Questions & Answers

1-10 of 81 Questions
  • Question
    Does it have a SD card slot   (2 Answers)

    By Shelley November 10, 2016.

    Answers
  • Question
    Is there a way that I can turn off the light on the backlit keyboard, or is it lighted all the time?   (3 Answers)

    By willow0429 March 13, 2017.

    Answers
    • Best 
      Answer

      Yes, you can turn it off, and there are two brightness levels. F10 button. By default, the [F] Keys operate to control the alternate functions, such as volume, Display brightness, etc. I went into settings though and turned this off so that the [F] keys function as [F] keys. In this case [Fn] +F10 controls the keyboard backlight.

      By CinBrandon March 18, 2017.

      • Verified Purchaser
  • Question
    Is this a signature edition? No bloat ware.   (1 Answer)

    By GT April 18, 2017.

    Answers
    • Best 
      Answer

      No bloatware. Very clean install. Just let them know which browser you want to use or else it will default to MS Edge.

      By JFOIII April 18, 2017.

      • Verified Purchaser
      • My Best Buy® Elite Member
  • Question
    is this laptop pen compatible   (2 Answers)

    By farward October 20, 2016.

    Answers
    • Best 
      Answer

      Yes, the laptop is compatible with Stylus pens.

      By CommunityAnswer October 20, 2016.

    • Question
      Does this unit support usb-c charging. Charging laptop from usb-c port.   (3 Answers)

      By Stephed December 29, 2016.

      Answers
      • Best 
        Answer

        I found no information on the internet indicating this laptop could be charged from the usb-c port other than here at Best Buy.com. I have already purchased this laptop from Best Buy, model:I7579-7171GRY. I called Dell support and gave them my Service Tag. I asked if this device was capable of being charged via usb-c. They reported it can only be charged with the DC charge port. Although this conflicts with the first two answers here on Best Buy, I will not be wasting money on a usb-c docking station if Dell tells me directly it is not capable of this feature. I hope this helps.

        By FactCheck April 6, 2017.

      • Question
        I am looking for a reliable/fast enough laptop to mainly edit videos (unsure of what program I will be using on the new device, so suggestions appreciated!) and that isn't entirely too heavy as I travel often. Besides that, everyday use. Is this good?   (1 Answer)

        By Anonymous July 29, 2017.

        Answers
        • Best 
          Answer

          It MAY be possible to edit videos on this, but I wouldn't suggest relying on this as your ONLY edit system. There are so many variables that affect this equation: -Resolution of source media, how it was encoded, size of media files -What editing app you're using (check the MINIMUM HARDWARE REQUIREMENTS for your edit software-of-choice) -Editing apps lean heavily on the CPU, but can also hand off some workload to a graphics card (GPU)-- but this 2-in-1 laptop has a very basic integrated video card (not made for high-end video/graphics work) I use Adobe Premiere, which loves lots of RAM and relies heavily on the strength of the CPU. The maximum RAM for this HP Envy is 16gb, which is probably a bare minimum for Premiere. And the CPU is designed for the low-power, low-heat requirements of a portable computer, so all this probably doesn't add up to a fast, responsive edit system.

          By MickeyD July 29, 2017.

        • Question
          Since the speakers are on the bottom, do they get too muffled when you hold it in your lap?   (2 Answers)

          By CaseFace March 15, 2017.

          Answers
          • Best 
            Answer

            To me, they sound the same, nothing affects even though the speaker are on the bottom. I put on my laps, table, my bed, they all sound the same on any surface. Hope it help

            By KennyL March 17, 2017.

            • Verified Purchaser
            • My Best Buy® Member
        • Question
          New computer for Christmas, battery is charged but only lasts 1.5 hours any ideas why?   (2 Answers)

          By Saratoga December 31, 2016.

          Answers
          • Best 
            Answer

            Sounds like you have a lemon. There should be no reason for that.

            By bonald January 1, 2017.

            • Verified Purchaser
            • My Best Buy® Elite Member
        • Question
          Does it overheat easily if streaming audio or video???   (2 Answers)

          By DavidNY December 4, 2016.

          Answers
          • Best 
            Answer

            Not that I have noticed. I plug into a hub so I have the laptop monitor as well as two externals going. My daughter will sit and work with me - she will watch youtube on the laptop screen while I work on the other two. No noticeable uptick in heat or hearing the fan run or anything. Really only heard it run a few times in the couple weeks I have had it.

            By danjeffries March 1, 2017.

            • Verified Purchaser
            • My Best Buy® Member
        • Question
          Would it be possible to upgrade the graphics card on this model?   (1 Answer)

          By Anonymous October 17, 2016.

          Answers
          • Best 
            Answer

            No. It does not have a discrete a discrete graphics card. It has graphics integrated into the Intel i7-7500u processor - Intel HD Graphics 620.

            By technopeasant October 19, 2016.

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