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Questions & Answers

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  • QuestionOn the clear sound tub is there a wire in it? I’m needing to cut it they are always too long

    Asked by Dee.

    • Answer Hello Dee, Thank you for your question! Yes, there is a retention wire in the clear sound tube, and it can be trimmed if it’s too long for your comfort. However, please be very careful when cutting it, as it may leave a sharp edge. If you ever need anything or have any other questions, please don't hesitate to reach out to our customer service team: Monday–Friday 12:00am - 5:00pm Pacific Standard Time support@ceretone.com (866) 283-4262 We’re always here to help!

      Answered by Ceretone Team

  • QuestionI would like know what size battery is required, specs does not specify. Thanks.

    Asked by tiki.

    • Answer Hello Tiki, Thank you for your question! The Nexus OTC Hearing Aids work with Zinc Air A13 batteries—easy to find and replace whenever needed. If you ever need anything or have questions, please don't hesitate to reach out to our customer service team: Monday - Friday 8:00am - 5:00pm Pacific Standard Time support@ceretone.com (866) 283-4262 We’re always here to help!

      Answered by Ceretone Team

  • QuestionIs this just a "hearable" speaker or is it really a hear aid that can adjust the volume at the frequencies needed?

    Asked by Mike.

    • Answer Hello Mike, Thank you for your question! Ceretone devices are indeed hearing aids, not just “hearable” speakers. They are exempt medical devices registered with the FDA. While the devices do not allow adjustment of individual frequencies, you can adjust the overall volume and switch between different programs to suit your hearing needs. If you ever need anything or have questions, please don't hesitate to reach out to our customer service team: Monday - Friday 8:00am - 5:00pm Pacific Standard Time support@ceretone.com (866) 283-4262 We’re always here to help!

      Answered by Ceretone Team