Questions & Answers

Q: Question1) CVE28DP4NW2 (Matte White) -- is the exterior fingerprint-resistant / Smudge-proof? 2). CVE28DP2NS1 (Stainless Steel) -- is the exterior fingerprint-resistant / Smudge-proof? Thank you!

Asked 5 years ago by Nina.

This question was asked about the related product: Café - 27.6 Cu. Ft. 4-Door French Door Smart Refrigerator, Customizable - Matte White

• A:Answer Hello Nina, Thank you for your interest in both of these beautiful refrigerator models. Yes, model CVE28DP4NW2 and CVE28DP2NS1 both have a fingerprint resistant exterior. Feel free to reach out again with any other questions you may have. -Avery

  Answered 5 years ago by Cafe Appliances

  
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Q: QuestionWhat paint and paint color would you recommend for thIs matte white café refrigerator? (CVE28DP4NW2))

Asked 5 years ago by LisaC.

This question was asked about the related product: Café - 27.6 Cu. Ft. 4-Door French Door Smart Refrigerator, Customizable - Matte White

• A:Answer Hi LisaC, thanks for reaching out! We'd be happy to help! If you're painting cabinets or the walls and matching a white paint color to Matte White, take a look at these two recommendations: -Sherwin Williams recommends SW 6231 Rock Candy as a match to Cafe Matte White -Designers have also used Benjamin Moore Oxford White or Chantilly Lace, or Omega's Pure White as white paint options. We hope that this helps! Stay safe. -Michael

  Answered 5 years ago by Cafe Appliances

  
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Q: QuestionDoes the matte black scratch easily? If so what do you recommend for touch up paint?

Asked 4 years ago by Jlrw.

• A:Answer Hello, thank you for your question and for your interest in this gorgeous refrigerator! While scratching is not something we would expect to happen, should one occur, we recommend using the following part number of touch-up paint: WR97X27706, found on our website. While this may say it is "Dark Slate" or "Black Slate", rest assured that this will be the correct color. We hope this helps! Please don't hesitate to reach out with any further questions or concerns you may have. -Chris@Café

  Answered 4 years ago by Cafe Appliances

  
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Q: QuestionCan you change the handles to the bronze or gold on a stainless steel fridge or dishwasher? Or do you have to buy them separately?

Asked 5 years ago by Tweek.

• A:Answer Hi Tweek - Thanks for considering Café Model # CVE28DP2NS1! On nearly every piece in the Café Customizable Professional Collection, you have the option to change your hardware to a different finish to bring your personal kitchen vision to life. Handle Kits are sold separately for each appliance. We suggest viewing the Specifications document at the following link: https://files.bbystatic.com/Qld549dI8F977vG%2BknhJVg%3D%3D/a09bf9ac-e6d7-46f5-95bc-9072cd3ded1f.pdf - Learn more about customization at: https://www.cafeappliances.com/custom-hardware - Keep in touch! Sue

  Answered 5 years ago by Cafe Appliances

  
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Q: QuestionWhen installing, can the doors be taken off and put on again. I have a counter and island throughway that is only about 33 inches wide.

Asked 6 years ago by GSDA.

• A:Answer Hi GSDA - Yes, if the refrigerator will not fit through a doorway, the refrigerator doors and freezer drawer can be removed. See the Installation Instructions at the following link for complete details: https://products.cafeappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000329.pdf - Please check with a BestBuy Associate regarding installation options. Explore the Café Customizable Professional Collection at www.cafeappliances.com - Enjoy! Sue

  Answered 6 years ago by Cafe Appliances

  
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Q: QuestionCan a Cafe 27.6 Cu. Ft 4 door french door refrigerator fit through a standard 36inch door? In the case that it can if taken apart, would the people delivering the fridge accommodate with the process?

Asked 2 years ago by Beastmode.

This question was asked about the related product: Café - 27.6 Cu. Ft. 4-Door French Door Smart Refrigerator, Customizable - Matte White

• A:Answer it does not fit & we had to get our own handy man to take doors & drawers off to get it in.

  Answered 2 years ago by Anonymous

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Q: Questiondoes this fridge come with hardware ?

Asked 3 years ago by maggie.

This question was asked about the related product: Café - 27.6 Cu. Ft. 4-Door French Door Smart Refrigerator, Customizable - Matte White

• A:Answer Hello. We are glad to hear of your interest in our French Door Refrigerator. This model comes standard with our Brushed Bronze hardware. If you wish to change the color of the hardware it will be at an additional cost. The following is a link to our installation guide: https://files.bbystatic.com/3zSQBn1oyRdlYKRbveiFxg%3D%3D/6fc30579-c5a2-45a7-9595-e5e0d78f88d6.pdf On page 21 includes the tools you may need upon install. If you have any other questions please feel free to let us know. Shayla@Café

  Answered 3 years ago by Cafe Appliances

  
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Q: QuestionCan you open the left door without opening the right door?

Asked 5 years ago by Joe.

• A:Answer Hi Joe - Thanks for considering Café Model CVE28DP2NS1! Yes, you can open the doors independently of each other. Explore our Café Customizable Professional Collection at: https://www.cafeappliances.com/collections/customizable-professional - We'd love to have you in the family. Keep in touch at cafeappliances.com. Sue

  Answered 5 years ago by Cafe Appliances

  
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Q: QuestionDoes this model with four doors come in counter depth?

Asked 5 years ago by Lisa.

• A:Answer Hello Lisa, thank you for your question! This style of refrigerator is not manufactured as a counter-depth model. We apologize for the inconvenience. We hope this helps! Please let us know if you have any additional questions. – CV

  Answered 5 years ago by Cafe Appliances

  
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Q: QuestionWhat is the height from the floor to the bottom of the top french doors please (above the pullout drawer, bottom of top opening doors)?

Asked 6 years ago by MikeWalkingdead.

This question was asked about the related product: Café - 27.6 Cu. Ft. 4-Door French Door Smart Refrigerator, Customizable - Matte White

• A:Answer Hi MikeWalkingdead - Top endcap of middle drawer to floor dimensions is 33 1/2". We suggest to view the Quick Specs at the following link for all product dimensions (Page 2): https://products.cafeappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=CVE28DP4NW2_2NS1_3ND1_19.pdf - The Café Customizable Professional Collection appliances are definitely distinct. On nearly every piece in the Café Customizable Professional Collection, you have the option to change your hardware to a different finish to bring your personal kitchen vision to life (Handle Kits sold separately). Explore the collection at https://www.cafeappliances.com/ - Keep in touch! Sue

  Answered 6 years ago by Cafe Appliances

  
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Q: QuestionDoes the cafe electric range come in matte black with the double oven

Asked 8 months ago by Cindy.

• A:Answer Yes, the Café electric matte black double oven range that we offer is the CHS950P3MD1. -Don@Café

  Answered 8 months ago by Cafe Appliances

  
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Q: QuestionDoes the cafe refrigerator come with a short cord. Our installer said we might need to get an extension cord

Asked 9 months ago by Susan.

This question was asked about the related product: Café - 27.6 Cu. Ft. 4-Door French Door Smart Refrigerator, Customizable - Matte White

• A:Answer The power cord for this refrigerator is 61". Please know that we do not recommend using an extension cord for this model. You can view more on this on page 4 of the Installation Guide on the product page. -Kacie@CafeAppliances

  Answered 9 months ago by Cafe Appliances

  
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Q: QuestionHi! Today when opening the freezer door a long white plastic strip with a flange on one side popped out and fell into the top drawer of the freezer. I can't figure out where it came from or how to put it back. Please help!!

Asked 1 year ago by PrettyGood.

This question was asked about the related product: Café - 27.6 Cu. Ft. 4-Door French Door Smart Refrigerator, Customizable - Matte White

• A:Answer Please PM/DM us on Facebook/Instagram/X with a copy of your review, pictures of the strip, and the complete model/serial numbers of your fridge so we can further investigate.

  Answered 1 year ago by Cafe Appliances

  
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Q: QuestionHello, for the cafe’ package is it possible to upgrade the microwave to a wall mount microwave and can you add a range to the packages?

Asked 1 year ago by LG.

This question was asked about the related product: Café - 27.6 Cu. Ft. 4-Door French Door Smart Refrigerator, Customizable - Matte White

• A:Answer Hello - Thanks for reaching out. To better answer your question, please contact our Best Buy customer service department or call your local retail store. We appreciate your interest in our lovely fridge! Take care! -Don@Café

  Answered 1 year ago by Cafe Appliances

  
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Q: QuestionWhat is the cover for the vegetable drawer for?

Asked 1 year ago by Shad2.

• A:Answer Hey there - We appreciate you reaching out to us! The drawer is covered as it is humidity controlled. A Humidity Control System provides an environment for leafy green vegetables to last 2-1/2 times longer than standard vegetable drawers. We hope this helps. Please let us know if you have future questions and thank you for choosing Cafe Appliances. -Kacie@Cafe

  Answered 1 year ago by Cafe Appliances

  
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Q: QuestionWHAT IS THE OUTPUT OF THE ICE MAKER

Asked 2 years ago by RUPE.

This question was asked about the related product: Café - 27.6 Cu. Ft. 4-Door French Door Smart Refrigerator, Customizable - Matte White

• A:Answer Hello - The icemaker will produce seven cubes per cycle approximately 100–130 cubes in a 24-hour period, depending on freezer compartment temperature, number of door openings and other use conditions. You can find more information about the ice maker on pg. 20 of the owner's manual. Have a wonderful day! -Don@Café

  Answered 2 years ago by Cafe Appliances

  
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Q: QuestionCan you get white side panels for all the café French door refrigerators to cover the black?

Asked 2 years ago by Rocky.

This question was asked about the related product: Café - 27.6 Cu. Ft. 4-Door French Door Smart Refrigerator, Customizable - Matte White

• A:Answer Hi - While we do not offer matte white side panels for all of our beautiful Café model refrigerators, we do offer them for model CVE28DP4NW2. They are CKQBRSFNW2 (full depth, 4-door, right) and CKQBLSFNW2 (full depth, 4-door, left). To clarify, the sides of our Café refrigerators are dark gray not black. We are glad you checked with us and hope you choose this stunning refrigerator for your home. Kind regards - Vikki@Café

  Answered 2 years ago by Cafe Appliances

  
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Q: Questionthe space we are looking to put the refrigerator in has a height of 68 3/4", literally 1/8" to spare (the fridge will be protruding from the space so I am not worried about hinge height). Is this enough clearance? Thanks

Asked 2 years ago by Mike.

This question was asked about the related product: Café - 27.6 Cu. Ft. 4-Door French Door Smart Refrigerator, Customizable - Matte White

• A:Answer Hello- Thank you for taking the time to send us your questions. We would suggest in order to get the most accurate fit for your refrigerator that you reference the installation specifications that can be found on the website by searching with your model number. We also would recommend consulting with your retailers installers if you need additional help. If there is anything else you need in the future, please let us know. Sincerely- Dianna@Cafe

  Answered 2 years ago by Cafe Appliances

  
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Q: Questionwhat is the manufacturer guaranty

Asked 2 years ago by Toledoa.

This question was asked about the related product: Café - 27.6 Cu. Ft. 4-Door French Door Smart Refrigerator, Customizable - Matte White

• A:Answer Hey there, This is a good question. All of our products come with a standard one year warranty. We do offer extended warranty options through Assurant. Call 1-800-626-2224 (Monday through Friday, 8 AM to 8 PM and Saturday, 9 AM to 4 PM, EDT) to learn more. If you have any other questions, please let us know. Wishing you well. Mike@Cafe

  Answered 2 years ago by Cafe Appliances

  
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