A:AnswerHi there, this is Kelly with Dyson. The Dyson Ball Multi Floor 2 does not have adjustable suction. While you can disable the brush bar, for vacuuming on hard floors, there is only one suction level on this machine. Additionally, the cleaner head is self adjusting, which means that it will lower and raise on its own, to seal in suction across all flooring types.
Best wishes,
Kelly
Dyson Customer Support
A:AnswerYes two accessories and a compact hidden hose. Vacuum works great and with the accessories I was able to vacuum out my car using an extension cord.
A:AnswerHello PS, this is Kelly with Dyson. The brush bar on the Dyson Ball Multi Floor 2 is not self-cleaning. If you're vacuuming up a lot of pet or human hair it can get wrapped around the bristles. We would recommend regular brush bar maintenance to ensure that hair isn't able to accumulate and cause issues with the brush bar motor.
Best wishes,
Kelly
Dyson Customer Support
A:AnswerHi there, this is Kelly with Dyson. The air exhaust on our Dyson Ball machines, including the Ball Multi Floor 2, is within the ball. You may notice in your use that you'll feel warm air at your feet while vacuuming. This is a normal function of the machine.
Best wishes,
Kelly
Dyson Customer Support
A:AnswerThe yellow model I just purchased has a washable filter. It should have a filter but not all models are washable. Should be located in the lift off canister.
A:Answerabout 15 pounds. On hard surface floors it is very easy to push around. On carpet it can be a little harder depending on your carpet height since you can not adjust the head height. It is always low which can make it drag on carpet.
A:AnswerYou have to remember it is a vacuum. it is not supposed to be fire grade plastic. It is a great vacuum and it's lightweight. It doesn't feel fragile. and the warranty is valid. And it holds all a lot of dirt!!!
A:AnswerHi there, this is Tia from Dyson! Happy to help! Please review the steps in this video, explaining how to remove and empty the dirt canister of the Dyson Multifloor 2 upright unit: https://www.youtube.com/watch?v=qWoIn5C0RP4.
If you require further help, please don't hesitate to reach us for troubleshooting support at [email protected].
Best wishes,
Tia
Dyson Customer Support
