A:Answer Hi Rick,
Thanks for reaching out.
For best streaming performance, we recommend that your Ring device is no further than 30 feet from your router. Do you currently have our Ring Chime Pro? The Ring Chime Pro extends your Wi-Fi and increases the signal strength and coverage area of your network. With proper setup, your Ring Chime Pro should improve the signal received by your Ring device and overall device performance.
If you would kindly email me directly at Kaitlyn.rosenthal@ring.com I would be more than happy to assist you further.
Thanks,
Kaitlyn R., Neighbor Satisfaction Specialist
Kaitlyn.rosenthal@ring.com