A:AnswerHi there. Thanks for reaching out about this! I'm sorry you're running into issues with your TV. There are several factors that could cause this to happen. Some of those being a problem with your Internet Provider, a new software update on the TV, etc. We'd be happy to look into this for you. To get started, you can either reach out to your local Best Buy store or contact us at (800) GEEK-SQUAD or (800) 433-5778.
A:AnswerHi there. Thanks for reaching out to us about this! I'm sorry you're still running into issues with this. Printers can definitely be frustrating since there's so many factors with an issue. It could be a network issue or a hardware issue if it's still persisting. We'd recommend sending an agent out to the home so they can see it in person. To get started, you can either reach out to your local Best Buy store or contact us at (800) GEEK-SQUAD or (800) 433-5778.
A:AnswerHi there. Thanks for reaching out to us about this. We may be able to do this but would like to hear more of what happened and the extent of the damage. Please either connect with your local Best Buy store or call us at (800) GEEK-SQUAD or (800) 433-5778 to provide us with more information so we can best take care of you.
A:AnswerHi there. Thanks for reaching out about this! I'm sorry to hear about the situation! We can definitely try looking at it remotely but generally with any kind of data recovery, we'll have more success doing that in the store. We'd recommend setting up an in store appointment to get started. Please visit www.geeksquad.com/schedule to set up a free consultation at your local Best Buy. I hope this helps. Thanks!
A:AnswerHi there! Thanks for your question. We can definitely run a tune up on a Mac Mini. It can vary depending on what we're looking to do. We'd recommend creating an appointment to bring your computer in to the store and have us look at it. Then we'll discuss what a service may cost. Please visit www.geeksquad.com/schedule to set up a free consultation at your local Best Buy.
A:AnswerThanks for your question! For support with getting your computer setup, please call us at (800) GEEK-SQUAD or (800) 433-5778 or connect with one of our chat agents at www.geeksquad.com/chat.
A:AnswerHi Chris. Thanks for your great question. In most cases right now (aside from a few states), we are able to come out currently. We'd like to know a little more into what's going on so we can best help you out. Please call us at (800) GEEK-SQUAD or (800) 433-5778 to provide us with more information so we can best take care of you.
A:AnswerThanks for your question! There could be a number of issues that could cause the laptop to only power on sometimes. We should be able to look into this for you, but we'd have to check the laptop out first to be sure. Please visit www.geeksquad.com/schedule to set up a free consultation at your local Best Buy.
A:AnswerThanks for reaching out! There are a number of issues that could cause the lack of display on the monitor. We should be able to help get the issue resolved, but we'd have to check the computer out first to be sure. Please visit www.geeksquad.com/schedule to set up a free consultation at your local Best Buy.
A:AnswerI have a desk top that is 6 years old and is on the old windows 8... I was having problems with a lot of things on the computer. Not only was the geeks in the store able to upgrade my windows 8, but also had a representative come to my house (i requested it) and helped me with some other items, so now my computer is working great. It is six years old, and will need to be replaced sometime, but for now, with all the work the geeks did in the store and at my home I won't need to replace it for quite a while.
A:AnswerHi CJ. Thanks for your question. We may need a little more information into what you're asking. If you just want to shut down your computer instead of shut it down, do not use the physical power button on the computer. You want to avoid using that as it can hurt the PC in the long run. To shut down the computer normally, right click the Windows Start Key in the bottom left and you'll have an option to shut the PC down directly above. I hope this helps. If you have further questions, please get in contact with your local Best Buy to create an appointment.
A:AnswerThanks for reaching out, Micky! We should be able to look into this issue for you. For support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778.
A:AnswerHi Bob. Thanks for reaching out to us. We should be able to help with that. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778 to get started!
A:AnswerHi Andy. Thanks for reaching out to us about this. We can try helping over the phone and potentially remotely if we can get the computer up and running too. It would heavily discount us coming out to the home to take a look as well if that would work better. To get started, plese give us a call at (800) GEEK-SQUAD or (800) 433-5778.
A:AnswerHi Mike. Thanks for your question. We'd like to know what you're looking to achieve whether that be a smoother gaming experience or a full rebuild. We'd recommend getting in contact with your local Best Buy to go over what you're looking for. You can find information about your local store at www.bestbuy.com/storelocator.
A:AnswerHi there. Thanks for reaching out to us about this. I'm sorry you're running into issues with your HP computer. The only information you would need if you're going through HP would be date of purchase, the model of the computer and serial number. If you're getting help through us, we'll have all of the information in our system. For further assistance, we'd recommend connecting with your local Best Buy. You can find information about your local store at www.bestbuy.com/storelocator.
A:AnswerThanks for your question! There could be a number of reasons your WiFi is periodically dropping. We should be able to diagnose and look into this issue for you and determine if it is a computer and/or network related problem. For support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778.
A:AnswerThanks for your question, Terri! We may be able to replace the hinges on your Chromebook, but we would have to check the device out first to be sure. Generally, the device needs to be shipped out to our service center. To get started, please call us at (800) GEEK-SQUAD or (800) 433-5778.
