Questions & Answers

Q: QuestionDOES THIS MICROWAVE HAVE A BACKLIGHT THAT LIGHTS UP ? TO SEE THE BUTTONS?

Asked 3 years ago by NATIONS.

• A:Answer Hello, We appreciate you reaching out about this fabulous microwave! Our microwaves do not have control panels that are backlit. Reach out if you have any additional questions. Have a good one! Mike@Cafe

  Answered 3 years ago by Cafe Appliances

  
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Q: QuestionWhat size cabinet does this need to be installed into ? A 24” or 27” wide base

Asked 3 years ago by Lisa.

This question was asked about the related product: Café - 1.2 Cu. Ft. Built-In Drawer Microwave with Sensor Cooking and Sensor Reheat - Matte White

• A:Answer 27" cabinet

  Answered 2 years ago by ColtonPS

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Q: QuestionOur opening is 16 inch tall by 25 inches wide, can we add trim or something to fill in the gap since our opening is slightly wider than the microwave?

Asked 1 week ago by KM.

This question was asked about the related product: Café - 1.2 Cu. Ft. Built-In Drawer Microwave with Sensor Cooking and Sensor Reheat - Matte White

Q: QuestionHow many watts is this microwave?

Asked 6 months ago by Anonymous.

This question was asked about the related product: Café - 1.2 Cu. Ft. Built-In Microwave Drawer Oven with Sensor Cooking and Glass Touch Controls - Matte Black

Q: QuestionCan this be installed as a wall built-in, underneath a built-in GE Cafe oven?

Asked 1 year ago by RaleighHomeOwner.

This question was asked about the related product: Café - 1.2 Cu. Ft. Built-In Drawer Microwave with Sensor Cooking and Sensor Reheat - Matte White

• A:Answer Yes, this drawer microwave can be installed below any electric or gas wall oven or under selected cook top models. Can also be installed using an electrical outlet in an adjacent cabinet within the areas where the provided electrical cord can reach. Thanks for checking with us. Joyce@CafeAppliances

  Answered 1 year ago by Cafe Appliances

  
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Q: QuestionCan you get an optional handle for this microwave?

Asked 1 year ago by MARK.

This question was asked about the related product: Café - 1.2 Cu. Ft. Built-In Drawer Microwave with Sensor Cooking and Sensor Reheat - Matte White

• A:Answer We do not offer an optional handle for this unit.

  Answered 1 year ago by Cafe Appliances

  
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Q: QuestionCan this model be used with a trim kit?

Asked 1 year ago by Elle2.

This question was asked about the related product: Café - 1.2 Cu. Ft. Built-In Drawer Microwave with Sensor Cooking and Sensor Reheat - Matte White

• A:Answer No, this is a built-in microwave drawer that can't be installed with a trim kit.

  Answered 1 year ago by Cafe Appliances

  
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Q: QuestionCafé™ 30" Smart Five in One Wall Oven with 240V Advantium® Technology has given me no end of issues this year and now it has stopped working completely. What can I replace this with? I am looking for a simple GE Cafe built-in microwave oven.

Asked 1 year ago by disappointed01.

This question was asked about the related product: Café - 1.2 Cu. Ft. Built-In Drawer Microwave with Sensor Cooking and Sensor Reheat - Matte White

• A:Answer We regret to hear about your experience. The CWB713P2VS1 built-in convection/microwave oven offers the closest compatible cutout and overall dimensions to your existing Advantium. We encourage you to review the cutout dimensions you have available to ensure proper fit. Also, be aware the new model operates on 120 volts.

  Answered 1 year ago by Cafe Appliances

  
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Q: QuestionRe cafe drawer microwave Can you tell me what size the box is this comes in and how much it weighs thx

Asked 1 year ago by TLE.

This question was asked about the related product: Café - 1.2 Cu. Ft. Built-In Drawer Microwave with Sensor Cooking and Sensor Reheat - Matte White

• A:Answer When crated, this microwave measures 22"H x 28"W x 30"D and weighs 90 lbs.

  Answered 1 year ago by Cafe Appliances

  
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Q: QuestionHi, I see there are open box options available for this item that I am interested in. How do I go about securing this item in that manner?

Asked 1 year ago by Order.

This question was asked about the related product: Café - 1.2 Cu. Ft. Built-In Drawer Microwave with Sensor Cooking and Sensor Reheat - Matte White

• A:Answer We appreciate your interest and want to refer you directly to your local store for assistance.

  Answered 1 year ago by Cafe Appliances

  
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Q: QuestionThe Microwave light is always on and does not turn off even when not in use. How do I address this issue?

Asked 2 years ago by FlyinV.

This question was asked about the related product: Café - 1.2 Cu. Ft. Built-In Drawer Microwave with Sensor Cooking and Sensor Reheat - Matte White

• A:Answer The microwave light should be on when your microwave is running and cooking. If the light is on all the time, we recommend resetting the electronics by disconnecting the power by flipping the breaker off for a couple of minutes. If the light stays on, we recommend taking advantage of your warranty by calling 1-800-432-2737.

  Answered 2 years ago by Cafe Appliances

  
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Q: QuestionMy GE built-in Microwave Model JEB1860DM2WW has stopped working. What model would be similar size to fit in my cabinet space? I need a model that comes in white as all of my other appliances are white.

Asked 2 years ago by Zayante.

This question was asked about the related product: Café - 1.2 Cu. Ft. Built-In Drawer Microwave with Sensor Cooking and Sensor Reheat - Matte White

• A:Answer Hey there – thanks for reaching out! This model is a microwave drawer and the cabinet cutout dimensions can be found on pages 3 and 6 of the Installation Guide (which is located in the Features section of the Best Buy product page). – For a standard built-in microwave, consider model PEB7227DLWW that may be installed in a 27” or 30” cabinet. We hope this helps in your decision making! Lauren@Café

  Answered 2 years ago by Cafe Appliances

  
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Q: QuestionDoes Sharp make this?

Asked 3 years ago by Kathy.

• A:Answer Hi! Thanks for reaching out. The Café line is within the GE Appliances House of Brands. If you'd like to learn more about that, you can see an article on our GEA website titled GE APPLIANCES - HOUSE OF BRANDS - Hope this is helpful! All the best. -Michael@Cafe

  Answered 3 years ago by Cafe Appliances

  
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Q: QuestionWhat can I do if I have a 30 inch opening? Will the sides of the microwave look unfinished? Is there a trim kit or cover for the sides?

Asked 3 years ago by Jc.

• A:Answer Our cabinet installer made trim to enhance the installation.

  Answered 2 years ago by ColtonPS

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Q: QuestionDoes the black color match GE black stainless steel

Asked 3 years ago by Nurse.

This question was asked about the related product: Café - 1.2 Cu. Ft. Built-In Microwave Drawer Oven with Sensor Cooking and Glass Touch Controls - Matte Black

• A:Answer Hi! Thanks for checking. No, the Black Stainless finish from our GE line is glossy while the Matte Black finish for this microwave is matte. Black Slate from our GE line and Matte Black will look great together though! Hope this helps! Best wishes. -Michael@Cafe

  Answered 3 years ago by Cafe Appliances

  
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Q: QuestionDoes a trim kit come with this or is it available for purchase ?

Asked 3 years ago by Anonymous.

This question was asked about the related product: Café - 1.2 Cu. Ft. Built-In Drawer Microwave with Sensor Cooking and Sensor Reheat - Matte White

• A:Answer Hi there, thank you for reaching out. At this time, we do not offer a trim kit for this microwave. We hope this clears things up for you! -Elliot@Cafe

  Answered 3 years ago by Cafe Appliances

  
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Q: QuestionDoes the slide out drawer have a turntable that rotates the dish while cooking?

Asked 3 years ago by Mwaveguy.

This question was asked about the related product: Café - 1.2 Cu. Ft. Built-In Drawer Microwave with Sensor Cooking and Sensor Reheat - Matte White

• A:Answer No turntable

  Answered 3 years ago by Beaux03

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