Questions & Answers

Q: QuestionHow long is the warranty on this Dyson vacuum?

• A:Answer This Dyson vacuum comes with a 5-year warranty and lifetime customer support.

Q: QuestionDoes this Dyson vacuum come with any additional tools?

• A:Answer Yes, it comes with six Dyson-engineered accessories, including a tangle-free turbine tool, combination tool, articulating hard floor tool, stair tool, carbon fiber soft dusting brush, and mattress tool.

Q: QuestionDoes this Dyson vacuum require bags?

• A:Answer No, this Dyson vacuum is bagless.

Q: QuestionWhat is the benefit of the Ball technology in this Dyson vacuum?

• A:Answer The Ball technology allows for easy maneuvering around obstacles with a simple turn of the wrist.

Q: QuestionWhat is the main advantage of the Radial Root Cyclone technology?

• A:Answer The Radial Root Cyclone technology increases suction and helps remove dirt and allergens effectively.

Q: QuestionWhat type of filtration system does this Dyson vacuum use?

• A:Answer This vacuum uses an advanced, whole-machine filtration system to trap allergens inside the machine, preventing them from being expelled back into the home.

Q: QuestionI have a Dyson it cleans GREAT BUT it is sooooo hard to push!!! Is this one easier to push for a77 year old lol.

Asked 8 months ago by bleedgreen.

• A:Answer NO! I just bought this and it is almost impossible to push on my carpet. Similar models say there's a suction adjust disk near the base but I haven't found an adjustment feature on this Allergy + model. This Allergy + model isn't even shown on the Dyson website. I will be returning the vacuum.

  Answered 8 months ago by LouLou

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Q: QuestionDoes this use HEPA filtration?

Asked 1 year ago by MM.

• A:Answer Hello, thank you for sharing your query with us.We would like to inform you that your Dyson Ball Allergy vacuum does not include HEPA filtration. However, this vacuum is equipped with Dyson s’ Advanced Whole-machine filtration, which ensures that allergens are trapped inside the machine and are not expelled back into the home. It captures 99.97% of microscopic particles as small as 0.3 microns. Please feel free to email us at askdysonUS@dyson.com with any additional questions as we are happy to provide you with support.

  Answered 1 year ago by Dyson Team

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Q: QuestionWill this Ball Allergy plus lay flat enough to vacuum under a elevated bed frame?

Asked 1 year ago by BCC.

• A:Answer NO!

  Answered 1 year ago by JudithBVerified Purchase

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Q: QuestionDoes this come with additional filters?

Asked 5 days ago by Filters.

Q: QuestionHow is would this vacuum sit on stairs without falling over?

Asked 6 days ago by NavyVet.

Q: Questionwill it pick up hard things like screws without harming vacuum

Asked 3 months ago by simondog.

• A:Answer Yes. This vacuum will pick up hard materials like pretzels, dirt, pebbles and rocks from carpet with ease. Also it will not damage the machine by vacuuming screws/glass/rocks.

  Answered 2 months ago by AndrewHVerified Purchase

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Q: QuestionHow much does it weigh?

Asked 4 months ago by Suzy.

• A:Answer about 15lbs

  Answered 3 months ago by TiniVerified Purchase

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Q: Questiondoes it have an adjustable height?

Asked 5 months ago by Anonymous.

Q: QuestionWhat is the circumference of the ball part and is it the filter?

Asked 5 months ago by Jet.

Q: QuestionIs the filter a Hepa filter?

Asked 6 months ago by Manny.

Q: QuestionHow can I register my new vacuum cleaner on my account

Asked 6 months ago by Anonymous.

Q: QuestionIs it corded, and can it roll under beds

Asked 6 months ago by Anonymous.

• A:Answer Yes it is corded, the cord is long. It can get to the edge under the beds but cannot go completely flat. I haven’t thought about using the attachments to get under all the way might try it

  Answered 6 months ago by GabrielleBVerified Purchase

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Q: QuestionCan you tell me whats the difference between this one and one that states HEPA filter on it. I can’t find a replacement for my old Dyson that has a HEPA filter other than Amazon, which has bad reviews from the sellers. Does this capture dust mites?

Asked 8 months ago by Dee.

This question was asked about the related product: Dyson - Ball Allergy Plus Upright Vacuum - Moulded Blue/Iron