Questions & Answers

Q: QuestionWhy are only genuine Dyson replacement filters recommended?

• A:Answer Only Dyson Genuine replacement filters are tested and assured to deliver HEPA performance. Third-party filters may not ensure fully sealed, proper filtration.

Q: QuestionHow long is the warranty on this filter?

• A:Answer The filter has a 12-month warranty against defects in materials and workmanship.

Q: QuestionWhat is this filter made of?

• A:Answer The HEPA filter is made from borosilicate microfibers pleated hundreds of times.

Q: QuestionWhat percentage of particles does this filter capture?

• A:Answer This filter captures 99.97% of particles as small as 0.3 microns.

Q: QuestionWhich Dyson purifiers is this filter compatible with?

• A:Answer This filter is engineered for Dyson purifiers TP01, TP02, and BP01.

Q: QuestionDoes the filter come in grey.

Asked 4 months ago by Mom.

Q: QuestionI'm still getting an F3 error message. I clear it with the remote and have even done a hard reset, but it always comes back. Could it be the filter?

Asked 6 months ago by Anonamouse.

• A:Answer If you are using a Dyson filter and it keeps giving the error turn off the rotation. Seems like a common issue.

  Answered 1 week ago by SpamelaVerified Purchase

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Q: QuestionWhen are you getting these filters back in? They have not been in stock for over a month.

Asked 1 year ago by AnswerSuz.

• A:Answer Hello, thank you for your inquiry regarding the availability of our filters. We would like to inform you that the filter mentioned (Dyson - 360° Glass HEPA Filter (TP01, TP02, BP01)) is currently available. You may make and order for the same either via call/chat or website. If you have any further questions or need assistance, please feel free to email us at [email protected]. We would be delighted to assist you further. Warm regards, Dyson Customer Support

  Answered 1 year ago by Dyson Team

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Q: Questionwhen will you be getting in these filters again/? Dyson doesnt have them either. Is this a short term issue? Or do you forsee it being a long termi ssue?

Asked 1 year ago by Suz.

• A:Answer Hello, thank you for your question regarding the availability of the Dyson 360° Glass HEPA Filter (TP01, TP02, BP01). Currently, these filters are in high demand and are showing as sold out at many major retailers, including the Dyson website. This is a temporary issue, and Dyson is working diligently to restock them. While we do not have a specific restock date at this time, we recommend checking back periodically or signing up for notifications on the Dyson website to be alerted when they become available again. We understand the inconvenience this may cause and appreciate your patience. If you have any further questions or need additional assistance, please do not hesitate to contact us via [email protected] We would be delighted to assist you further. Warm regards, Dyson Customer Support

  Answered 9 months ago by Dyson Team

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