Questions & Answers

Q: QuestionDoes this air conditioner have a timer?

• A:Answer Yes, this unit features a timer.

Q: QuestionWhat is the BTU cooling rating for this Danby mini split?

• A:Answer This unit has a BTU cooling rating of 12,000 BTUs.

Q: QuestionDoes this air conditioner have a refrigerant leak detection feature?

• A:Answer Yes, the unit will automatically shut off if a refrigerant leak is detected.

Q: QuestionCan this unit be controlled with an app?

• A:Answer No, this model is not app compatible.

Q: QuestionHow many fan speeds does this unit have?

• A:Answer This Danby mini-split AC has 3 fan speeds.

Q: QuestionDoes this need to be vented outside?

Asked 3 years ago by B.

• A:Answer Hello B, Thank you for your question. The DAS120GBHWDB has an indoor and an outdoor unit. The indoor unit does not need to be vented outside however it does need to be connected through piping to the outdoor unit. Regards Ann

  Answered 3 years ago by DanbyAuthorizedRep

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Q: QuestionMine keeps throwing a p5 code and isn't blowing cold air. It was just installed today. What's causing this..?

Asked 5 months ago by Anonymous.

• A:Answer Hi, Thanks for your inquiry! P5 error code indicates Discharge Temperature Protection, which means the unit has detected abnormally high temperatures at the compressor discharge. This can sometimes occur due to restricted airflow, refrigerant issues, or improper installation. Please reach out to us at [email protected] with your model number, serial number, and a brief summary of the issue. We’ll be happy to help troubleshoot or guide you through next steps. Regards, Jog

  Answered 4 months ago by DanbyAuthorizedRep

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Q: QuestionDoes Best Buy install?

Asked 1 year ago by Joe.

• A:Answer Yes

  Answered 1 year ago by Anonymous

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Q: QuestionDoes this come with everything required for installation? There is no mention of what is included in the description.

Asked 2 years ago by Kim.

• A:Answer Hi Kim Thank you for your inquiry. Danby DAS120GBHWDB comes with a pre-charged line with R410-A refrigerant. Installation of this unit must be done by an HVAC technician. It has 5 years limited warranty on parts ONLY excluding labor. I have the owner's manual link available below for your reference. Thank you. https://cdnns.danby.com/4973611/DAS120GBHWDB_DAS170GBHWDB_DAS220GBHWDB_Operation%20Manual_EFSOM_20231019.806403.pdf Regards, Jerlyn

  Answered 2 years ago by DanbyAuthorizedRep

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Q: QuestionIs this item a plug-in or would you need a professional to install external power box?

Asked 3 years ago by Bshort.

• A:Answer Hi Bshort, For Danby DAS120GBHWDB, installation must be performed by a certified HVAC technician. Thank you. Regards, Jerlyn

  Answered 3 years ago by DanbyAuthorizedRep

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Q: QuestionCan Best Buy install the unit? What is the cost to install it?

Asked 3 years ago by Oldguy77.

Q: QuestionWhat Freon gas does the unit use?

Asked 3 years ago by TIGER7388.

• A:Answer Good Morning, thank you for your question. We use the Refrigerant R410A. Thank you Anna

  Answered 3 years ago by DanbyAuthorizedRep

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Q: QuestionDoes this run off of 110v or 220v?

Asked 3 years ago by Andrew.

• A:Answer Hi Andrew, Thank you for your inquiry. Sorry for the late response. it is 110V Thankyou Anna

  Answered 2 years ago by DanbyAuthorizedRep

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