnie.

• A:Answer Hi there, we appreciate you reaching out to us! The knobs are made of anodized aluminum tube and e-coat zinc die cast material. They are tested for chemical resistance for any discoloration, abrasion resistance, and corrosion resistance. We hope this helps and we're wishing you the very best moving forward. - Guy@GEA

  Answered 4 years ago by Cafe Appliances

  
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Q: QuestionDoes the installation require a pressure regulator? Is this included?

Asked 4 years ago by Needacooktop.

• A:Answer No, does not need it

  Answered 4 years ago by memoVerified Purchase

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Q: QuestionWhen will the griddle be available? I just installed the 36” gas stove top and went to buy the griddle and found that they are out of stock.

Asked 5 years ago by Markm.

Q: QuestionMy current quartz counter has a 34” wide cutout, I see the recommendation is 33 7/8,” will this cooktop still be able to fit in my setup, or am I out of luck? Thank you!

Asked 4 years ago by Mike.

• A:Answer Hello Mike - We appreciate your interest in the CGP70362NS1 and we are happy to help! Yes, the cutout is 33 7/8" wide. It will require a slight modification of the opening. Thanks for checking. Olga@Cafe

  Answered 4 years ago by Cafe Appliances

  
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