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The Quattro 4.0 should only “sleep” if there is no transmission of an audio signal for about 10 minutes. If you are on an active call, this should not happen. We can assist you with any issue you may be happening, but we just need a little bit more information in order to determine the next steps. We offer to update your firmware for as long as you own the product. Please contact us by telephone at 1-800-965-9043 so we can help.
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