Questions & Answers

Q: QuestionDoes anybody know if the time setting can be changed to 12 hour instead of 24 hr.? I can't find anything in the app.

Asked 6 years ago by alby.

• A:Answer Hello Alby, thanks for the great question. The defender Guard is set to a 24 hour clock, there is no way to change it to a 12 hour one. Defender Support

  Answered 6 years ago by Defender Customer Support

  Helpful (6)Unhelpful (0)ReportAnswer this question

Q: QuestionHow many hours of video will the 128gb sd card hold if it’s being recorded 24hrs a day and how many ours if setup to record on when motion is detected? Thanks.

Asked 5 years ago by Wesley.

• A:Answer Do not record continuously 24 hours a day but motion detection is on for alert I seem to have more than a hundred a day depending whether the camera is outside or inside the house I have both and the 16 gigabyte card that they give me seems to work all right for me really don't have a straight answer for you but motion detection only is what you need to put it on Don't think you need 128 gigabytes

  Answered 5 years ago by RfrazierVerified Purchase

  Helpful (3)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionCan video be downloaded to the mobile device, either 1) Live or 2) from the SD card? What minimum requirements are there for a 128GB SD card? I assume this is full-sized SD, not a microSD.

Asked 5 years ago by KRS03.

• A:Answer Hello KRS03 and thank you for this wonderful question about the Defender Guard IP camera! From the Live view, you can save videos and snapshots directly onto the app. Yes, you would need a micro USB card that is 128GB or smaller. Please reach out to us via phone, e-mail or chat if you require any further assistance, we would be happy to provide it.- Lauren A. | Defender Customer Experience Expert. | www.Defender-usa.com | Defender Customer Support: 1-866-946-7828

  Answered 5 years ago by Defender Customer Support

  Helpful (3)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionCan more then one camera be set up for the same system & how long is the power cord?

Asked 5 years ago by Rick.

• A:Answer Hi Rick, thank you for your question! You can have up to 6 Defender Guard cameras which can be viewed through the Defender Guard app. The power supply is 10 ft but does come with a 25 ft extension cable as well! Melissa C. Defender Customer Experience Expert

  Answered 5 years ago by Defender Customer Support

  Helpful (4)Unhelpful (0)ReportAnswer this question

Q: QuestionIs there a way for this camera to run off of a wireless hotspot?

Asked 5 years ago by Mike.

• A:Answer Great question, Mike! Yes, it is possible. However, data charges due to overages will likely result because the 2K (4MP) streaming is very data-intensive. Thank you for your interest in Defender! Melissa C. | Defender Customer Experience Expert

  Answered 5 years ago by Defender Customer Support

  Helpful (3)Unhelpful (0)ReportAnswer this question

Q: QuestionCan I put this inside my window and have it look out at my car at night?

Asked 5 years ago by Runner.

• A:Answer Great question, Runningusa! We do not recommend pointing the cameras through a window as the glare from the window can obstruct the view. Thank you for your question! Melissa C. | Defender Customer Experience Expert

  Answered 5 years ago by Defender Customer Support

  Helpful (2)Unhelpful (0)ReportAnswer this question

Q: Questionwill this work with Google Home Hub?

Asked 5 years ago by dreamtoken.

• A:Answer No, this will not work with Google Home Hub.

  Answered 5 years ago by CommunityAnswer

  Helpful (2)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionWhat size drill bit do I need to install this camera? It doesn’t specify in the instruction manual

Asked 5 years ago by Alex.

• A:Answer Hello Alex! Thank you for reaching out! That is a great question. The Defender Guard camera will use a 1' drill bit or Philips #2. If you would like to speak with a customer experience expert, please use the chat feature on our site. Chat support is available from Monday to Friday from 8 AM to 4 PM EST. We are always happy to help in any way we can. Yvonne M.| Defender Customer Experience Expert

  Answered 5 years ago by Defender Customer Support

  Helpful (1)Unhelpful (0)ReportAnswer this question

Q: Questioncan i put a 250gb micro sd or it has to be 128gb or smaller?

Asked 5 years ago by Andromez.

• A:Answer I am not sure about the 250gb chip. I never use them due to the cost. Contact the company or check the info on the box.

  Answered 5 years ago by TrainmanVerified Purchase

  Helpful (1)Unhelpful (0)ReportAnswer this question

Q: QuestionDoes this camera work on a 5g network

Asked 5 years ago by Twinkle.

• A:Answer It does not work on 5g network.

  Answered 5 years ago by Ken627Verified Purchase

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionI have bird feeders in my yard not visible from living room. Would this camera be a good way to live stream to my phone and ipad? Could the motion be set so birds would start a recording? The camera would be mounted about 50 feet from the feeders.

Asked 5 years ago by bballjer.

• A:Answer Hello bballjer44, thank you for contacting Defender! This is a great question. Our Defender Guard would be a great way to birdwatch from your iPhone or iPad. The camera records directly to an internal SD card and you can live view from our Defender Guard app. Our Defender apps are available through the App Store and Google Play on most smartphones and tablets! You can set up motion when every a bird lands on your feeder to start recording and the camera has a 123-degree field of view! If you have any additional questions we will be glad to assist you. You can also reach us directly by phone. Defender Customer Support 1-866-946-7828 Yvonne M. | Defender Customer Experience Expert

  Answered 5 years ago by Defender Customer Support

  Helpful (1)Unhelpful (0)ReportAnswer this question

Q: QuestionDefender guard pro camera is triggering videos due to snowflakes and rain. More prominent at night .We want to see intruders and animals ,no spotlight ,but need to have it more accurate for alerts. What settings do we need for day and for night please .

Asked 1 year ago by Cookcamera.

Q: QuestionHow long will a video stay in local files and be viewable?

Asked 3 years ago by Daph42261.

Q: QuestionIs it safe to use a magnetic screwdriver to change sd card?

Asked 3 years ago by Zherzhe.

• A:Answer I have a jet scream security system solo and I lost the remote. How can I hook to phone & what app works Jetstream security camera solar system

  Answered 2 years ago by Anonymous

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionDoes this equipment need continuous WI-FI connection? Or just to power on and change settings?

Asked 3 years ago by Jake.

Q: QuestionI just installed 2 guard 2k cameras. One works fine , the second one gives me a live view , but I cannot get motion detection to work. I’ve checked all the settings and they’re the same as the one that does work.

Asked 4 years ago by Anonymous.

Q: QuestionCan I view my camera on a tv? If so, what do I use?

Asked 4 years ago by Cowboylikeme.

• A:Answer No, the camera can't be accessed directly by IP address.

  Answered 3 years ago by night

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: Questionhow do you delete notifications on an i phone

Asked 4 years ago by bob.

Q: Questionwhat kind of microsd card can be used on Defender Guard? I know 128GB max but can this take Micro SDHC or Micro SDXC class 10 U3 or U1

Asked 4 years ago by Doms7.