Questions & Answers

Q: QuestionDoes the service include concealing the wires for the camera?

• A:Answer Yes, this add-on service includes wire concealment for one camera.

Q: QuestionWill the installer provide a demonstration of the new camera system?

• A:Answer Yes, the installer will provide an educational demonstration of the new system and components.

Q: QuestionAre the cables neatly dressed during the installation?

• A:Answer Yes, cables are neatly dressed and exit points are finished off during installation.

Q: QuestionDoes the installation service include removing packaging materials?

• A:Answer Yes, the installation service includes removing all packaging materials.

Q: QuestionCan the installation technician help determine the appropriate camera position?

• A:Answer Yes, the technician will verify that the camera position is satisfactory to the customer.

Q: Questionwill Geek Squad come to my home and make recommendations for the installation of the four cameras? Will the four cameras include all the needed materials? Can the cameras be connected to one of my existing tvs?

Asked 7 years ago by Larry.

This question was asked about the related product: DVR OR POE CAMERA INSTALL (UP TO 4 CAMERAS)

• A:Answer Recently, i had installed ,by the Geek Squad,a Samsung 4 channels wired surveillance system. Before the installation, I had an " in home consultation" ( the Best Buy staff use some abbreviation - which was free) done by a BB surveyor. I strongly recommend have that done. The surveyor,later (24 h) emailed me a report about how the installation has to be done, and the additional items that i need to purchase prior the appointment installation time. The items were: a Netger Power line- to get a better internet signal,and additional cable (4 X 100 ft) in case the cable that came with the system it wont cover the area ). I have the router on the main floor, and the DVR is on the second floor. The crew who installed the system did not used the cable i additionally purchase,so those items i returned . At the time of the installation I did not had a monitor, so the tech guy used one of my TV's to set up the DVR, and make other adjustments that were needed( the views of each camera, the area covered.. etc ). Later, I purchase a small smart TV ( 32 inch) ,that was my choice, which is now connected to the DVR. It has a very clear image, and it's easy to use;any cheap computer monitor will do the job as well. I strongly recommend that before you decide to install a surveillance system, call the Best Buy customer service or go to a store. Talk with a Tech Rep about everything that you need to know, purchase or do prior to the installation. If I knew all of this things i mention before,I believe, that it would had saved me a lot of time.I used Jose's crew, he works with Installation Inc. Charlotte,NC, and they did a wonderful job. I was quite scared for them, because one camera was installed 40 ft high, and it was very hot that day.

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  Answered 7 years ago by CristinaVerified Purchase

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Q: QuestionWhat is the cost for installation of security cameras being installed at my home?

Asked 5 years ago by Anonymous.

This question was asked about the related product: DVR OR POE CAMERA INSTALL (UP TO 4 CAMERAS)

• A:Answer They charge like $100 per camera. Don’t use geek squad at all!! I had a horrible experience with them. I had a wires system and they just didn’t want to do the job and they found all kinds of bs excuses why they can’t install the system. Kept trying to sell Me on getting wireless ring cams instead because it’s easier for them. I got a refund for the service and just installed everything myself. Well that was my experience.

  Answered 5 years ago by DMarketVerified Purchase

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Q: QuestionCan I purchase my own security cameras and purchase the wired installation service separately via Best Buy/Geek Squad?

Asked 8 years ago by Anonymous.

• A:Answer I did, it didn't say anywhere they will only install something you bought at BB. They didn't ask when I called to schedule the install. I suspect the GS people that do the installs are contractors any way in which case they wouldn't care one way or the other

  Answered 8 years ago by Meredith

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Q: QuestionDo they up charge you for going into the attic?

Asked 4 years ago by Shawn.

This question was asked about the related product: DVR OR POE CAMERA INSTALL (UP TO 4 CAMERAS)

• A:Answer No the did not charge any extra for going into the attic.

  Answered 4 years ago by DannyVerified Purchase

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Q: QuestionWhen BestBuy installs the wired camera system do they only run the wires on the outside of the home or will they install them in the attic and run the wires down and inside the walls. In other words is the install a clean install.

Asked 5 years ago by JPretz.

This question was asked about the related product: DVR OR POE CAMERA INSTALL (UP TO 4 CAMERAS)

• A:Answer They run the wires in the attic and down the inside of the wall and put a plate on the wall to run the wires out of it look really good.

  Answered 4 years ago by DannyVerified Purchase

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Q: QuestionDoes the Geek Squad install outdoor cameras that I purchased at BestBuy?

Asked 8 years ago by Chris.

• A:Answer I think Geek Squad may only be able to offer that service in some areas of the country. I would give them a call at 1-800-433-5778 to see if this is a service that is available in your area.

  Answered 8 years ago by FeyBBY

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Q: Questionhow many cameras does the $199. cover

Asked 8 years ago by Anonymous.

• A:Answer 2, additional cameras will be $99 for each

  Answered 8 years ago by fluffyunicorn

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Q: QuestionFor wired camera/dvr installation why do you charge $150 per camera to install which is significantly more than the cameras cost?

Asked 2 years ago by Anonymous.

• A:Answer The installation cost is based on the labor time required to do the work, which has nothing with the cost of the cameras. If it was quick and easy I would have done it myself, (as I guess you would as well).

  Answered 2 years ago by SenatorCYVerified Purchase

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Q: QuestionWhat would you charge to install a wired security system in a new home construction......before drywall and siding in? Looking for 4 camera nvr system in a house with no second floor, but has a walkout basement. Attached example photos. Many thanks.

Asked 5 years ago by NuHo.

This question was asked about the related product: DVR OR POE CAMERA INSTALL (UP TO 4 CAMERAS)

• A:Answer Hey there! Thanks for your question. We could definitely install wired cameras if you would like. We also have several wireless options that would allow the installation to be cheaper. Because these kinds of services can be quite complex, we normally like to start off with a free site survey and send an agent to check out the location. This allows us to make sure we're on the same page and ensure we have everything we need. To get started, you can either reach out to your local Best Buy store or contact us at (800) GEEK-SQUAD or (800) 433-5778. I hope this helps out. Thank you!

  Answered 5 years ago by GeekSquadSupport

  
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Q: QuestionAre there any additional charges for installing 4 wired cameras on the exterior of our 1 story house, or is everything included in this price? We are looking at purchasing the Lorex - 8-Channel, 4-Camera Indoor/Outdoor Wired 4K 1TB DVR Security System.

Asked 5 years ago by Hopy.

This question was asked about the related product: DVR OR POE CAMERA INSTALL (UP TO 4 CAMERAS)

• A:Answer Every thing is included in this price.

  Answered 4 years ago by DannyVerified Purchase

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Q: QuestionWhat type of appointment windows do you have? Are your windows around 2 hours or do you require 4-8 hour windows. Just want to plan accordingly.

Asked 5 years ago by WilliamO.

• A:Answer Hi William. Thank you for your awesome question! It depends on the product being delivered - i.e. an appliance, TV, furniture, etc. We generally will give you a 6-8 hour time window which gets narrowed down within 48 hours of the appointment through an automated call. Then the day of, the team should call you to give you an estimated arrival time. I hope this helps! Please let us know if you have any further questions.

  Answered 5 years ago by GeekSquadSupport

  
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Q: QuestionI have an existing wired camera setup. Due to DVR backend vulnerability, will replace this with a different wired system from Bestbuy, keeping same camera locations. Does this need to be scheduled as "Wired camera" appointment. Thanks.

Asked 6 years ago by El.

This question was asked about the related product: DVR OR POE CAMERA INSTALL (UP TO 4 CAMERAS)

• A:Answer Hello! Thank you for choosing us for your smart home install needs! You will need to schedule an In-Home consultation with one of our experts to discuss any questions, recommendations, and concerns. Please, visit bby.me/dv5yn to set up a free consultation.

  Answered 6 years ago by GeekSquadSupport

  
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Q: QuestionAre they able to install on a 2 story house?

Asked 7 years ago by Anonymous.

• A:Answer Yes but you will need to purchase extra camera cables to reach the DVR recorder.

  Answered 7 years ago by ALBOVerified Purchase

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Q: QuestionI have a ring camera installed in a house I am renting and need it installed and connected

Asked 2 days ago by George.