“We bought this for Christmas. My child was playing Roblox and twice the system just shutdown out of the blue. It has only been setup less than 24 hours. Is this a common issue? What could cause this issue? Is there a fix?”
Answer This Question
1-3 of 3 Answers
My son has been gaming since christmas day without an issue. Have you checked that the connection to the wall is good? Sometimes the AC plug is not all the way in and the slightest touch can power it down
Sorry, there was a problem. Please try again later.We set it up and the first time we turn it on, it shut down with blank screen. We rebooted the system and it started to work fine. But like this customer said the shut down twice on us with same scenario. My son love ROBLOX and as he started to play, it shut off completely, at one point it gave us error with a barcode to scan. What I did was shut everything down again deleted the roblox and reinstall it and haven’t happen then, but am not sure if the roblox has something to do with it. I could be the system. Am waiting and if it does it again am really taking it to best buy.
Sorry, there was a problem. Please try again later.Thank you for reaching out to us. Please feel free to contact our tech support team at your earliest convenience for further assistance on this matter, we're always happy to help. Tech Support: (855) 888-2039 [email protected] Hours of Operation: Monday - Friday: 8:30AM - 6:00PM PST Saturday: 9:30AM - 3:00PM PST -CyberPowerPC Support
Sorry, there was a problem. Please try again later.