Questions & Answers

Q: QuestionDoes the eufy Chime work with all eufy doorbells?

• A:Answer This chime is designed for wired doorbells. It's not compatible out of the box with battery-powered doorbells or outdoor cameras. However, you can connect it to a battery-powered doorbell if you use a eufy HomeBase 2, HomeBase S380 (HomeBase 3), and a USB dongle.

Q: QuestionHow will I know when someone is at the door?

• A:Answer You'll hear the chime ring throughout your home and receive real-time notifications on your phone when someone rings the doorbell or if motion is detected at your door.

Q: QuestionCan I customize the sound of the eufy Chime?

• A:Answer Yes, you can choose from 8 different chime options and adjust the volume to your liking.

Q: QuestionWhat is the main function of this eufy Chime?

• A:Answer This add-on chime provides instant alerts when visitors arrive at your home. It works with the eufy Video Doorbell E340.

Q: QuestionWhat is the "USB dongle??? & available from where??? I can see sources for the chime - I have a C30 wireless video doorbell connecting with Homebase S380.

Asked 1 month ago by Anonymous.

• A:Answer The referenced "USB dongle" isn't directly addressed in the knowledge base for the C30 Wireless Video Doorbell or HomeBase S380. However, regarding your product setup: The C30 Wireless Video Doorbell can function either independently by connecting directly to your home wireless router or with a eufy Security HomeBase (like HomeBase S380). Through HomeBase's built-in storage, you can store video clips, while the doorbell notifies you when someone rings or detects motion. Additionally, traditional or separately sold eufy Security Doorbell Chimes, as well as an Amazon Alexa Echo Show device, can provide notification and ringing sounds. For specific details about the USB dongle availability, you might need to consult the product's accessories listings or retail pages where the Video Doorbell and HomeBase are available.

  Answered 1 month ago by Eufy Team

  
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Q: QuestionCan this chime store video footage form the E340? If so, what is its capacity?

Asked 2 months ago by Mauro57.

• A:Answer The Indoor Chime associated with the eufy Video Doorbell E340 does not store video footage. Video storage is located directly on the doorbell itself, which includes 8GB of eMMC storage. The chime serves primarily as an audio notification device and is not designed to hold or store video content.

  Answered 2 months ago by Eufy Team

  
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Q: QuestionCan the Chime Add-on for E340 be set to chime differently for each doorbell if using more than one E340 Video Doorbells?

Asked 4 months ago by Tim.

• A:Answer Based on the information available, the Indoor Chime for the Eufy Video Doorbell E340 supports multiple chimes and independently adjustable ringtones. You can use up to 8 ringtones for notifications. However, there is no specific information suggesting that the chime can be set to sound differently for each doorbell when using more than one E340. You can pair up to 4 chimes with the doorbells, but it is recommended to check your settings or the app functionality for customizing chime sounds for individual doorbells.

  Answered 4 months ago by Eufy Team

  
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Q: QuestionWill this chime work with Arlo wireless?

Asked 9 months ago by Anonymous.

• A:Answer The Chime Add-On for the eufy Video Doorbell E340 is designed to work specifically with eufy products. It must be paired with compatible eufy video doorbells (2K battery or wired doorbells, depending on the specific chime model) and the eufySecurity app. It is not compatible with third-party devices such as Arlo wireless systems.

  Answered 9 months ago by Eufy Team

  
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Q: QuestionI just got the E340, and will be wiring it to the house and using the house chime. Can I add this to extend the chime to other parts of my house?

Asked 1 year ago by Jolo.

• A:Answer Yes, you can extend the chime sound to other parts of your house using the Add-On Chime for your eufy Security Video Doorbell E340. Here are the steps and details to help you: Add-On Chime Compatibility: If your E340 is wired, you can use the Add-On Chime for 2K/1080P Wired Doorbell (PN: T8740). It must work with this type of doorbell, and you can set up notifications in additional rooms using this device. If it’s a battery-powered variant, then be sure to choose the correct Add-On Chime (PN: E8741) that works solely with the HomeBase 2. Setup Process: Bind the Add-On Chime to your eufy account through the Eufy Security App. Attach the Add-On Chime to your existing system. Once added, it will act as the ringing device for doorbell alerts. Additional Features of Add-On Chime: High-quality alert ringtones (8 options available). Adjustable volume with 3 levels. Works wirelessly via RF 433MHz with power requirements of 110-240 VAC. This add-on will allow you to extend the doorbell chime coverage to other places in your house where you need notifications.

  Answered 1 year ago by Eufy Team

  
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Q: Questionwhat is the manufacture model number for this chime

Asked 1 year ago by chas.

• A:Answer T8023121

  Answered 1 year ago by Eufy Team

  
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Q: QuestionDescription is unclear, do I need a Homebase *and* a dongle to connect to the battery powered doorbell or just one of the two?

Asked 1 year ago by Mark.

• A:Answer Sorry to say that it does not work independently. You need at least the HomeBase and the battery-powered doorbell for the Chime Add-On to work properly.

  Answered 1 year ago by Eufy Team

  
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