Questions & Answers

18 Questions & 89 Answers
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  • Question
    what are the differences between the $299 and the $319 and$479 V6 bag less and   (9 Answers)

    By Robertcecil May 3, 2015.

    Answers
    • Best 
      Answer

      The $349 is a direct drive motor, the $299 is the older type, it is motorized but not Direct driven. The latter means a more efficient use of battery and more importantly, means (75% according to Dyson™) stronger brushing equaling superior cleaning.

      By Sim February 24, 2016.

    • Question
      Does this vacuum bend all the way back? I am trying to see if I will clean underneath my bed,it's such a small space under there that normal vacuums can't bend back that far.   (8 Answers)

      By Aalvara7 January 31, 2017.

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      • Best 
        Answer

        Hi there! Thank you for your interest in the V6 Motorhead. You can use the V6 to get underneath your bed and other low places. The cleaner head articulates and allows to get under hard to reach places much easier than a full size vacuum. Best Wishes, Krystal Dyson Customer Service

        By DysonProductExpert February 1, 2017.

        • Brand Representative
    • Question
      Does the electrical input allow 220 (Hong Kong, with an adapter) or just 110? it should say on the plug or on the charging station. Thanks!   (7 Answers)

      By Alan May 24, 2015.

      Answers
      • Best 
        Answer

        Hi Alan, It's Vince with Dyson. Dyson products are designed specifically for the countries they are sold in, and machines manufactured for the United States are designed for 110-120v electricity. Our machines are not multi-voltage. A power converter would be needed to use the machine in different countries; and we do not recommend using a converter, as it may affect performance or damage the unit. Additionally, warranty support is not available for units taken out of the country as we do not ship internationally. We will be happy to provide additional details via email at askdysonus@dyson.com. Best wishes, Vince.

        By DysonProductExpert June 16, 2015.

        • Brand Representative
    • Question
      Can you switch heads on the vacuums?   (8 Answers)

      If I buy the V6 Moorhead that comes with the direct-drive cleaner, can I switch the head to the soft roller for hard wood floors? Can I even buy the other head to switch them out? I understand the V6 Absolute comes with both, but I hate red and it costs more.

      By JennGuy November 24, 2015.

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      • Best 
        Answer

        I too wanted to buy the hardwood floor attachment, but I have not yet found a store or site that sells them.

        By LaLa December 28, 2015.

      • Question
        How many recharge cycles is the battery good for?   (4 Answers)

        Most lithium ion batteries are good for approximately 1000 recharges, is this the case with the Dyson cordless stick vacuum? With no way to replace the battery pack what happens after 1000 charge cycles? I guess it will become expensive wall art,

        By jjs March 22, 2016.

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        • Best 
          Answer

          My first one is just about 5 years old. If we vacuum 2-3 times a week that is approx. 150 charges per year x 5 years equals 750 charges and still going strong. If you are smart go to utube and learn how to change battery if it happens to die.

          By PaulthePlumber April 22, 2016.

        • Question
          How long does the vacuum last without the being plugged in. In other words, how long does it take for the vacuum to run out of charge?   (5 Answers)

          By Anonymous January 1, 2017.

          Answers
          • Best 
            Answer

            On regular mode it will last 20 minutes. On the powerful mode you will only get around 12 minutes.

            By Trooper270 January 28, 2017.

            • Verified Purchaser
            • My Best Buy® Member
        • Question
          i have hardwood floors, will this Dyson clean them without damaging the hardwood?   (5 Answers)

          By carl December 6, 2016.

          Answers
          • Best 
            Answer

            Hi Carl. Thank you for your interest in the V6 Motorhead. The V6 does feature a row of carbon fiber filaments with an anti-static property to help pick up the stubborn dust from bare floors. Therefore, it is safe for all common floor types, including hardwood floors. Best Wishes, Krystal Dyson Customer Service

            By DysonProductExpert December 18, 2016.

            • Brand Representative
        • Question
          What is its weight and what is the decibles?   (5 Answers)

          By Mar May 24, 2016.

          Answers
          • Best 
            Answer

            Hello there, This is Dan with Dyson. The V6 Motorhead weighs in at 5 lbs and has a maximum noise output of 87 dBa. Best wishes, Dan

            By DysonProductExpert September 5, 2016.

            • Brand Representative
        • Question
          How do you switch out of Boost mode?   (11 Answers)

          I may have accidentally pressed the Boost button while connecting the right sweeping tool. I was not able to switch the Boost mode off. I had to use the vacuum in Boost mode that ran out of battery in 6 minutes and then I have to recharge for 3 and half hours. Is it possible to switch off the Boost mode?

          By Anonymous September 8, 2015.

          Closed to new Answers

          Answers
          • Best 
            Answer

            Hi it's Vince with Dyson. To change to normal mode; while the machine is running with your finger on the trigger, press and release the "Max" button on the back of the machine. The "Max" button light will turn off and you will hear the machine change tone to indicate it is now running in normal mode. We will be happy to provide additional assistance with your Dyson V6 via email at askdysonus@dyson.com. Best wishes, Vince P.

            By DysonProductExpert September 11, 2015.

            • Brand Representative
        • Question
          Hi. How much would the lithium battery cost to replace the old one?   (0 Answers)

          By Aj March 30, 2017.

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