Questions & Answers

Q: QuestionLooks like most services are geared towards computers. I'm having some trouble with my sound bar that Geek Squad hooked up for me. Is this service covered?

Asked 4 years ago by Steph.

• A:Answer Thanks for your question, Steph! We should be to assist with your sound bar issues. For support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778.

  Answered 4 years ago by GeekSquadSupport

  
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Q: QuestionCan you replace an iPad broken screen.?

Asked 4 years ago by Sesa.

• A:Answer Thanks for your question, Sesa! At this time, we do not repair iPad screens in store. I would recommend partnering with your local Geek Squad to see what we can do for you. Please visit www.geeksquad.com/schedule to set up a free consultation at your local Best Buy.

  Answered 4 years ago by GeekSquadSupport

  
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Q: QuestionPRINTER NOT WORKING ... HP ENVY 4520 ...... HAVE USED 3 CARTRIGES IN THE PAST ... NOW SEEMS TO TAKE 2 ... TURN ON AN IT SAYS IT SAYS CARTRIDGE MISSING DO i NEED 2 OR 3 FOR THIS SYSTEM .. ALSO CAN i BRING MY PRINTER IN TO THE STORE FOR FIXING ????????

Asked 4 years ago by Dori.

Q: QuestionI was wondering if it was possible to get my razor huntsman elite repaired by geek squad since it has been damaged by water with some function. If not, where could I go to get it repaired?

Asked 4 years ago by Anonymous.

Q: QuestionHello i have a hp and just got upgrade on internet speed my laptop is not getting the full internet speed like my iPhone does did a speed test how can i get my laptop to get the full download speed of 300 mpbs I’m only getting 37

Asked 4 years ago by Sony.

Q: QuestionI started my PC up after a couple years of no use. Updated to windows 10 and have a graphics driver that goes with my computer. But When I try to load up any game (ie: Rocket league, path of exile, etc) it doesn’t run or even start up. Any suggestions?

Asked 4 years ago by ScottB.

• A:Answer Hey Scott. Thank you for your question! It sounds like you've done great so far. Windows 10 is of course important. Making sure your graphic driver is also important. I would try to next make sure the games are updated as maybe they manually need to be done after this long. If that doesn't work, I'd try uninstalling the games and reinstalling them. Lastly, if that fails, you may have some sort of software discrepancy after all this time. So, to get started, check for game updates, reinstall if needed and create an appointment at your local Geek Squad if it's still not working. I hope this helps out! Please visit www.geeksquad.com/schedule to set up a free consultation at your local Best Buy.

  Answered 4 years ago by GeekSquadSupport

  
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Q: QuestionMy iPad freezes when i try to use the CANVA app. It freezes. Also video on Facebook won’t play

Asked 5 years ago by Mizvic.

• A:Answer Hi there. Thanks for reaching out about this. I'm sorry to hear you're running into issues with the iPad. That certainly isn't fun to deal with. We'd be happy to look at this and see what can be done. I'd recommend creating an appointment for your local Geek Squad so we can take a look with you. To get started, please visit www.geeksquad.com/schedule to set up a free consultation at your local Best Buy.

  Answered 5 years ago by GeekSquadSupport

  
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Q: QuestionMy 5 year old Dell all in one recently went through updates. I am getting a blue screen with error code 0xc000021A. What needs to be done?

Asked 5 years ago by dodge17.

Q: QuestionMy 5 year old Dell all in one recently went through updates and now my system is corrupt. I am getting a blue screen with an error code Of 0xc000021A. What can be done?

Asked 5 years ago by Dodge17.

• A:Answer Hi there. Thank you for reaching out about this and sorry for the slow response! This hopefully is something simple but we'll want to look at it and see what's going on first. To get started, please visit www.geeksquad.com/schedule to set up a free consultation at your local Best Buy.

  Answered 5 years ago by GeekSquadSupport

  
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Q: QuestionIf I make a store appointment, can the Geek Squad install Kid’sMessenger on my granddaughter’s laptop. I have tried without success. What would the charge be?

Asked 5 years ago by MadGranny.

• A:Answer Hi there. Thank you for reaching out about this! We should be able to take care of that. The charge would likely be $40 for a standard software installation. This would of course get refunded if we couldn't complete the install. To get started, please visit www.geeksquad.com/schedule to set up a free consultation at your local Best Buy.

  Answered 5 years ago by GeekSquadSupport

  
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Q: QuestionHey, after installing the new windows update, I’ve received a system32 error and can’t troubleshoot. I’ve tried everything, can GeekSquad fix this?

Asked 5 years ago by Imdead11.

Q: QuestionI had a bluetooth JBL3 speaker. It will not recharge because the small wires in the plugin jack are bent. Can that be replaced? Estimate?

Asked 5 years ago by Tom.

• A:Answer Hi Tom. Thanks for reaching out about this. I'm sorry you're running into issues with your JBL speaker. We can definitely look at it for you. If you have Geek Squad Protection, we can look into just swapping the unit out. But we may not be able to do repairs. To get started, please visit www.geeksquad.com/schedule to set up a free consultation at your local Best Buy.

  Answered 5 years ago by GeekSquadSupport

  
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Q: QuestionI no longer have TV insurance from Best Buy but will the geek squad move a tv to a different location on the same wall it is on.

Asked 5 years ago by Capers.

• A:Answer Hi there. Thanks for reaching out about this and sorry for the slow response! We may be able to do that but would like to know a little more of what you're thinking so we can help out. To get started, please call us at (800) GEEK-SQUAD or (800) 433-5778 to provide us with more information so we can best take care of you.

  Answered 5 years ago by GeekSquadSupport

  
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Q: QuestionDell computer has problems: pop ups when I do not want them, candy crush will not open without turning it on and off, my old emails in the wrong order /dates./ correction problems Someone who understands AOL What is Cost to do this?

Asked 5 years ago by Judy.

• A:Answer Hi Judy. Thanks for reaching out about this and bringing it to our attention. I'm sorry you're running into issues. We'd recommend creating an appointment for your local Geek Squad. Please visit www.geeksquad.com/schedule to set up a free consultation at your local Best Buy.

  Answered 5 years ago by GeekSquadSupport

  
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Q: QuestionMy Dell Inspiron recently had updated. But now when I power on and log in the screen goes black then to the screen with all icons but goes black again. How can I fix it?

Asked 5 years ago by Doglvr.

• A:Answer Hi there. Thank you for reaching out about this. I'm sorry to hear about this. We should be able to take a look at this and help out. To get started, please visit www.geeksquad.com/schedule to set up a free consultation at your local Best Buy.

  Answered 5 years ago by GeekSquadSupport

  
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Q: QuestionI am getting a message from my HP laptop that the battery needs to be replaced. Do you do that?

Asked 5 years ago by HPrepair.

• A:Answer Hi there. Thank you for your great question! We are able to swap out the battery as long as it's in good physical shape. To get started, we'd recommend you get in contact with your local Best Buy store and find out what battery you need first. You can find information about your local store at www.bestbuy.com/storelocator.

  Answered 5 years ago by GeekSquadSupport

  
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Q: Questionwould you repair microwaves ? thank you

Asked 5 years ago by martingringo.

• A:Answer Hi there. Thank you for your question! If the microwave is an "over the range" model, we are able to do diagnosis and repair for them. If it's a countertop microwave, we aren't able to do a lot for them. We'd like to hear more so we can find a way to help you out. To get started, you can either reach out to your local Best Buy store or contact us at (800) GEEK-SQUAD or (800) 433-5778.

  Answered 5 years ago by GeekSquadSupport

  
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Q: QuestionCan a tech come to my home and update a laptop, add Microsoft newest version, install laptop, printer and scanner? Also wifi. We are brand new to this, the equipment works but is dated

Asked 5 years ago by Sam.

• A:Answer Hi Sam. Thanks for your question! We absolutely can do that for you if you'd like. To get started, you can either reach out to your local Best Buy store or contact us at (800) GEEK-SQUAD or (800) 433-5778.

  Answered 5 years ago by GeekSquadSupport

  
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Q: QuestionI’m looking to have some help with putting apps with icons on on my computer to make it easier for me to navigate.... I have a Dell pc. How much will this cost ?

Asked 5 years ago by Sandy.

• A:Answer Hi Sandy. Thanks for reaching out about this. We should be able to help you out with this. The service could vary in price depending on the work that was completed. We'd recommend creating an appointment with your local Best Buy store and starting there first. Please visit www.geeksquad.com/schedule to set up a free consultation at your local Best Buy.

  Answered 5 years ago by GeekSquadSupport

  
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