Questions & Answers

Q: QuestionDoes this light strip require a hub to function?

• A:Answer No, this light strip does not require a hub. It connects directly to your WiFi.

Q: QuestionCan I control the light strip when I'm not home?

• A:Answer Yes, you can control the lights even when you're away from home using the Cync app.

Q: QuestionCan I extend the length of the light strip?

• A:Answer Yes, the light strip is extendable up to 32 feet using extensions.

Q: QuestionCan I use voice control to operate the light strip?

• A:Answer Yes, the light strip allows for voice control with Amazon Alexa and Google Home devices (sold separately).

Q: QuestionHow do I set up the Cync light strip?

• A:Answer You can set up the light strip using the Cync app, without needing a separate hub or bridge. A 2.4GHz WiFi connection is required for smart control.

Q: QuestionWhen you say “This light connects DIRECTLY to 2.4 GHZ wi-fi”. This is not a stupid question for someone with my small amount of tech smarts. Does the word “DIRECTLY” mean that this light needs to be connected to the router via a cable of some sort ?

Asked 5 months ago by johnnyiou.

• A:Answer Hello - Thank you for this excellent question! Cync Dynamic Effects Outdoor Light Strips 16 FT are only compatible with 2.4 Ghz wireless networks and not 5 Ghz wireless networks. The Light Strip does not require an ethernet cable and does not offer an ethernet port for a wired connection. If you have any additional questions, please consider contacting us directly at 1-844-302-2943 and a member of our support team will gladly assist. -Cync Support

  Answered 5 months ago by Cync Support

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Q: QuestionHow to connect 2 light Strips together

Asked 9 months ago by Squirt.

• A:Answer Hello - Thank you for this excellent question! Our Cync Dynamic Effects Outdoor Light Strips - 16 FT cannot be physically connected together to extend the length. To extend the length, a Cync Dynamic Effects Outdoor Light Strip Extension would need to be connected to the Cync Dynamic Effects Outdoor Light Strip. If you have any additional questions, please contact us directly at 1-844-302-2943 and a member of our support team will gladly assist. -Cync Support

  Answered 9 months ago by Cync Support

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Q: QuestionDoes Best Buy install these outdoor lights?

Asked 11 months ago by Bsm032.

• A:Answer Hello - Thank you for this great question! For more information on the products that Best Buy installs please call Best Buy Customer Service at 1-888-237-8289. If you have any questions about the product, or need assistance setting up our Cync Dynamic Effects Outdoor Light Strip - 16 FT in the Cync app, please contact us directly at 1-844-302-2943 and a member of our support team will gladly assist. -Cync Support

  Answered 11 months ago by Cync Support

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Q: Question1) What temperatures are these rated for and is the plug adapter also wet rated? 2) Can you link two together or will they both need plugged in?

Asked 3 years ago by Stell.

• A:Answer Yes plug is wet rated and you can plug 2 together you have to buy extra part to plug 2 together. Hope this helps.

  Answered 2 years ago by CoastalhappynessVerified Purchase

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